Colony Heating and Air Conditioning

Overall we were happy with our experiences with Colony. They arrived when they said they would and didn't charge us a service fee either time they came to do a repair. I'm not sure if they should have noticed the fan and wheel going bad during the routine maintenance, but both times they were able to send a technician the same day we called. Each time they were able to quickly diagnose and fix the problem. The technicians seem very knowledgeable, are nice and easy to work with. They either remove their shoes or wear covers. My initial contact with them was via email. After the initial response I never received another email, so ended up calling. During the annual maintenance the technician showed me how to do a few things on the control panel, which was very helpful. We plan to use them in the future.

After visiting Colony's showroom and speaking to a salesperson I found exactly what I wanted. A gas fireplace without loosing the charm of our original wood firebox. He recommended a gas log set instead of a gas insert. It looks real, the installation process was great and we couldn't be happier with the finished product.

During a clean and service visit technician discovered crimped hose leading into outdoor unit. He explained to me the problem, reduced air pressure and coolant flow could be harmful to air conditioning unit. Returned the following week to replace and finish clean an check. All on time and quoted price.

Two serviceman arrived and removed quite a bit of mineral deposits from the tankless water heater, through a pump procedure that the tankless water heater guide had written. Two years on and the water heater is operating within normal parameters.

The work was done in a timely manner. The technician was done in a couple of hours.

They are thorough, prompt, and pleasant.

Overall they did excellent work and I'm very satisfied with the job they did. My only complaint is how much it cost. The hourly rate is apx $70 on average around here and they were done in less than 5 hours with only one guy doing the work. That comes to $350 dollars leaving another $350 for materials which I believe is too much for a short 5 foot run of ductwork and some sheet metal. Other than that they were great. They showed up on time and were polite and professional.

Several people have suggested them and I know them to be reputable. I had them quote a garage heater and they were twice the cost of other bids so I didn't use them. The bid was prompt and professional though.

The entire job went very well from start to finish.

Overall, we had a GREAT experience with Colony, with an unusual set of circumstances. Currently, we own a home we're remodelling to move into, and a home we're still living in, and will sell. The heat went out in the home we're living in on 12/27/12. We called Colony because the furnace had been installed by Leo's, and Leo's is now part of Colony. They were prompt, and came to look at the furnace in the morning. At that point, we decided to put a new furnace in, since we are selling the home, even though repairs would have done the trick. We felt that a new furnace might be a selling point. We couldn't get that taken care of until the following Wednesday, so they worked out a good deal with us to temporarily repair the current furnace, even though there were some complicating factors, and that most of that cost would be credited with the new furnace. We then went to our new home to do some work on 12/29, and found that furnace not working. Again, we called Colony, and had Joe come take a look. He was a great technician, and was able to repair the furnace easily, and gave us great advice on looking into a new furnace for that home. Upon returning to the home we're living on, the furnace had gone out...AGAIN. We called Colony, and Joe was there as quickly as possible. He was able to easily fix a minor issue, got us up and running again, and gave us more great advice on the fundamentals of each of the two furnaces, what needed to be done, especially after seeing both furnaces, and both issues within the same day. We talked with Steve on Monday, and were able to easily work out a deal to change our path, get a new furnace in the new house, and a clean, check, and repair in the house we're selling. All the work was complete by Friday, to our absolute satisfaction on both homes--the installation by Randy, and clean, check, and repair by Joe. All the staff was easy to talk with, easy to access, and explained things well. They were willing to work with us, and change as our needs changed, and did a good job of coordinating and helping us through a very stressful situation, fairly and professionally. They even called back to check in with us to make sure that everything was done to our satisfaction, and thanked us for our patronage. We will definitely use them in the future for our heating and cooling needs.

I've had good experiences for the most part with Colony. They don't try to talk you in to services that you don't need. And beyond that, I had this blower that I had installed when the central air was put in, but it was so loud. And he asked if I wanted him to take it off. It was such a relief that he addressed that and took it off. He noticed that there was vents to the outside of the central air - a branch had fall on it - and he replaced it. He just went ahead and knew what needed to be taken care of. I think Colony have (inaudible 0:17:47.9) about there work and they are professional. They want to do the best job they can. Their quality and their responsiveness are great.

It was a very pleasant experience from beginning to end. These guys are the best!

Though it took 2 weeks from the time I called them to them providing the service, I attributed that to them being busy because they're good at what they do. They called before arrival and came on the day and at the time they promised. He serviced the fireplace, cleaning the gas logs and outputs, vacuumed out the soot, then repainted the interior, cleaned the screen and put everything back with no mess left behind. Service provider was pleasant, professional and efficient.

Arrived on time, finished ahead of schedule, cleaned up cleaner then when started

Don't remember how much it was, but I remember it was reasonable. What I liked is that they made sure that it was working well before they left. Turned out that the first motor seemed to be working, but a check he did determined it was drawing to much power. A fast trip back to their offices for a second motor and they still had the AC up and running in about an hour after first arriving.

Fine. No complaints. I asked about the expected age limit of our furnace. We're about halfway through it's life. Also asked for current approx. price of replacing a furnace / A/C. The technician was also able to give a general price range for high efficiency units today for my reference.

there is a reason why this company is rated high - they provide great service. Setting up the appointment was easy. The service person arrived on time, completed his job, went through everything with me and then also gave me a couple of tips and other things to fix around the house. Very patient !. Great Service !

The only area I docked them a letter grade was responsiveness. I had to wait ~ 2-3 weeks for an appointment because they were giving priority to furnaces, which I completely understand this time of year, but I still felt it should be reflected. Colony arrived on time, even a little early, and I asked if he minded if I sat in the living room and watched TV while he worked. I was amazed at their level of dedication, attention to detail and thoroughness. In an hour, my fireplace was working and they cleaned it out so well it looked brand new. It is so hard to get good service these days. Now I know it's as easy as calling Colony.

Everything has worked very well they cleaned everything up when they left great job.

The are excellent all the way around. They provide top-of-the-line equipment and the workers were very careful not to get our house dirty.

First, they have a and quot;dispatch chargeand quot; of $80. just for coming out and estimating the cost of the repair. Any repair work done is above and beyond that amount charged. In my case, I knew before hand that something was wrong with the draft inducer blower. The motor was hot to the touch, but the blower cage was not moving. I thought it might be a bad motor bearing. It only took the service tech a few minutes to remove the blower assembly. The unit made a lot of noise when he manually moved the blower cage. He said the unit had a lot of and quot;corrosionand quot; and needed to be replaced. How much I asked...$550! At that point, I didn't have much of a choice...I was already $80 in the hole. I asked the tech for a breakdown of the parts/labor. At first, he said they didn't normally do that. Later, he did tell me that the labor was $88.00. That was in addition to the $79.00 dispatch fee. At most, he spent 20 minutes total removing and replacing the unit. Yes, he did have to run to their distributor to get the replacement part. It took him about a half hour, and when he returned he apologized, saying that he had to take several phone calls. I was charged $405. for the blower assembly. The OEM replacement part can be purchased online for $270 retail. But what was really disappointing was the fact that in the end, the blower did not need to be replaced. I asked him for old assembly before he left. I thought it odd that a plastic blower assembly with a sealed motor would be and quot;corroded.and quot; I mentioned to him that I thought the motor itself was probably fine after I looked at it. He said the unit didn't come apart. That too I thought was odd, since there were 6 easily accessible screws that held the plastic cover on. I took the cover off, and found out that the problem was a small piece of debris that had gotten itself between the fan housing and the blower cage. I pulled the cage up slightly against the spring retainer, turn the unit upside down and the debris fell out. The blower turned freely then. It would have taken only a few more minutes to clean out the old cover sealant, apply some new high temperature rtv silicone, replace the cover, and put the original blower unit back in. But, by that time, the service tech was gone, and I had written the check. Anyone need a used but very functional draft inducer furnace blower.....cheap??? I would recommend using a different company that doesn't charge so much, and who takes a few minutes to figure out a cost effective repair.

They are excellent. They came out immediately and they were here when they said they would be. They called us before they came out to make sure we were at home and they stayed until they got it done. They were very good and we are very pleased. The price was very competitive; we had another estimate a couple years ago and they said the same thing. I absolutely would use them again.

I called Colony based on the positive reviews on Angie's List. Our AC was working on the first floor, but not cooling the upstairs at all. We got an appointment pretty quickly, and he showed up right on time. He took time looking in our basement, at the unit outside, and finally concluded all we needed to do was close some of the downstairs vents. A little embarrassing for us, but it fixed the problem immediately and for free. I appreciated the honesty and the time he took to help us. (Someone could have told us we needed to replace the entire air conditioning for many thousands of dollars, and we wouldn't have known otherwise.) Our AC is quite old, and we will definitely hire them to replace it when it finally quits on us.

We recently sold our home and in the process the buyers had a home inspection done. Their inspector found that the furnance supposedly wouldn't turn on, we had a such a mild spring that we hadn't noticed that it wasn't working properly. So we found Colony on Angie's list and they had an excellent rating and reviews, and we were very glad we went with them. They had a very quick response time from getting the call to doing the repair. The repair man that came to the house was very pleasent, knowledgeable, and professional. He showed up right on time and did the work in a timely manner. He had no problem getting the furnance to work (unlike the inspector!) and instead just gave the furnance a little yearly maintance work. He even wrote on our reciept that the furnance was in working order when he arrived. We also had to close off a heating duct in the garage according to the buyer's request, so we asked him about the best way to do that. His answer was just to do it really quick for us. Within 10 min we had the old duct work taken off and a new seal placed over it! This company to a situation that could have been very stressful for us and turned it into relaxing affair! We would certainly recommend them to anyone!

They were really terrific. The sales people, installers and service people were great. Immediate response. Very professional. Reasonable pricing. They even printed up the rebates that I needed to submit and told me exactly how to submit them.