Brilliant Borders

We received an initial estimate from LeRoy, the owner of the business. His wife then came and did the final measuring and marking of the border. We asked to add the leveling of the pavers to the job and she provided a final bid in writing for all of the work the next day. A crew of three arrived on time and as scheduled. They were very professional and did excellent work. They left the job site very neat and clean. LeRoy called after the job was completed and set up an appointment to meet the following day to collect payment, to provide details on maintenance and sealing of the concrete and to assure that we were happy with the work. We were very pleased with the work and the whole process.

unknown

Brilliant Borders was a little slow responding to my email requesting a visit and quote. They said they were on vacation, so I won't hold that against them. They did come out within a few days of our contact to look at what I needed done. They said that they would send me an estimate in a week, but they never followed through. It's a shame, as I really like their edging and would have gone with them had they responded with a competitive quote.

Never received an estimate

I started calling this "provider" a year ago. The first time I called and made an appointment. The day of the appointment, the provider called and wanted to reschedule . We rescheduled and he did not show. In May, I spoke with someone from there and told them what happened and I wanted to schedule another appointment. We scheduled an appointment and on the day of the appointment, the person called and said he had to reschedule.... Again....we rescheduled the appointment and the provider did not show! We could not believe this total lack of professionalism, let alone courtesy!

I recently decided to "dress" up the look of my landscaping a little bit. Not being an expert on what would look good while being cost effective, I started asking around and looking for some solutions. A friend told me to give Brilliant Borders a call. Now, I have to admit that I'm not exactly a "creative" type, so all that I really was able to tell them was I wanted it to "look good". They took over from there! Not only did they come up with a great plan and design, they were able to do it for a much lower cost than I had expected! If you're looking for a professional company that will do an awesome job on your landscaping, you found them!! Highly recomended!!!

I was given an estimate of ~1,500. On the day of the job they called me (I am two hours away because I was selling the house and moved out of town) and they said they couldn't get the back planter because it was too close to the fence. They also said they under-estimated the job and it looks like it might be more. He came and looked at the planters in person for the estimate. So he should've known he couldn't get the 2nd planter from the start. My hands were tied at this point since it was going on the market and time wasn't on my side.The wall along the driveway they built was poorly built as well. It leans towards the driveway. They told me countless times (I believe 3) that they would come out and fix it. The stakes/nails they used slipped out and that is why it was starting to lean. All in all they ruined my budget on this and instead of paying ~1,500 It turned out to be around ~3,500.If they estimated 3,500 I would've not even started the job. Very low and I would never use them again.