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Casper Plumbing & Heating

Heating and Air Conditioning, Plumbing, Sewer Cleaning,

About us

We are a full service plumbing, heating and air conditioning company who has been in business for over 17 years. We have over 20 talented personnel eagerly waiting to serve you. We have "On-Call" technitions standing by 24/7. We are ready when you are. Remember..."We Install Comfort"

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

We sell, service and install, boilers, furnaces, air conditioners, water heaters, softeners, faucets, sinks, bathtubs, showers, spas, heat pumps, thermostats, ductwork, piping, ERVs, zone dampers, geo-thermal, and much, much more!

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
25%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
3.9
professionalism
4.5
responsiveness
4.5
punctuality
4.6
Showing 1-8 of 8 reviews

Robert P.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Dale at Casper's provided us with great ideas and had a trane furnace installed.
Description of Work: Installed a new furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cruiser I.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I had trouble keeping my house warm last winter, they provided me with solutions to help.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tania E.
02/2014
2.0
plumbing
  + -1 more
They forgot to put the trap in the shower drain. It took about a year to make this discovery since shower was only used for occasional guests. I called Casper Plumbing and asked them to come to take a look and examine the shower. They claimed that there was no way they could have forgotten to put trap in. And they said that they would charge me for the visit. I went to another plumber to have the work done properly. I had to spend over $200 to put in the shower trap.
Description of Work: Install a shower in our basement.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$1,500

Response from Casper Plumbing & Heating
I wanted to take this moment to thank you for your feedback and we appreciate hearing from you. We wanted to apologize about your service from us in 2011. We would like to make your service with us as best as possible. We have taken note on your matter and certainly want to make this right. Please give us a call and in the future with assurance we hope to respond and take care of your concerns in a timely manner.

Peg K.
01/2013
5.0
heating & air conditioning/hvac, sewer cleaning
  + 0 more
The sewer backed up with a house full of quests for Christmas. I called in the morning and they arrived a couple hours later and resolved the problem in less than an hour. I also had them install a new furnace, air conditioner, and water heater in 2009. They did an excellent job. I would recommend them to anyone.
Description of Work: Excellent
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Jody E.
09/2012
2.0
heating & air conditioning/hvac
  + -1 more
Not impressed.
Description of Work: I called them to see if they could come out and check my furnace. She said I should call some one in the town I live in. It would be cheaper because they would start charging me the minute they leave the shop to my house.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0

$1

Response from Casper Plumbing & Heating
Thank you for taking the time to call us for your heating & air conditioning needs, and for providing feedback. We do apologize for the way things were interpreted. Our Customer Service Representative's intention was to try and save you the trip charge to your town, by providing you with an alternative company in your hometown that could provide you service without the drive. We have taken note of this matter, and will continually strive to provide the best service to our present, and future clients.

Bill K.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are very prompt, very nice, excellent and I give them an A plus rating.
Description of Work: I used Casper Plumbing & Heating last Fall for a heating and air conditioning check. I don't remember what the cost was.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thunder O.
03/2012
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
It cost me less than $100 and it was a good deal. They were friendly and knowledgeable, very good, and quick. I would definitely use them again.
Description of Work: Casper Plumbing & Heating fixed my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARLENE P.
03/2012
5.0
plumbing, water heater repair
  + 0 more
He did a good job and I had no problems with him. I would recommend him to anyone. His price was reasonable. The guy they sent out did an efficient job of putting it back in place and I think he did have a lot of education. I had to do it and he did it right with no problem. Price wise it didn't bother me as I didn't think I was stolen but I didn't expect one.
Description of Work: I used Casper Plumbing & Heating about two years ago and he replaced a water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

    Contact information

    804 Pole Line Rd, Decorah, IA 52101

    www.casperdecorah.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Sewer Cleaning,
    Water Heaters,
    Drain Cleaning,
    Natural Gas Lines,
    Kitchen and Bath Remodeling

    FAQ

    Casper Plumbing & Heating is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Casper Plumbing & Heating accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Casper Plumbing & Heating offers free project estimates.
    Yes, Casper Plumbing & Heating offers eco-friendly accreditations.
    No, Casper Plumbing & Heating does not offer a senior discount.
    Yes, Casper Plumbing & Heating offers emergency services.
    No, Casper Plumbing & Heating does not offer warranties.
    Casper Plumbing & Heating offers the following services: We sell, service and install, boilers, furnaces, air conditioners, water heaters, softeners, faucets, sinks, bathtubs, showers, spas, heat pumps, thermostats, ductwork, piping, ERVs, zone dampers, geo-thermal, and much, much more!

    Contact information

    804 Pole Line Rd, Decorah, IA 52101

    www.casperdecorah.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM