ServiceMaster Clean

They were very nice and helpful. My carpet has stains that can’t be removed and they worked really hard to get those out even after I told them it is lost cause.

We had a failed sump pump situation and took on water in our basement. We just finished our basement last year so we called Service Master 380 as we tried to stop the damage. There was a lot of flooding at that time but they called back a little over an hour later. I asked about their prices for drying out the basement to salvage the drywall and carpet if possible. They explained that it was $3 sq ft to dry out the basement and treat the carpet. They warned me that they'd have to pull up the carpet to treat it so it would be salvagable and that the pad wouldn't be. I have just short of 500ft in the basement so I knew it would be about $1500. They made an appointment to come the next morning to start the work and they arrived on time. They went straight to the basement, started ripping out my baseboards, poking big holes in the drywall and ripping up the carpet. They explained they had to do that to dry the walls properly. Then they brought in about 20 fans and a big dehumidifier to start the drying. 4 of the fans didn't work all weekend so they had to keep them there an extra couple days to complete the drying. In the end we got a bill for almost $2400 because the equipment used to dry the basement (the fans and dehumidifier) were an extra cost. That was never mentioned and when I asked the job supervisor he said three things that I found offensive and shady. - That they don't provide accurate estimates when they're busy. - That the work men just do what needs to be done, they don't know the pricing. - That if insurance was going to pay for it, what did I care what they charged? (I wasn't sure if I was going to file a claim at that point yet...) After receiving the bill I called their customer service and was able to get a credit of over $300 for the fans that were not working, but the carpet was never cleaned and my walls are all dinged up from their carelessness while ripping out the baseboards. We ended up paying $2037.03 after a lot of arguing and run around from the job supervisor. It would've been cheaper to replace the carpet alltogether than to pay for their clean up service. Lesson learned...

A little bit of nickel and diming. Showed up on time and did provide a coupon that I didn't have that he allowed me to use, but there were a lot of extra costs they didn't tell me about when I made the appointment. I ended up paying ~$30 more than I expected and didn't get the entire apt scotchguarded. However, he did an excellent job cleaning and got some stains out that I didn't think he would have been able to get out. He did have some problems with his truck and cleaning equipment. The truck died and he had to call in a back-up truck to finish the job.