Molly Maid Inc - Coralville

Lights are always left on, sometime toilets are not cleaned. Carpets are always nicely vacuumed. Dusting may or may not happen. Damage to walls and furniture took place. Guy in charge is rude on phone.

Molly Maids does a good job. They are very reliable and professional and easy to work with if we need to modify our schedule. We have been using their services for several years and plan to continue.

Never had so much inconsistency with a company ever. Owner doesn't return calls, different cleaning people all of the time and they are rushed, so only 75% of what is expected to get done gets done. I never knew when they were coming. The cleaners were not friendly and bad mouthed their coworkers and owner. Very disappointing.

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I ask that they not use the vinegar on my wood floors but sometimes they still do. The cleaning is done well, through sometimes they think they are being helpful by throwing things away and have lost two cleaning clothes for my eyeglasses because of this. In the fours years they have been coming I have seen four different sets of people but I don't care who does it as long as it's not me. I am not usually home when they come. They do a good job for the price and I would recommend to others.

They do a good job. They don't always come at the same time which is a problem because I'm home when they come, and so I have asked them to call me but they don't always do that. They let me know if they they are not going to come but they don't let me know why.

Two people came. They did not speak much English, so it was impossible to give them instructions. Like workers for most cleaning companies I have employed, they simply went through program of cleaning.just as they were taught to clean every house. My house has some unusual features, such as wooden ceilings and wooden and stone walls. and I have some specific needs, such as removing cobwebs and cleaning up spider droppings on the floors.. Much of my furniture is on wheels and I asked that the cleaners move those items and clean underneat and behind them. I tried to communicate my needs, but unsuccessfully. They virtually never put things back where they were before they moved them. So it usually took me a half hour or more to rearrange the furniture when I got home from work. The cleaners occasionally broke items, but they never told me about it, so I discovered broken things next time I wanted to use them. The worst thing they did more than once was move all the living room furniture and pile some things on top of other furniture and then leave because they were late getting to the next house. The kitchen and bathrooms were cleaned spotlessly.

First we had scheduled to have it done Thursday, but early Thursday morning I got a call from the cleaning person that they couldn't do it that day, and would tomorrow be OK? I explained that I was closing on the property Friday, but that it was going to be postponed, so go ahead. They started working they called me and said it would probably take 2 hours. Fine, I said. I had the feeling that it would take longer. They called again, saying that it would take another half hour, I said that I want to make sure that this was it, and that they were counting throwing stuff out, cleaning the garage, etc. They said yes. In the evening, I got a call from the buyers of my place who I let in to take a look, and they said that they had a note that they couldn't complete the cleaning and asking if the should come back. Considering I had moved out, I couldn't read the note. But the buyers read it to me. The next morning, I called the cleaners, they said that I had to call the office. I did. I said that I need them to clean the place, and that they should stick with their estimate. She started making excuses and I mentioned that I have to make estimates in my job, too, but I have to stick with them if I possibly can. I asked them to just get it done.I believe that they employ a tactic of exasperating the client to the point of saying "I'll just pay what it takes to get it done." When I looked at what they billed me, it was $392.50. I emailed the office and informed them that I thought that they had made a mistake, that clearly that was more than they had estimated, even with the calls that came later. I said that I thought that they deserved more than the original $75 estimate, but not the $392.50. I offered $300. I got two hateful emails back that all the filth was my fault and that I had left the place in a terrible state, though I had told them that the carpeting was going to be replaced and the walls were going to be repainted. The people buying my house said that they had to do more cleaning after they left and that they hadn't followed the instructions I had given to clean behind the appliances. If you want to work with Molly Maids, I suggest that you get everything in writing, every step of the way, but more importantly, I suggest not working with Molly Maids.

The job they did was very good. They will be coming in another week or so.

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I had just moved into a new property that was not cleaned after the prior tenant moved out. It was really filthy, and, as I tackled the kitchen on my own, I really felt like I was going to need some help, as the property is large. So I decided to check out Molly Maid as I had seen their vehicles around town and had passed by their office once or twice. The service was easy to schedule, and they were able to come at a convenient time. They were not really able to give me an estimate on the phone, however. They told me the cost per hour and basically told me it would cost as much as I "wanted it to," meaning that I could tell the workers to leave at any point I wanted, but there was no discussion about or guarantee as to how much work would be done. The providers that came to my home to clean were on time, friendly enough and seemed to want to be accommodating to my needs, but they were exceptionally slow. It seems like, given that they charge an hourly rate, and do not indicate how much work they intend to accomplish ahead of time, they do not have much motivation to work efficiently. Further, areas did not really appear clean after they worked on them. For example, there is a half-bathroom on the main level of the home, which I asked one of the workers to clean first. He spent at least 45 minutes in that bathroom, which is longer than it takes me to clean a bathroom, and I am extremely picky and thorough. After he had finished working in there, I went in, and really was unable to tell what he had done other than seeing that he had emptied the trash can and placed a plastic bag with a Molly Maid sticker in it. The other worker, whom I observed cleaning the living room, did a once-over with the vacuum and then swept all the dust on the mantle onto the couch next to it. She obviously felt that was sufficient to consider the room clean. I wondered how she didn't seem to notice the caked-on dust on all the other surfaces in the room, including the blinds. After 2.5 hours, I just asked them to leave because I felt they were wasting my money. I paid them without expressing verbal complaints because it didn't seem worth my time and energy to make an issue out of it. The price for the time would have been reasonable if they had actually used the time efficiently and actually cleaned! Anyway, nothing actually looked cleaner after they left, and nothing actually WAS cleaner after they left, so I felt like I had flushed my money down the toilet. And I just ended up having to clean everything myself anyway. I would never use this company again and would not recommend it to anyone.