Founded in 1923, Northwest Plumbing, Heating & AC has to grown into one of the most trusted residential plumbing, heating and cooling providers in the Quad City area and surrounding communities
Kirsten was amazing. Just absolutely does everything correctly in an efficient time. Kelly is also amazing and helpful with stressful situations. I use northwest almost daily and they are great.
Description of Work: Drain to tub broken and required extensive patience repairing. Kristen was fantastic at the repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,550
Don B.
10/2016
1.0
heating & air conditioning/hvac
+ -1 more
Not good
Description of Work: I called and they do not do estimates after 4:30 so this make it hard for a working man to get them to do the work. Very disappointed
Rating Category
Rating out of 5
Janina G.
08/2015
5.0
electrician, heating & air conditioning/hvac
+ 0 more
unknown
Description of Work: Replaced damaged sump pump unit and diagnosed problem. Rerouted drainage from the pump including drilling new pipe exiting the home. Fixed a leaky outdoor spigot. |Gave us a timely and accurate estimate before services were performed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$985
Joseph O.
08/2015
2.0
heating & air conditioning/hvac, plumbing
+ 0 more
Northwest performed a gas pressure test on my gas line so that hte utility company would turn my gas back on. They came out, put a pressure meter on my gas meter, left it there for the day, and came back the following day to pick it up. They were at my house for no more than an hour and they charged me $500. I didn't know any better at the time, but any plumber can perform the same test for about $100. It literally took them less than an hour to do the test. They were prompt, professional, and got the job done, but grossly overpriced.
Description of Work: Gas Pressure Test
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$500
Response from Northwest Mechanical Inc
We are sorry to hear that you were not completely satisfied with your Northwest experience. We were unable to find a record of a service call at this particular location and date, but I would like to personally resolve the service issue. Please contact me at 563-391-1344 at your convenience. Thank you, Bill Durand - General Manager
Daniel P.
07/2015
5.0
heating & air conditioning/hvac
+ -1 more
I will definitely use them again.
Description of Work: Regarding my review of 4/27/15: The General Manager of the company contacted me and resolved the situation by returning the $30 dispatch fee and explained that that fee shouldn't have been charged. I am completely satisfied with their work and business practices. I will definitely use them again.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Heather B.
07/2015
4.0
heating & air conditioning/hvac
+ -1 more
Great company to work with.
Description of Work: Service the heating and air conditioner.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
Toni H.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
The service person was 45 minutes late, but once he got here, he was very professional, wore booties to avoid tracking mud all over the house, and finished his inspection quickly.
Description of Work: Checked air conditioning unit per annual service agreement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$100
Linda R.
05/2014
5.0
heating & air conditioning/hvac
+ -1 more
Northwest did a great job. They arrived promptly, removed and carried away all the old machinery, brought with them everything they needed, and kept me informed during the process. The resulting installation looked good and performed very well. They completed certification to get me a rebate. They were nice to my cats and careful to keep the house as clean as they could. They were about $1000 under budget. I would recommend them highly.
Description of Work: Northwest removed the furnace and air conditioner, replaced both along with associated wiring, piping and ductwork.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,700
John B.
05/2013
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
The service went very well, John found a blower capacitor was weak and was able to replace it on the spot. He was more through than any provider that has come in the past.
Description of Work: Inspected/cleaned furnace and air conditioner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Kenneth H.
10/2012
5.0
electrician, heating & air conditioning/hvac
+ 0 more
Went well no problems.
Description of Work: Install new furnace and air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Beryl W.
10/2012
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
I just needed a quick fix while waiting for a complete contractor remodel. This service call took care of that. I have been using Northwest Mechanical for 15 years. They might be a little more costly but I gladly pay because all their service people are polite, clean, professional and not scary. I live alone so this is important. I have built up a relationship with this company and intend to use their services forever.
Description of Work: Bathtub faucet that would not turn off was repaired.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Sheila K.
04/2012
5.0
electrician, heating & air conditioning/hvac
+ 0 more
I would use them again. It was fairly priced considering we needed a new price and it was a Sunday. They responded right away and came right out. They worked quickly and got the job done. The worker was really good about explaining what he was doing and what he had to do to fix it.
Description of Work: I used Northwest Mechanical for heating and cooling services. We needed a new motor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Amy P.
03/2012
2.0
water heater repair, plumbing
+ 0 more
Way overcharged for the amount of work that was done.
Description of Work: Very expensive! Initially misquoted by dispatcher, not kept appraised of costs by repairman (and I did ask). Wrote down they were here at my house for longer than they were ( yes I timed them) and charged very high labor charges. I had a thermostat and a wire replaced, and could have bought an entire new water heater for what they overcharged me. Initial charge was $600, but after going over the receipts and voicing my concerns, they did bring the charges down to a little under $500. Which, in my opinion, is waay to high for the work that was done. Plus I had to put the cover plate back on, clean up the mess, and left the seat up on my bathroom toilet.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$500
Response from Northwest Mechanical Inc
Customer, first my apologies for the late response. We just signed up with Angie's list and this is the first I have heard of your concern. I did pull the service tickets from this call and reviewed them. It appears the issue started with a leaking relief valve and we also found a bad gas valve. Unfortunately the gas valve was not in stock locally and had to be ordered from the manufacurer requiring a return trip. Once the gas valve was replaced we also found that the hot surface ignitor was bad (unfortunately we could not diagnose the ignitor until the gas valve was replaced). I can certainly understand that the repair was more than you expected and it looks like we made an adjustment of $116 on your invoice to try to address your concern. With the adjustment made, the charge just covered my cost on the service call. Please feel free to contact me personally if you would like to discuss this further 563 391-1344. Thank you, Bill Durand - General Manager
Tom G.
03/2012
5.0
plumbing
+ -1 more
They were clean and friendly.
Description of Work: They repaired a trap in the toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Duane M.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
.I don't have anything negative to say about this company. They did a great job and I would use them in the future if needed.
Description of Work: .I hired this company to put in a new furnace.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning
FAQ
Northwest Mechanical Inc is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Northwest Mechanical Inc accepts the following forms of payment: Check,MasterCard,Visa
No, Northwest Mechanical Inc does not offer free project estimates.