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ServiceMaster by Rice

Carpet Cleaning, Oriental Rug Cleaning, Finished Carpentry and Woodworking,

About us

ServiceMaster by Rice Provides Fire, Smoke, Water damage service to 43 counties in Iowa and 7 in southern Minnesota. SMBR is family owned and been in business since 1954.

Business highlights

70 years of trusted experience
Emergency Services Offered

Services we offer

Fire & Water and mold mitigation and restoration, Odor control, Carpet and upholstery cleaning and many other service.

Services we don't offer

Window cleaning

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-14 of 14 reviews

Lee P.
03/2018
5.0
house cleaning
  + -1 more
Worked started at the time agreed, progressed as discussed and completed on time. The work and the staff were all professional and well done. Carpet removed, air ducts cleaned, floors, walls, ceilings, closets, appliances (ie everything within the walls of the condo - about 1600 sq ft - was cleaned and deodorized). Good people to do business with !!
Description of Work: Thorough cleaning including carpet removel of just purchased condo previously owned by a heavy smoker.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Jacqueline F.
04/2016
5.0
unknown
Description of Work: I literally cannot say enough good things about this company. They have been super accommodating through my entire ordeal. Chris Johnson and his team have gone above and beyond to help me through the scheduling of the cleaning and replacing of the floor from my sewage back up. That's right. Poop clean up on my floor. I highly recommend them to anyone that needs water damage restoration.
Rating CategoryRating out of 5
Yes, I recommend this pro

Pamela C.
10/2015
5.0
drywall, flooring contractor
  + 0 more
They were quick responders, hard workers and concerned about getting the rooms ready for restoration. Unfortunately, we had another flood 1 week later leaving 4" of water in the entire basement. They were unavailable to return in a timely manner due to so many flood calls that another provider took over from there.
Description of Work: extracted water from two rooms of carpet, removed 2' of ruined drywall, moved furniture/belongings to another room, set up fans and dehumidifiers, monitored the moisture levels for 1 week and discovered the source of the problem.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LINDA C.
10/2014
5.0
unknown
Description of Work: Cleaned recliner, dining room chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Beverly S.
05/2014
5.0
woodworking
  + -1 more
ServiceMaster Clean were great and were prompt and they did a good job, reasonable price. I followed the price that they charged the insurance company, it seemed reasonable, but I don't remember what it was. They were reputable. They did a good work on time. They completed the job within the schedule that they gave me ahead of time.
Description of Work: ServiceMaster Clean came out almost a year ago. We had a water damage and they came in and did a bunch of sheet rock repair and woodwork repair that was all covered by insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane M.
03/2014
5.0
upholstery cleaning
  + -1 more
We have always used this company because they do not leave behind residue which attracts soil and they work very hard at getting out difficult stains. This time, we had cleanup of urine in addition to regular cleaning, and it was excellent.
Description of Work: Cleaned all carpet throughout house, including stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Jane M.
09/2013
5.0
carpet cleaners
  + -1 more
Very professional: had urine and red stains on carpet and all were well taken care of. We always get the best service from this provider for carpet cleaning, so we return, year after year.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

JoAnn M.
09/2013
5.0
carpet cleaners
  + -1 more
It went very well. Gary did a great job.
Description of Work: Cleaned the carpet in several rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

sandra H.
08/2013
5.0
carpet cleaners
  + -1 more
It was excellent. They were great.
Description of Work: The cleaned the new house carpets on the second level.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Rhonda M.
06/2013
4.0
They came to my house to find the water that’s leaking on and cleaning up the water damage, and they did a good job. The employees that came to my house were rude and obnoxious. They were not respectful. They were not professional. I’m not satisfied with the service that they provided. They did the job but I don't like the outcome of it.
Description of Work: I contacted ServiceMaster Clean to do some home repairs.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Barbara A.
03/2013
5.0
oriental rug cleaning
  + -1 more
We delivered the rug, they gave us a quote on the phone. It was done on time and the woman who answered the phone went to check in the warehouse to assure it was dry and ready to pick up. She called me back to verify. The rug was cleaned and looked and smelled beautiful.
Description of Work: Cleaned a wool Karastan area rug 6x8 which had dog urine stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Dennis T.
03/2012
5.0
carpet installation, carpet cleaners, drywall, flooring contractor, oriental rug cleaning, woodworking
  + 4 more
I recently had a water leak/overflow in my upstairs bathroom. I was downstairs when I heard it, and water was pouring through the downstairs heating/cooling vents onto the floors below. I turned off the water and immediately got on the phone and called ServiceMaster and asked for help! I have known about and used ServiceMaster (owned by the Rice family) here in various homes since the 1960's. I and my extended family have used them for carpet cleaning, but also for smoke and mold remediation and water cleanup and damage. Their employees are very friendly, clean and professional. They have the best "extraction" type of equipment I have seen used by anyone. They go out of their way to do a through job, "spot treat" areas that need it, and protect furniture and furnishings. My flooded upstairs bath ruined my bath floor and ran out into the hall and into my walls and down through the vent into the bath below and the kitchen ceiling. It was a huge mess. They had teams of trucks out here within am hour or so with the right fans, commercial sized dehumidifiers and men to take up flooring, woodwork, remove drywall and ceiling, etc. It was messy, but they put plastic all over to protect the areas of the house where they were not working from dust and other dirt while the fans and workers were drying things out and tearing ruined things up. I quickly had permission from my major insurance company claims agent to go ahead with anything ServiceMaster needed to do to take care of everything related to the "flooding." They are so well respected and known, the insurance company never questioned anything proposed by ServiceMaster or their "sister" construction company "RMC." Their "sister company" (RMC), sent out a specialist supervisor the same day of the event who knew how to analyze the damage extent and figure out what needed to be replaced, cleaned, and otherwise replaced or repaired. All in all it's taken about three weeks to complete everything. They matched all the paint, drywall texture and oak woodwork perfectly. The flooring and carpet and carpet pad that needed to be replaced was replaced and re-stretched well. Their carpenters and other work people worked efficiently and well. They had people come in and clean off the rest of the home furnishings and surfaces with damp cloths, since it had some dust on it from all the fans blowing and all the fine dust. All in all the work was excellent and the workmen were friendly and knew how to do their specific jobs very well. I hope I never have any kind of fire or water problems in my home again. If I do however, I know who to call to help with clean up, and if necessary, as in this case, repair and replacement of damaged areas. At the end of the work the supervisor (who inspected everything daily) walked from room to room and looked at a multi page list of things they did, to be sure I was happy and that it was all completed. I have used other carpet and cleaning people, but I can't imagine using anyone else but ServiceMaster-West by Rice for anything related to carpet, drapery, furniture or other types of cleaning, including removal of water, mold or smoke smells or damage, as well as re-placing or re-building those damaged or destroyed areas. Truly a "five star" company in every way.
Description of Work: Water clean-up, mold remediation, including dryout with fans and commercial dehumidifiers and heaters, take up ruined and and replacing flooring, wood trim and molding removal and replacement, drywall and ceiling removal and replacement, carpet pad and floor covering removed and replaced. Carpets cleaned, along with Oriental rugs that got wet also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

LORAINE G.
07/2008
5.0
carpet cleaners
  + -1 more
They did what they were going to do. They charged exactly what they quoted me. They were good and very nice.
Description of Work: Cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sandy K.
07/2008
5.0
Service Master arrived quickly and set up equipment to start the drying process quickly. Worked with insurance to provide service.
Description of Work: My home was damaged after flooring installation providers failed properly hook up drainage pipe of washer. The damage was extensive.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

    Contact information

    7555 University Ave, Clive, IA 50325

    www.servicemasterbyrice.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Finished Carpentry and Woodworking,
    Flooring Sales and Installation,
    Drywall,
    Upholstery Cleaning,
    House Cleaning,
    Carpet Sales and Installation,
    Biohazard Remediation,
    Mold Testing & Remediation,
    Floor Cleaning and Waxing,
    Deck Maintenance

    FAQ

    ServiceMaster by Rice is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    ServiceMaster by Rice accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, ServiceMaster by Rice offers free project estimates.
    Yes, ServiceMaster by Rice offers eco-friendly accreditations.
    No, ServiceMaster by Rice does not offer a senior discount.
    Yes, ServiceMaster by Rice offers emergency services.
    No, ServiceMaster by Rice does not offer warranties.
    ServiceMaster by Rice offers the following services: Fire & Water and mold mitigation and restoration, Odor control, Carpet and upholstery cleaning and many other service.
    Window cleaning

    Contact information

    7555 University Ave, Clive, IA 50325

    www.servicemasterbyrice.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed