Iowa-Illinois Termite & Pest Control, Inc

On 3/26 I called the company asking if they could help me with an issue I had at a duplex of a racoon in the attic. They gave me a quote of $350 to get rid of racoon and advised I needed some repairs done estimate was $1200. I paid the $350 as required I asked when I needed to do the repairs they said to wait until they were done with trapping; they would keep me posted. Weeks went by nobody called me I called the office several times until I got a call back saying they were putting traps outside. I was very specific my issue was inside, Well one month later now they tell me I need to get the repairs done in order for them to do the trapping. I hired a maintenance person who did the job and now the company called me it was not done properly and they were done with me I needed to have hire them because only they knew how to do the job. So they never helped me and kept my $350

Estimate call was comprehensive for both carpenter ants and termites inside and outside. Took enough time and explained the problem. Gave plan for treatment, listened to my concerns about my plants and possible effect on bees, butterflies, and snakes. Talked this over several times still reminding me this treatment was very conservative and more likely to prevent future carpenter ant infestations than destroy critters in my garden. The man who came to spray had to walk through a lot of fern and other plants to do the application close enough to the house. I showed him some of the invisible paths. I checked for damage after he had completed the job and could not even see where he had stepped or dragged the hose. I have lots of tiger lilies, and he didn't even get one brown stain from them. I like working with companies which are home grown like this one. The style of service comes with the company and this was a great pick for the service I needed. There are 3-month checks for any new nests of ants which might have been in the house already. I was very happy with their service...courteous, informative, and not talked down to as a older female owner of an old home.

Provider was hired to install gutters on one side of my home in late Summer 2012. After initial installation - and once it did rain while we were home to notice - rain poured over the end of the gutter opposite the downspout, indicating that the pitch on the gutter was wrong. One would think this was the first thing an installer would do - place a level against the eave to check pitch. Apparently not. A few visits were made by a work crew (two guys) in late Winter/Spring of 2013 resulting in repeated claims that work could not be performed due to ice build up. When weather did allow in May, the lead man of the 'repair' crew said that whomever installed the gutter to begin with obviously never put a level on the house to check pitch as the building pitched significantly in the direction opposite of installation. He made a temporary fix which left one end of the gutter literally hanging off the eave of my house, and said they would return when time allowed and they had the equipment necessary to install an entirely new, agreed upon realignment of the gutter. That was the last I ever heard from them. The temporary fix to the gutter leaks significantly, overflows, allowing water to run into the foundation from the driveway, and has torn away the flashing from the eave resulting in further damage. I travel often and have rarely been here when what rain we have had due to drought has fallen to be reminded of the failed installation. I waited until this past February to contact the company, since they repeatedly claimed they could do no work when there is ice. I wanted a refund since it is clear they aren't qualified to do this work properly. I was told and quot;too much time has passedand quot; for a refund on the work. They simply want to send more unqualified guys back to do more damage to my house. The company's assumption that the situation had been fixed in Spring 2013 and not following up to verify is not sound business practice. It is this neglect, and the lack of their work crew's basic skills, that leaves me with zero confidence in this company.

Inspection was fine. The address was incorrect and have had to wait for a new report to be submitted for the refinancing lender.

He came the next day and checked. I had to drive to his shop to buy the ant killer. I applied the power and it worked.

Overall, they are great. Everything went very well, as I explained above.

I was satisfied with them; they were excellent.

I thought they did a good job and would use them again in the future.

We used them to put in windows and doors. They just started out doing the window replacements. The pest control service went very well but for the windows it took them quite a while to do it. They only had two men to put them in and the company that they dealt with was very slow. All in all I wouldn't recommend them for windows because they were slow and we also had problem with the ordering. The installation was very slow. So far the windows are okay. They come bimonthly or quarterly for pest control on the apartment building. For private buildings its $90 for three months and for the other house we own it's on a plan for $39 every two months.

.I was very pleased with the results. The price seemed reasonable.

unknown

This company has done an outstanding job of ridding my home of wolf spiders and keeping them out. When I moved into my home there was a huge spider problem....huge spiders...huge problem!!! Jack, the worker that came to my home, was quickly my hero. He treated every nook and cranny inside. Outdoors, he sprayed around the foundation, windows, doors, the siding and all over the covered patio including the ceiling. Jack told me to call him back as needed because the spiders had quite a strong hold. Since I had signed up for quarterly service, any service calls in between regular service was free of charge. It did take a few rounds of treatments to completely rid my home of all spiders. I now continue with regular service to keep any pests out. I also had a termite treatment done on my home. I have always gotten polite, excellent service from the employees of this company. Tori that works in the office is very friendly and helpful. Jack has been promoted so he no longer comes to my house but has been willing to answer questions that come up. The gentleman that treats my home now does a great job. He covers the area well, is friendly, professional and polite. This is a quality company.