I called a couple of days prior to going to the store with a few questions. The woman sounded annoyed with my questions which should have been my first clue. When I did go to the store in the evening they had only 1 person working and I waited 20 minutes before he "helped" me. The person knew very little about the product as he was new and put there by himself. Of course another customer comes in so he leaves me to help him and then comes back and says he will call/e-mail with a quote. Two days later, nothing.
Description of Work: Carpeting and tile installation
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Justin W.
05/2016
5.0
flooring contractor
+ -1 more
unknown
Description of Work: Purchased new laminate and LVT from Floors Direct. The measurement/estimate team came out right away and was very nice/easy to talk to. They let us take care of parts of the project that we could do ourselves (remove trim, remove old carpet/pad, prep floors). When the concrete sub-floor was found to be not level they were quick to get it taken care of for us without adding too much time or money to the project. Our installer was courteous and punctual, as was our salesman. We were in constant communication from start to finish.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Junghee L.
07/2015
5.0
flooring contractor
+ -1 more
My husband and I purchased our first home back in May. We decided to get rid of all the old carpets, and install new hardwood / tile floors instead. I got several bids from 5 different providers. Brian gave me a measurement that is the most close to what I did by myself (FlooringGuys' measurement were way bigger than mine, so their bid was much higher than FloorsDirect). In addition to that, Scott was very kind and tried to give us a good deal, so we decided to go with FloorsDirect. We are very happy with the outcome! Brian and his guys were very diligent, and my husband and I are impressed by their workmanship. Especially, I am thankful for the hard work they've done on the stairs. And Ryan and his guy worked very h****** refinishing the main floor. My husband and I love the new color! In addition to the hardwood floors, Brian's guys did a great job with installing new tile floors in my three bathrooms. Overall, my husband and I are very happy with our choice, and would recommend FloorsDirect if anyone wants new floors.
Description of Work: Installed new hardwood floors in my entire basement and all the bedrooms / installed new tile floors in the bathrooms / refinished the existing hardwood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27,500
Shawnda M.
06/2014
5.0
flooring contractor
+ -1 more
They were very helpful at the store. I wanted very durable carpet for my family of 7 (with pets). They agreed to install on a Saturday so that my husband and son could be home and help with moving furniture. They were willing to move furniture, but I wanted to save a little on the cost. When they arrived, they got right to work and did a great job. We are happy with the installation and the beautiful carpeting. So far, no trouble keeping it looking great.
Description of Work: They installed new carpeting in our living room and dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
sandra H.
08/2013
5.0
flooring contractor
+ -1 more
Everything was excellent with them, there were no problems whatsoever. They told us what we needed to do to seal the floor and they were very helpful.
Description of Work: They put flooring in the entire house. It was 2500 square feet.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation
FAQ
Floors Direct is currently rated 4.8 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 3:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 3:00 PM
Thursday: 9:00 AM - 3:00 PM
Friday: 9:00 AM - 3:00 PM
Saturday: 9:00 AM - 5:00 PM
Floors Direct accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Floors Direct offers free project estimates.
No, Floors Direct does not offer eco-friendly accreditations.
No, Floors Direct does not offer a senior discount.
No, Floors Direct does not offer emergency services.
No, Floors Direct does not offer warranties.
Floors Direct offers the following services: All types of flooring sales and installations.