Premier Plumbing, Inc.

.

.

One small bathroom took 8 months to finish!! They didn't show up when they said they would. They argued between themselves. They did poorly work always had to redo there work. The drywall Guys left huge mess they let all the trash go down our vent. They just didn't care. Would never recommend them.

They scheduled a time, showed up when they said they would, and took care of the problem. They previously installed 3 new toilets and a sump pump for us. They respond quickly, do good work, charge fairly, and we LOVE that they are local and will use them again. Highly recommended!

unknown

The plumber arrived on time and went immediately to work. He installed a new shower head in a matter of minutes and then went to work on replacing the shutoff valve to one of our toilets and fixing a leaky faucet. When the work was finished he explained it took him a little longer than anticipated due to the original installation. He did a great job and it took him about an hour to complete all three items on our list. I read in an earlier review that this company was not up front with some of their cost estimates. In my experience this could not be farther from the truth. They explained the cost estimates from the first time I talked to them on the phone until the final bill was completed. Premier Plumbing did a very nice job for me and I will not hesitate to call them again when I need plumbing work.

unknown

.

unknown

unknown

Premier Plumbing removed and installed a new water heater in my basement. They did a great job and use top quality water heaters. Everything was cleaned up and looked brand new.

For the $18.00 part I was charged a total of $146.63. Trip charge $45.00 Labor $67.50 additional 6% on total $7.83 Tax $8.30 After the repair was done, I phoned the company to inquire about the cost and was told "if they drive, say, from West Des Moines they have to have" a trip charge, so I suppose they add it no matter what. Funny, the company is in Ankeny where I live, but maybe their residence is elsewhere? When he asked my name, and I told him, he said "oh you are one who has called before" and I said I would never need to call again. I had a huge problem with this company and a remodel project earlier on where the work they did had to be torn out and redone. At that time I involved the BBB and left a C review on Angie"s List. Also at that time I received a call from the Premier Plumbing boss threatening me if I did not remove the review, and he told me he did not like the fact people could review his company. Since I lived a few blocks from PP, I felt very uncomfortable and did remove the review. I gave them a second chance, and his time the current review will not be removed by me.

The company was very responsive and punctual. They ended up replacing parts that did not need to be fixed and stretched an hour service call to three. When I talked with the owner and sought some refund, he was fairly unresponsive.

Premier was good to work with. We have had them in our home several times.

I called four different companies to get an estimate on having a second water meter and plumb for an irrigation system. One company just shot off a figure off the top of his head, for twice the amount of all the others. The other three companies sent people out to look at the work to be done. Not only was Premier Plumbing the only one to provide a written proposal, but they were very prompt with the proposal and with the work. The gentleman arrived on time and did the work in a timely fashion and he cleaned everything up - he even vacuumed the wood shavings in the grass! I am very pleased with the work done.

They stuck to the schedule and had no problems.

Premier Plumbing was referred to us by a friend. They were very accessible and came over to complete a quote in a short amount of time. We went to their showroom to discuss what plumbing fixtures were available. The staff was was very courteous and friendly. The work was scheduled within a few weeks. The work outlined above was completed in one day and on the original date scheduled. The finished product easily met our expectations, looked professional, passed inspection, and at a reasonable price. We would recommend using Premier Plumbing as they are very reliable and complete good work.

We called them and they came within 24 hours. They offered to come that night. They were very good. They were very prompt and came exactly when they said they would come. They clearly knew what was wrong and explained it clearly to us. They fixed it quickly.

The faucet had, within the past couple weeks also been "repaired" by a handyman. The job required three visits, which made me a bit cranky, a feeling mitigated by all work being performed with polite professionalism. Trip and labor charges for the final two visits were dismissed, leaving me--to my relief--paying only for parts on those visits. I'd use them again because I liked the plumber who came. He removed his shoes (didn't have to, but I appreciated it), answered my questions, showed me where my main water turn-off was, explained what he was doing, and completely rebuilt the faucet.

After the heavy rains and flooding of 2008, the City of Des Moines established a subsidy program for homeowners to help divert water from the sanitary sewer system. They offered to reimburse up to $1,000.00 for eligible improvements such as sump pumps, backwater valves, etc. In June of 2008 my 1928 house had 9 inches of water in the basement after a particularly bad storm. No one had ever installed a sump pump, and I needed one badly! I wanted it done this year before there was any chance of more flooding. I got three bids - 2 from Des Moines plumbers and 1 from Premier Plumbing in Ankeny. I liked Premier right away for their friendliness and professionalism. I was impressed that they were unaware of the Des Moines subsidy program and yet, even after I explained it, their bid was $865 plus the cost of the permit. The 2 companies from Des Moines bid right at or a hair above $1,000. I just felt Premier was more honest and the other 2 were taking full advantage of the City. My first call to Premier was on 5-26-09 and they were able to schedule the sump pump installation for the next afternoon. They called the morning of the 27th to let me know what to expect. The majority of the work was completed in 2 hours. They came back the morning of the 28th for about half an hour to finish the discharge piping. They had arranged for an inspector to come the morning of the 28th as well. They were efficient, thorough, cleaned up after themselves and explained the pump and how to care for it. I was extremely impressed with them and with how quickly they took care of everything. I would use this company again and highly recommend them to others.

They did exactly what we agreed to, and cleaned up afterwords.

I called for an appointment on Friday, and the work was scheculed for 7:30 AM the following Monday morning. The plumber was 1/2 hour late. He said there had been a Monday morning meeting. The work was done in less than an hour at the estimated price. Everything seems to work fine. I am happy with their service.

The rain started to deluge our city. Water was backing up on the street to where you couldn't drive 2 cars down it as the gutters were filling up so quickly. Our sump pump was buzzing and was not pumping water. We lifted the lid, saw a bit of smoke puff up out of the pump area and we started to look for someone to help us because the water in the well was rising quickly and the rain kept coming down. We looked for someone, found this company, called to see if they would be able to come out quickly to help us repair a sump or replace it, and they were there within about 30 - 40 minutes at the outside. They quickly replaced the unit, hooked it up and took the old unit when he left. And, the price was not out of line with the sump pump prices we had found when we had been looking ourselves the past month or so. Before he left, we inquired about a back up system to protect our home and the gentleman said he'd checked into and call us back with in the next 15 minutes or so. He did just that. They were even able to set up an appointment that afternoon. We were supposed to have the second guy at the house about 1 and he did not show up until about 1:40, but that was fine, they were fitting us in that day! He worked hard, had us up and running with the backup in about 2 hours and the price was just what we were quoted when the first gentleman called us to let us know. Great group; would use them again.

It went very well. When I called, I got Rick and we set up an appointment for an estimate. Once I accepted the estimate, I was able to get an appointment within just a couple business days. The two plumbers that came out were prompt, polite and cleaned up the work area leaving no debris behind. They were here just a couple hours. When the city arrived a couple days later to install a meter required, the city worker stated that whoever had done the plumbing did a great job.