They told us the washer/dryer were were buying was a GE set, that was about 2 years old and that it worked perfectly. They told us there was a 15 day money back guarantee on all the appliances they sell if we weren't happy. They delivered the washer/dryer around 2pm and at 3pm, when i got home from work, i started to load some clothes into the washer to try it out. The agitator inside the washer immediately fell apart into several pieces. We tried running the dryer and it made a high pitched whine the entire time it ran. I called A&S back immediately to tell them of the problem and let them know we wanted to return them. I spoke with the guys wife who told me she would have him call me back. He never did. I texted them several times, and finally they did respond a few days later on a saturday and said they would come pick it up that day. They never showed up. We tried calling them for the next week and they never responded. My mother finally called them and they answered the phone, she set up an appointment to go to their business to look at their washers. We got there and asked them about getting the set returned and getting my money back. They said oh yeah, we'll return it, it must have been a misunderstanding. Again, they never showed up. I called them several times the next morning trying to get them to answer. Finally they did call me back and the guy was very rude and aggressive and was very threatening, saying they would not return the money, that whatever happened to the washer/dryer was my fault and i had no proof of a 15 day guarantee that would hold up in court. DO NOT DO BUSINESS WITH THESE PEOPLE!!
Description of Work: I bought a used washer/dryer set from them.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
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Service Categories
Appliance Sales and Installation,
Appliance Repair
FAQ
A&S 1st choice appliances is currently rated 1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 10:00 AM - 10:00 PM
Saturday: 10:00 AM - 10:00 PM
No, A&S 1st choice appliances does not offer free project estimates.
No, A&S 1st choice appliances does not offer eco-friendly accreditations.
No, A&S 1st choice appliances does not offer a senior discount.
No, A&S 1st choice appliances does not offer emergency services.
No, A&S 1st choice appliances does not offer warranties.
A&S 1st choice appliances offers the following services: Appliance sales, repair, washer, dryier & fridge.