Kinzler Construction Services

The initial consultation went well. We were sent an estimate which seemed in-line with what Mid-American estimated we would pay. Looking back, however, the estimate only included a lump sum and did not itemize each item and price. When they arrived, they tried to access part of the attic and cut a hole in the wall of a closet (which we agreed on). After they cut the hole, they realized they couldn't access the attic from there. So we were stuck with a hole in the wall which we had to patch ourselves. It cost money (I don't know how much) for them to cut a hole in our wall that took 2 minutes with a hand saw. They finished the job then took the rebate form with them. They said that Adam would get back to us on the adjusted cost. He sent another invoice, again with just a lump sum, not an itemized list of charges. I paid it. I knew it would take time to get the rebate, so I put it out of my mind. Nearly two months went by and I called Mid-American asking about the rebate. They had never received the form. I called Adam and he said he remembered getting emails that things didn't go through. But apparently never responded to them! He submitted paperwork that day and I got an email from the rebate people. They responded that they were only going to rebate our job for $367 and we paid nearly $900. This wasn't even close to the 75% they were supposed to rebate and they said they only paid 75% of the square footage that was completed. I called Adam back pretty upset and feeling they had either ripped us off or estimated the square footage incorrectly. I said I wanted an itemized list of what we paid for and he said he didn't think he could get that for me. WHAT?! I paid nearly $900 and I don't know what I've paid for??? He called back and said they had put down the wrong square footage. The rebate would now be $510. Better but still not great. Thoughout all of this, I never got an apology for any of the problems that we had. I would never use this company again.

unknown

They came out and started to do the insulation, they were honest and told me I didn't need it to be insulated.

Went up to the attic and told us we had plenty of insulation and was not worth the expense in adding any more insulation. Honest guy while other insulation companies said we should add insulation for around $1,000. Would highly recommend.

Andy said that the insulation, while not perfect, was pretty good, and that we would get better energy savings from updating the ductwork (which they don't do) than from adding insulation. We took his advice. We really appreciated Andy's honesty, and will certainly use Kinzler in the future when we have insulation needs.

Kinzler visited and gave us a firm estimate, with 2 options. Very professional and explained exactly how work would be performed. Roughly 2 weeks later installed the insulation. Cleaned up very well, were very careful to not damage window that was used to run the insulation hose through. Were done in less than 2 hours. We are having no melting of snow on roof this year to date (unlike some neighbors and unlike our house in the past), indicating insulation is helping to keep the heat out of the attic area. Kinzler made sure to write the invoice in such a manner to maximize our rebate from MidAmerican Energy. Great service/value.