LOWE'S

No significant problems.

I am pleased with them. I like what the did and the color matches with the other parts of the kitchen. The price was good. However there was one part of the kitchen that they cracked a little bit. They installed a wrong part and when I noticed, they uninstalled it and got the right part.

I use them exclusively and I'm happy with their service.

The quoting, price and installer were outstanding. The quality of workmanship was amazing to me and they were flexible with me on window framing (what to reuse and what to replace). The rebate from Lowe's took longer to process than advised and there was a delay when the Pella window arrived damaged (even though the packaging was PERFECT - the window was damaged prior to packaqing at Pella). The replacement window took as long as the initial order - which seemed out of line somewhat to me. The installer put the new window in immediately upon its arrival at the store and was outstanding overall. We are very pleased with the quality and workmanship.

The contractor was sent by Lowe's and arrived when they said they would to take the initial measurements. These were used to order the doors at Lowe's. The contractor arrived on schedule to install the doors, but they had ordered the wrong sizes. They remeasured and new doors were ordered. Two months after the initial order, the new doors arrived and were installed without incident. The problems came with the billing. While I was quoted one price and my card charged, Lowe's then made multiple changes to the amount billed to the charge. The net bill was increased several hundred dollars. It has taken 7 months and I still have not gotten a refund for the extra. Very nice people have discussed the billing issue, agree that they made many mistakes, and agree to fix the billing. But nothing ever gets done. Seven months and a dozen calls later and again they agree that they have made terrible mistakes and have provided poor customer service but no refund. Clearly, it was a big mistake to deal with Lowe's and I will never order from Lowe's again. The installation was fine(after the first mistake)and the quality of the project was fine. But the huge amount of time trying to get them to deal with the billing issues has been a nightmare.

After playing phone tag for a couple days after I'd ordered the windows at the Lowe's store, Scott and I connected, and we made an appointment for the estimate. Once the windows came in, Scott called to set up the time for installation. He showed up the day of, laid down drop cloths, and got to work. He was finished earlier than he'd estimated, and the windows look great. I had to do just a little cleaning, and then it was done. Later, I discovered there was a small gap on the underside of one window. I called Lowe's, and they relayed that information to Scott, who called me to arrange the repair. He came out and filled in the gap with caulk, and now all I have to do is prime and paint.