All Makes Spa Services

At first, everything went fine. Jordan, the owner of All Makes Spa Services, came and checked out our spa and fixed our pump, as well as did some maintenance work. At this point, he told us to start filling the spa and to let him know right away, if anything leaks. He also stated that we needed new filters. We paid for the services and the filters (the price of the two filters was about $110). I called Jordan a couple of times, during the process of filling the spa, due to some leaking, which he quickly fixed. During our first few days or so of working together, Jordan was very prompt with returning calls and answering any questions that I had. He also said that he would be back within the next week to bring by the spa filters that we paid for ahead of time. Sadly, this is the point where our business relationship went south. We never heard from him again. I have called him many times since June 2017 and have not even once heard back from him for over 2 months. I still haven't received the filters, for which I had paid ~ $110. Additionally he hasn't finished putting the siding back up on the spa, that he had left open in order to watch for any leaking during the process of filling the spa. In conclusion, I am very dissatisfied with the service provided. What started out as a good experience has ended up turning into a nightmare from a customer service viewpoint. I cannot understand why Jordan chooses to ignore our phone calls. It's as if he has chosen to just steal the $110 we paid for the filters.

We recently purchased a hot tub from a friend. The Friend hired this guy to totally check out the tub. Our friend paid him $300.00 to check out the tub and he replaced a heater for that amount which you can buy online for less than $30.00. This repair guy also agreed to move the tub to our home for a fixed price and hook up the electrical. He delivered the tub and then charged us a higher rate for the tub move claiming it was more difficult than he thought. (Moving the tub was very straight forward) He refused to fill the tub for us as he said it wasn't perfectly level. He told us we would have to pay to have it leveled and he knew someone who could do that but they never called us. We went to another brick and mortar Spa business in town and they told us it would be no problem to fill the spa with it only being off by 1/4 of an inch. After we filled the spa the pump would not pump the water. The tub was in bad working order with multiple jets not operating correctly. When we called him back to complain he told us he would have to charge us for another service call and could not get back out to us for several days. This guy obviously doesn't care about his customers or quality service. This guy likes to overcharge what he quotes. To pay $600.00 to move a tub less than 20 miles away, hook up the electric and replace a heater is just plain outrageous I will never use this guy again.