Shane's Appliance

Ripped Off by deceptive practice.

he never returned

This all started on June 30 - It is now August 18 and we still have not received the second part nor did the one part he came and installed help the cooktop to work. We have filed criminal charges with HPD against Shane. DO NOT TRUST THIS MAN. He needs to be run out of town!

he's a crook - charged us 3 times the list price (at lowe's & home depot) for exact same model of insinkerator disposal and won't give me a receipt for landlord to reimburse us for the parts and services. he said his wife would mail it to us but 1 month later after leaving several messages, still no receipt. he took advantage of senior citizens living on social security!! he sounds friendly on the phone, was late for his appointments but he did show up to do the work, even gave me stickers and his business cards to contact him in the future. but we will never do business with him again, stay away from shane's appliances. he claims to fix large and small appliances. beware - shane's appliance on-line listings look like he is an approved service representative but he is not. he has skillfully marketed himself to look professional and widely approved. he has 3 phone numbers, different for each website: 808.330-1150, 808.212-9325, 808.518-3006 i joined angie's list just to report this bad experience. shame on you shane's appliance!!

My washer/dryer unit was not working. Dryer worked and washer didn't. He claimed I had two problems. One that my timer unit was bad and the outlet was bad. He replaced the timer and said was bad because the the white plug on back was coming out and it was not suppose to do that. Went on U tube and saw that that is the switch to release the knob. The real problem was that the prongs in outlet was not holding plug in well. So he charged me for a part that didn't need to be replaced. When I called him on it he would never return calls.

Terrible - check Angie's list before using any repair service in Honolulu

I am a pro small business vs. big box store type of customer so I like to give most of my business to the entrepreneur who's trying to a productive member of society. I regret the day I even saw Shane's Appliance van and wrote the number down advertised on his van to do a repair on my stove. He didn't look professional and had a rotten body odor when he came to my home. He seemed to know what he was doing and asked for the money for a part he needed to do the repair up front. Big mistake, never pay up front for a part that you need. He failed to return my calls after a month an it took him three months and my threatening him to go to the Better Business Bureau for him to finally come back and repair the part for my stove. After 3 months the stove part he replaced went out again. So obviously he doesn't know what he's doing. Avoid this guy at all costs if you value good service and quality repair. He rings a bad name to the good small business men out there who are trying to feed their families. No wonder he's in business for himself because I sure as heck would never hire him.

Do -- confirm costs to inspect more than 1 issue and Don't -- immediately accept replacement part price quotes as "gospel." Shop around for better pricing.

Avoid Shane's appliance at all costs. Do not prepay for anything. Hired Shane to replace a leaky refrigerator ice maker line. It took 3 months of constant calling to get him to respond after taking our money. And when he did come, the installation of the new line was faulty and leaked again. He cancelled appointments many times. He does not seem to know what he is doing. He never came back to fix the leak. I will be filing a BBB report also. I had to hire someone else to repair the leak properly.

Using this service prodicer was a disaster. I have been told that he knows nothing about appliances. Multiple appliance service companies in Honolulu and Kapolei know him and his reputation for scamming consumers.