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COMPUTER HEAVEN

Computer Repair

About us

Computer sales and repair

Business highlights

Emergency Services Offered

Services we offer

Custom computers, new laptops, repairs and upgrades

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.08 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.0
value
3.9
professionalism
4.0
responsiveness
3.9
punctuality
4.1
Showing 1-8 of 8 reviews

Judy S.
06/2017
5.0
computer repair
  + -1 more
They found the files I needed plus the rest of my Outlook files. I would definitely use them again. Thanks, Computer Heaven!
Description of Work: I needed them to find some Outlook files on an old computer that wouldn't connect to a monitor anymore.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Jennifer C.
04/2017
1.0
computer repair
  + -1 more
Took my laptop in because it wasn't working, they said the hardrive was bad so they put a new one in. I thought It just needed a new screen, I did not ask for a new hard drive in It so he said he wouldn't charge me for it. So I went home and it was the wrong hardrive. There was no drivers installed on the computer, it was pretty much a shell of a computer. So they took $200 and in return I got a computer that now turned on but still didn't work. I called and complained and they insisted they did nothing wrong and would not be fixing it.
Description of Work: Computer screen needed replaced on laptop.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Kathleen W.
02/2015
5.0
computer repair
  + -1 more
"Whatever it takes" is how I would describe the attitude at Computer Heaven. The screen on my Lenovo laptop dimmed. I'd had this happen once before, but the software-based fixes didn't work this time. I took it to Zach at Computer Heaven, who spoke the dreaded words, "I've never seen anything quite like this before." As it turned out, he put about seven hours into research and multiple attempts to correct the problem, and finally succeeded. All that, and he charged me less than $200. He's got a customer for life.
Description of Work: Fixed a dim laptop screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$182

Mark O.
02/2015
5.0
computer repair
  + -1 more
Backup and cleanup were done promptly and effectively. Turned service around within 2 days.
Description of Work: Did a backup and Cleaned up malware infestation on my PC. paid extra to expedite service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$228

Cody M.
03/2014
5.0
computer repair
  + -1 more
.
Description of Work: Had to have new screen installed on laptop as old one was cracked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Jean S.
02/2013
5.0
computer repair
  + -1 more
Everything went extremely well. Zach answered all my questions and didn't rush me out of the Shop.
Description of Work: I took my computer in to Computer Heaven to have it checked out as I felt it needed a "tune-up". Zach performed the function at that time and removed what was causing my problem. He then gave me his evaluation of the computer. I paid the minimal fee he charged me and left his shop with my computer within 30 minutes of arriving . Zach was very upbeat and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Michael S.
12/2011
1.0
computer repair
  + -1 more
He was very personable. However, all he did was mess my computer and more. We had 2 computers in the house, and mine was still working. It is a small portable laptop type of thing. My husband has the desktop, and it was not getting online. By the time he left, he charged me over $200. Neither one of us won, so I wasn't very happy. He was on time. He actually showed up before he was supposed to. It is a good thing we were here.
Description of Work: We used the services of Computer Heaven 2 weeks ago. He messed my portable laptop, and he wasn't able to get my husband's desktop online.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$200

Response from COMPUTER HEAVEN
We always try to maintain the highest quality service. I was never notified that there was a problem and my company will go to the end of the earth to make sure everyone is happy. I have to be given the chance though. If something did not go right I will make sure it is fixed. If Member would like to call us we would take care of any issues if possible. I will always work with every customer to make sure we do the best work possible. If there is a problem let me know and we will take care of it the best we can there is not need to write bad reviews.

Jeanne H.
11/2011
5.0
computer repair
  + -1 more
I cannot say enough good things about Computer Heaven. Their staff has always been so wonderful to work with. Zach is very straight forward and honest, and their prices are more than fair for the experience you get. I will always take my computer needs here and recommend them to anybody! I use them both at work and at home, and will continue to do so!
Description of Work: I have had several service visits with Computer Heaven. From diagnosing small computer issues to a complete overhaul- they have always been very helpful. Zach has even helped my office set up new computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    600 BLAIRS FERRY RD NE, Cedar Rapids, IA 52402


    Service hours

    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    COMPUTER HEAVEN is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 5:30 PM

    Tuesday: 9:00 AM - 5:30 PM

    Wednesday: 9:00 AM - 5:30 PM

    Thursday: 9:00 AM - 5:30 PM

    Friday: 9:00 AM - 5:30 PM

    Saturday: 9:00 AM - 12:00 PM

    COMPUTER HEAVEN accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, COMPUTER HEAVEN offers free project estimates.
    No, COMPUTER HEAVEN does not offer eco-friendly accreditations.
    No, COMPUTER HEAVEN does not offer a senior discount.
    Yes, COMPUTER HEAVEN offers emergency services.
    Yes, COMPUTER HEAVEN offers warranties.
    COMPUTER HEAVEN offers the following services: Custom computers, new laptops, repairs and upgrades

    Contact information

    600 BLAIRS FERRY RD NE, Cedar Rapids, IA 52402


    Service hours

    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    9:00 AM - 12:00 PM