Hometown Mechanical, Inc.

It went ok the tech was very nice

Couldn't do job

did not use

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I had rusty water flowing across my basement floor. Upon exam I saw that the gas water heater was about 20 years old. I called Hometown because of the great work and professional service they had provided my employer in the past. The quote they gave me was for 50 GAS gallon water heater, installation and any needed plumbing/wiring, and removal of the old heater. I checked around and it was comparable with all the local plumbers. The huge difference?? I would have to wait a couple days with the "other guys." I asked how soon they could come, since I was forced to shut off the heater and shut off the water, no hot water would be available. They came within just a couple hours, were very professional and polite, replaced the old heater and connected the new, including running new copper and wiring, new venting, doing tests and then removed the old heater. They cleaned up the area, gave me copies of their paperwork, and left. I never knew that this could be handled so easily or quickly. I plan on using Hometown for ALL my future plumbing needs, as I had been recently "burnt" by the other guy in town for estimates and also promised completion date on my bathroom remodel.

I spoke to their office to have someone give us a quote on installing a geothermal heating/air unit versus a standard furnace and A/C unit. Before I could get my estimate, I had to get my house drawings to their estimator and within a couple weeks had a quote for both options. I still was not sure which option to go with so I spoke to their estimator again to discuss which would be the better option. After much discussion my husband and I decided to have Hometown Plumbing and Heating install our new geothermal unit. (We also received one other quote from another local heating/cooling company and Hometown's price was the best one).

My husband and I had purchased our home only 30 days before discovering a break in the main sewer line from our home to the city main in the alley. We had received 2 estimates one from Hometown and one from a competing company for a lower price. We thought the man from Hometown was a nice guy and my husband wanted to give him some business so we told him we would go with them if they could do the job for $3,500 (the price of the lower bid). He said ok, they could use the business and would work with us on the price. He sent us a contract stating 2,000 from the house to the property line and if it went beyond into the alley an extra $3,400!! My husband told him again we could only afford $3,500 and we did NOT sign their contract. They went ahead with the job, only to have a problem at every turn. Their ad states "Underground sewer & water repair specialists". They obviously need to change it because they did no research on where the main in the alley "Y's" because they dug for 4 hours in the wrong direction without finding the main pipe from our house! They then had to dig in the correct direction resulting in 2/3 of our back yard being destroyed. We had to rip out another portion of our fence because the pipe wasn't where they estimated it to be. They ended up having to go into the alleyway behind the house to reach the city main. The workers felt so sorry for us they stayed an extra couple of hours to try to grade the dirt back as best they could, but it still looked like a war zone back there when they where finished. When I came home from work and saw our once beautiful back yard in ruins I burst into tears (ok I was 7 months pregnant also). The kicker was that when the bill came it read $5,400!!! I was so furious I could hardly speak, so much for giving the nice guy some business. We tried contacting the owner of the business but it didn't really do much good. After coming out to see the damage 2 months later, we had already gotten a roto tiller and smoothed out the dirt and put sod back down, of course they couldn't see what the big deal was. We had no problem paying the 3,500 we had agreed to and told them so several times. They ended up only taking $300 off the bill and letting us pay the $3,500 now and the remaining over 16 months. How big of them. They sent someone else to pick up the check and made sure we signed the payment contract.