Affordable Heating and Cooling, Inc

Dave did an excellent job. Friendly and Professional.

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I won't hire again. Early 2000s i had them out twice to fix my AC, but it'd been a long time and I wanted to give them the benefit of the doubt and try again. BOOKING SERVICE Hired them to fix a furnace. I hadn't called them in years. They still had me in their system (that was cool). They said a repairman for my furnace would come today, but couldn't guarantee a time, but they'll come today. LATE/SLIDING APPOINTMENT Arranged this at 8:30am, they didn't show until 6:30pm. Contacted dispatcher twice between these times. At 4pm she told me my service person was in North Liberty, IA and i was next. At 5:30pm she told me my service person was in Center Point, IA and I was next (39 miles from North Liberty, and now 35 miles from me vs. the 17 they'd been in North Liberty). Flabbergasted that i wasn't next and that the service person had move farther away since i called asked 90min before, i asked "Will someone _actually_ for sure come tonight?" She said, "Today, yes," to being sure to reiterate we'd discussed they'd becoming 'today' and that night time, after 5 was considered _today_. I felt bad for this dispatcher / operator because they sounded like this was old hat for them to have these kinds of conversations, but that they didn't like it. SERVICE PERFORMANCE Service person was very good, professional, and pretty quick. BUSINESS OPERATION I was charged the overtime fee (about a third more the cost of the standard visit) for being serviced after 5pm. This. DESPITE CALLING EARLY IN THE MORNING. Because of the inconsistent info about where my service person was and me being next on the list and because they do commercial work as well, i'm convinced the employees of Affordable Heating and Cooling are instructed to plan and arrange as much residential service after 5 as possible to charge extra. Dispatcher / service operator sounded clearly used to people being grumpy with them for both late service and changing information about service. This last paragraph is supposition or deduction, whatever you'd like to call it, but based only in my belief based on my experience and not on any direct knowledge. When you spend an entire day waiting with missed work and you can't leave your house for errands or anything, you have time to piece together a story of what _might_ be happening.

It went seamlessly and fast. There was a section of torn up insulation on one of the chilled lines, and I wanted that fixed so they came right back and did it. Everything works really well. Price I put in the approximate cost of service is very approximate- I can't locate the invoice just now.

I was at work when the installation took place, but my wife was home. She said that there were as many as 7 techs here at one time. Understand that March in the midwest can be a very sloppy environment outdoors. The service people wore paper booties when inside the house and kept the mess in the garage leading into the house and around the exterior of the house to a minimum. They did a very thorough job of cleaning up after themselves in the utility room where the actual installation took place. The job took only six hours, start to finish. There were a number of changes made to how the previous installation had been done. The old gas shutoff was no longer up to code, a new PVC intake pipe for fresh air to the furnace was installed, the breaker that the AC condensor was on was dropped from a 40 amp to a 30 amp to provide proper protection for the unit. The furnace itself was installed facing 180 degrees from the previous. allowing much more room for service in the future. We have a had a couple of minor issues requiring callbacks that have been handled promptly by Affordable. All in all, we are very happy with the new equipment. The AC, if course won't be used by us for another month or two. The furnace, however, continues to impress us with how quiet it is. We no longer have the wide swings in temperature as the house is brought up to temp, only to cool back down to where demand is called for and another heating cycle begins. If you don't look at the thermostat or put your hand over a register, you don't know if it is running or not. The only time you can hear the furnace at all is when full heat is called for at the beginning of a new thermostat setting. The steadiness and continuity of temperature control is a new level of comfort, as are the rooms that previously stayed colder than the rest of the house. My signing up for Angie's List was a result of doing research on this installation. There is not much feedback for hvac contractors in our area so I felt compelled to make public our experience. Replacing a furnace and/or central AC is not a small project, nor is it an inexpensive one. There is a lot of consolidation going on in the manufacturers of furnaces and AC units, so it is difficult for consumers to get good info on what equipment maker to choose. You live with your decision for a long time. We hope that this Lennox equipment turns out to be as trouble-free as our Amana units that we had previously, were. We do have the point in pride of our choice, however, knowing that it is made in Iowa by Iowans, so we are supporting our local economy in our purchasing decision. Only time will tell how this sophisticated, new equipment performs over the long haul. How do we feel about our choice of Affordable Heating and Cooling shortly after installation? We feel like we made the right decision and that we can recommend them wholeheartedly to others.

They were fast, courteous and knew what they were doing. Would highly recommend them.

Very prompt ! Professional and courteous !

The price was great. The furnace works perfectly. The clean up went very well. The technicians were very pleasant.

They are very good and we have no problems with them whatsoever. We had no complaints about the price.

I was very happy with the end result, they did a good job.

We purchased a new home about a year ago and the furnace in that home was installed about 2 years prior to that. So, we had some problems with the furnace in last winter. They did repair the furnace, but hadn't done the initial installation properly. So, I did clean it up myself, but they did what they needed to do for the service call. However, I wouldn't use their services again after looking at the way they installed it. They were pretty good when it came to their professionalism and they were pretty responsive too. They were punctual, as they worked after hours. The quality of their work for the service call was fine. The price for the service that they provided was fair too.

Affordable was fast and fair on the quotation and installation work. They followed up very quickly on correcting a small problem, which arose after installation, at no charge to us. They were also very helpful in providing info and forms for claiming rebates, which applied. Based on our experience, I would definitley use their services again and highly recommend them to others.

Excellent they cane right out for the estimate and completed the work quickly and professionally, very honest and good value

I called and had a service tech come to the house and examine the furnace. He suggested a totally new furnace due to model and year the furnace was. There was no a/c in the home at this time. I requested an estimate on replacing the furnace and installing an a/c. He looked up the cost and then called his boss to determine when it could be installed. This all occurred on a Saturday. On the following Monday, I had a new furnace and a/c without a problem

Wonderful jOb done and will be happy to show it to any one in the future if they are considering doing what we did.

The people at Affordable Heating and Cooling were all excellent to work with. From Bryan (President/estimator), to the office manager, to the installers, to the service techs. Every one of them was a pleasure to work with. They were right on time for the job and did excellent work. They sent a journeyman and an apprentice to the job. The installers were very accommodating to all my questions (and I had several). They took the time to listen and explain things. To be fair, there were a few things I had to point out and have re-done, which they very willingly did. I will definitely call this company again.