Jarvis Property Restoration

My service by Jarvis Property Restoration was awful. A repair that I had been quoted would only take three days became a six week nightmare. The interior work started well until the roofers began their work: The roofers began by breaking into my garage through the roof. They didn't call and tell me they were coming to my house, I found them when I got home from work. The group had just started after working another job the better half of the day. My garage is pretty full so they moved items around wherever they could find space. I still have items in the rafters of my garage that I cannot get down because they are too heavy for me. I also still have the beer cans they left behind and the spilled bag of cat litter that they left their cigarette butts in on the floor of my garage. The workers were also using my ladders, my tools, my electrical cords like they had brought nothing of their own for the job. When they hung the gutter back on the garage it is now swaybacked and bent so water pours out both ends and doesn't drain the way it should. The roof of the garage does look good. Next, they began work on the house roof. I have a tin roof on my breezeway between the garage and the house. The workers proceeded to walk across it between the garage and house even after I said they should not because the tin was not strong enough for that. I was assured everything would be okay. Now, the tin roof has holes all across it, it is bent and a quote from Arctic Insulation says it will take $2,000 to either replace the tin or seal it by hand in all the little holes where the nails holding it on to the rafters have come loose from being walked on. At this point I stopped having regular workers and a couple of guys started coming at night and on the weekends for a few hours. I was told that one of the guys was a family friend and Jarvis was trying to get him in good to be a continuos contractor for the company. These guys would come and rip stuff off the roof, throwing it to the ground. I had tar paper hanging off the edges of my roof as well as siding for days on end. I am still finding nails and old shingles all around my yard and clogging my gutters. In my old roof I had multiple pop up vents. They decided, without asking me, that they would remove the popup vents, shingle over the areas and put in a vent at the top of the roof. Of course, before they did all this shingling they left my roof wide open to the air due to tarps that were too small and kept blowing off. The tarps worked for the first few rainfalls when it was a light rain. Except for some similar leaking that had caused the original water damage. I woke up one morning to the sound of drip, drip, drip. I went to my dining room and found that it had started a torrential rain and the roof was leaking through the dining room ceiling onto the carpet. I went up to my full-size walk-in attic to discover it leaking all across the unprotected areas. When I called the job coordinator he told me that he sent someone out the night before to make sure the tarps were secured because he had looked at the forecast. I think he flat out lied. I was home all day the day before and the evening as well and no one came to the house. And it did not matter anyway because my roof was leaking in a major way. Tarps or not. I had boxes of Christmas items destroyed. A toybox that my dad built for me was turned into mush from the water damage. Halloween decorations, Easter decorations, stuffed animals, kids' toys. All were ruined due to mold. Floor rugs that I had brought up to the attic to help catch the rain, since I didn't have enough buckets, were left rolled up and turned moldy and they are still up there because they are too heavy for me to drag them out. They brought a fan to my attic to help dry out the area. Left it on for a week until they finally came back. All this leakage caused more repair work on the interior that they had been already working on. At this point I told them they better get it done. I was made to feel horrible because I was told that if they had to pull this friend of the family off the job then he would never work for Jarvis again. I told them so what. I was tired of being treated like a second job. They finally came back with a large of group of guys and were able to finish the roof in two days. A side effect of removing my pop-up vents has been that I have gone from never getting icicles to I get the icicles from h*** now all along the edge of my roof. The first time of the season that year that I walked out my screen door onto my deck, the door broke an icicle and the top half fell, broken edge first, onto my head was the first time i had ever had any really large icicles. A few small leak-drip icicles by the garage was all I ever had before the roofing incident. Now the icicles are awful! The third time working on the interior: After the water damage from the light rains they didn't want to continue working on the interior just in case some leakage happened again. So I was left for weeks with all of my furniture clustered in different places around the room depending on what the interior workiers had been able to accomplish that day. I understand not wanting to put everything back everyday. But I would come home and not be able to get into my living room, my family would not be able to use the sofa or watch the TV until I had moved the heavy furniture around by myself. One time I came home at 7:00 at night and the stove wouldn't work so I could not cook supper for my 6 year old and 1 year old because the workers had taken the converter off the end to use it with one of their tools. In addition, I could not get any of the supervisors on the phone for assistance in the matter. Luckily I was able to find another converter in my basement after a couple hours of searching. Also, you have to remember, I live out of town in Central city. There are not places to eat and stores open during evening hours to just run and get something. Jarvis assured me they would put a mold treatment in the attic and fix the areas where the insulation got soaked. I do not believe they did because my attic still smells like a basement even now. The leak area in the dining room from having the open roof was also not addressed. I asked them to repair the large crack in the ceiling caused by the water leakage and was told they would but the yellowed crack shows through the paint and is obviously not repaired. Also, they left paint on my dining room antique table that has damaged the surface. My carpet was left with brown stains all over even though I asked them to have the carpet cleaned. Nothing was re-hung on my walls, and they took all the nails out so now the nailholes are useless. The painting was done in a 'let's get it done' manner. There are patches of the under paint showing through. Instead of removing the living room light fixture as I had asked thry tried to paint around it with it still attached. You can see the paintbrush marks because they couldn't get all they to the base of the light. You can tell they did not tape because around the windows and doors the paint doesn't come to the edge so you can see the white stripe of the underpaint around everything. When they "cleaned up", they took my tools, my electrical cords and my ladders. I had to call them to get my items back. Even then I was treated like I was a liar and they would only pay me $25 for all the items they said they "could not find". When I questioned all the above items before paying the complete bill they stopped speaking to me. Would not return my calls and would not return my letters. Six months later I was informed by mail they had but a lien on my house. I hired an attorney and they had to remove the lien. The day of our court date they chose not to show up. I still get collection letters on the amount I have tried to negotiate with them. Jarvis still will not contact me and discuss the matter. I was treated abominably. Most definitely I would never recommend using their services.