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Appliance Service Center

Appliance Repair, Dryer Vent Cleaning, Heating and Air Conditioning

About us

We have been offering you appliance repair services for over 10 years in the Des Moines Area. All of our technicians are factory authorized technicians with over 33 years of appliance repair experience. We offer honest and reliable service.

Business highlights

25 years of trusted experience

Services we offer

Refrigerators, Ranges, Washers, Dryers, Microwaves, Dishwashers Repairs.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.825 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 25 reviews

Kevin C.
06/2018
5.0
appliance repair
  + -1 more
Had them come out and give me an estimate . They recommended for me to simply buy a new unit as it would be cheaper than repair
Description of Work: Microwave would not heat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Lawrence H.
07/2016
5.0
dryer vent cleaning
  + -1 more
I've had a couple of times with them and they've been very satisfactory.
Description of Work: They looked at the dryer and tried to help me with trying to install a filter into the refrigerator and another time to fix the dishwasher.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lawrence H.
07/2016
5.0
appliance repair
  + -1 more
I've had a couple of times with them and they've been very satisfactory.
Description of Work: They looked at a dryer and tried to help me with installing a filter into the refrigerator and another time to fix the dishwasher.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lawrence H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
I have had a couple of time with them, very prompt and very satisfactory.
Description of Work: I used Appliance Service Center for heating & A/C.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lawrence H.
02/2016
5.0
appliance repair
  + -1 more
.
Description of Work: They repaired the dishwasher and checked the dryer and both went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87.45

Patricia S.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Microwave stopped heating food. He came out to look at it during his scheduled time & did a thorough job of determining the problem & communicating what to expect to fix it. His quote was very accurate & he did a great job testing it to ensure it worked after he replaced the part. The price may seem high to fix a microwave but it is a microwave/oven combo and the replacement cost would have been much higher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Frank L.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The provider checked my washer, put on the belt for my dryer. Also they gave me assistance With my broken dryer. Great service, very knowledgeable, and professionalism

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.5

Doug W.
04/2015
5.0
appliance repair
  + -1 more
They were courteous, knowledgeable, and had the [arts on the truck to complete our job. Very Impressive.
Description of Work: Repaired our LG washer Dryer with new pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Monica P.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Installed a new seal strip in my GE refrigerator. Service man was very professional, punctual, & overall did a great job. Helped me with ideas for maintaining the fridge so this doesn't happen again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

West D.
09/2013
1.0
appliance repair
  + -1 more
The woman who calls back when you leave a message is RUDEST, NASTIEST person. When idiot repair came out he gave me a quote. I said I need to wait because repairs were going to be $300 and it would take them 3 weeks to get the part. I tried another avenue that didn't work out. I called back and it was slightly over the 30 days. They told me I would have to pay the service charge again and even if it wasn't over the 30 days I would still need a service call because they fired the original guy who came out to my house. What in case something changed? The washer is still in my laundry room. What would have changed? Seriously? Way to stand behind your work guys. The only reason I used them is because they worked on the brand. When I first called them the woman was nasty and I decided not to make and appointment. I looked around but no one else worked on the brand so, I had no other option but to call them. If you have ANY other option to go with for service (like your nephew who is good at legos might have more knowledge) please do so. You'll be much happier.
Description of Work: Looked at my washer. All panels were removed already. The guy jacked around then said it was the main board that needed to be replaced. I believe he said this because he didn't know anything about what he was doing. No reason he should have taken forever to do this. I had to give the guy the Manual for the washer and he still didn't get it. He charged me for the time it took him to look up the part # and give me a quote. This took him well over 30 minutes.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$200

Kevin C.
06/2013
5.0
appliance repair
  + -1 more
The service was under warranty so there was no cost. My wife dealt with the repairman. He walked through everything with her. He explained what she may have needed to do should this type of thing happen again in the future. He arrived when he was supposed to be there. The guy was very professional and you could tell that he deals with a lot of people.
Description of Work: They came out for our Frigidaire washer and dryer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Crawford H.
05/2013
5.0
appliance repair
  + -1 more
Well
Description of Work: Repaired Microwave

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Rhonda H.
04/2013
5.0
appliance repair
  + -1 more
They were exceptional! They also educated us on how to maintain our stove, and there was no additional charge for that. They really went above and beyond for us!
Description of Work: They fixed a washing machine and our stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jill R.
03/2013
5.0
appliance repair
  + -1 more
They were excellent, prompt and everything works when they leave; I don't have to call them back within an hour because they did not do something right. They are friendly and the guy, Tim, is a really hard worker. Their pricing is fair.
Description of Work: I used Appliance Service Center.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lucinda B.
03/2013
5.0
appliance repair
  + -1 more
Called dispatched when my frig was making a horrible noise instead the normal sound it usually makes after closing the door. They made an appointment for later the same day (wonderful!), and the technician called to see if he could come early when he was finished with a previous job ahead of schedule. He checked the fans in the frig area and freezer area, dissassembled the filter cover and checked the motor in the frig, then found that I had a bag of frozen stuff impinging on the fan in the freezer. He completed re-assembling everything, cleaned the filters (and showed me what I should be doing for routine maintenance), and charged me the basic service call fee. He tried to not make me feel like too much of a moron.
Description of Work: Checked my Sub-Zero frig for awful noise, found problem, vaccumed filter area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Gail O.
02/2013
5.0
appliance repair
  + -1 more
I called on Monday and was told technician would call on Tuesday with a 2-hour window in which he would report. I received call Tuesday morning (approximately 7:45 am) and was told he would report between 8:30 and 9:00 am. He arrived at 8:35 am. Tim started the washer and stated (within 2 seconds) a coupling was broken ($25.00 part). He repaired the washer in about 20 minutes and put everything back that he had moved. Clean, prompt, courteous.
Description of Work: Washing machine was not extracting water properly. I selected this company because it is close to my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Lynsey O.
01/2013
5.0
appliance repair
  + -1 more
See above.
Description of Work: Bosch dryer was not completing the dry cycle and pump light was coming on. He showed me areas on the filter that needed additional cleaning and everything has worked great since that time. He also answered another question I had concerning products for the type of dryer/washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Kathy L.
03/2012
5.0
appliance repair
  + -1 more
Please see the above description. The service center was assigned to me by AHS - Home Warranty Service.
Description of Work: Appliance center was assigned to my service call from the warranty company for service to my dishwasher. The service people on the phone were helpful and friendly with scheduling. The repair person was considerate and ordered the part I needed plus a part that was about ready to go and would have also been part of my warranty program. He also showed me how to use the dishwasher more efficiently and prevent other problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

douglas Y.
03/2012
5.0
appliance repair
  + -1 more
They were fine. They were good. I would surely recommend them. I have used them before. They were reasonable. They did a good job. I would use them in the future.
Description of Work: I used Appliance Service Center about three months ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Bob C.
09/2011
5.0
appliance repair
  + -1 more
Very responsive, friendly, service at a very reasonable price, and would recommend them to anyone.
Description of Work: My Kenmore washer was spinning erratically. The problem was identified by Appliance Service Center as a bad clutch. Although, he didn’t have the part with him, he said he could come back the next day, however, he called a couple hours after he left and said he was in our end at town for another call and brought the clutch with him. So, it was fixed same day. Our daughter lives in our neighborhood and has a Samsung dryer that quit tumbling. So after he looked our at our washer he looked at her dryer. He identified the problem and fixed it with a part he had with him in half an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

JACK B.
01/2011
5.0
appliance repair
  + -1 more
The experience was good. They were very personable. They did good work.
Description of Work: They repaired an appliance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Joseph F.
12/2010
5.0
appliance repair
  + -1 more
They were very upfront with everything and they first tried to fix it the most economical way they could. They were very fast.
Description of Work: Appliance Service Center repaired my dishwasher about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Lucinda B.
09/2010
5.0
appliance repair
  + -1 more
The repair went very well, the service interaction with the office staff with good too. Even though I wasn't promised an early call, they worked me into the schedule early enough for me to get to work on time that afternoon. I would use them again for anything they are willing to try to fix.
Description of Work: The repair guy from Appliance Service Center called and left a message for me the morning of the scheduled appointment, I didn't hear the phone ring. He promptly answered when I called back, and came when promised. He diagnosed the problem with my 10 year old Whirlpool Duet washer (that had a pool of water in the drum, which reappeared after I tried bailing it out) as a bad water valve, and quickly fixed it with parts he had on his truck. He did not leave a mess after his repair. I felt that the price was fair considering that I was out of luck for a washer without his help, and the MSRP of a new similar washer is >$1000!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Lucinda B.
03/2009
5.0
appliance repair
  + -1 more
Job was done quickly, as requested, for an expected price.
Description of Work: After a power surge and outage, the clock on my vintage range was humming/buzzing loudly. Kathy the dispatcher sent Tim the repair tech in a timely fashion to calm my fire hazard worries and disconnect the clock motor as I requested. Tim also gave me info on potential repairability of my stove in case of future problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68.9

Mark M.
10/2008
5.0
appliance repair
  + -1 more
Called on Wednesday for an appointment. Was told the technician would call on Thursday morning between 7:30 and 8:00 to give an estimate of when he would arrive for service call. He called at 7:40 and said he would arrive between 9:30 and 11:00. He arrived at 9:55. I had already determined the defrost timer was working correctly, but got conflicting results when trying to test further. Explained what I had done, which the tech quickly verified. He then determined the terminator was defective and replaced it. The charge for the part was within a couple of $ of the best price on the internet. When I scheduled the appointment I was told the labor charge is $65 for the first 1/2 hour, since this repair was completed in less than 1/2 hour, that was the extent of the charges.
Description of Work: Whirlpool refrigerator / freezer was not defrosting. Technician diagnosed the problem as a failed defrost terminator and replaced the defective part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

    Contact information

    6101 SW 9th St Ste 600, Des Moines, IA 50315

    applianceservicedesmoines.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Dryer Vent Cleaning,
    Heating and Air Conditioning

    FAQ

    Appliance Service Center is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Appliance Service Center accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Appliance Service Center does not offer free project estimates.
    No, Appliance Service Center does not offer eco-friendly accreditations.
    No, Appliance Service Center does not offer a senior discount.
    No, Appliance Service Center does not offer emergency services.
    No, Appliance Service Center does not offer warranties.
    Appliance Service Center offers the following services: Refrigerators, Ranges, Washers, Dryers, Microwaves, Dishwashers Repairs.

    Contact information

    6101 SW 9th St Ste 600, Des Moines, IA 50315

    applianceservicedesmoines.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM