The Aire Conditioner Shoppe is proud to sell, install and service many dependable lines of home air conditioning solutions. Our technicians also service and repair all major brands of air conditioners. Trust the Aire Conditioner Shoppe for all your home environment needs. Family owned & operated. Additional phones - (808) 537-1971, (808) 262-6163, (808) 676-1455, (808) 625-5666. Additional DBA - Wiedemann, Neil. Military discount available.
Business highlights
45 years of trusted experience
Services we offer
AC system installation, sales & repair. Split ductless. Window systems.
The rep., Kua, came out and explained the AC system and installation process thoroughly. We discussed several ways and routes the installation could be done. Kua did an assessment of our dwelling and suggested what size system would be adequate for our dwelling. The installation took less than 5 hours and the crew was knowledgeable and courteous. They cleaned up the area and thoroughly explained how to run and maintain the system. My wife and I love the system as it has met all of our expectations. I would recommend The Aire Conditioner Shoppe to everyone that is considering an air conditioning system. We’re cool on the Westside!
Description of Work: Installation of air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Eddie S.
05/2024
5.0
heating & air conditioning/hvac
+ -1 more
Neil and his folks are awesome beyond belief! I was referred to them over 12 years ago by a very good friend, and I have never regretted choosing them. Monte and the rest of the team's prompt servicing when requested ensured the first Fujitsu split system they installed last me 12 years despite hard use every single day. They always work hard to squeeze their customers into their schedule no matter how busy they are. It was a no-brainer for me to choose them again for my second install just last month, and I love my new Fujitsu even more than my first one, even though i thought that wouldn't have been possible. The whole company treats its customers like old school--with integrity and EXTREME courtesy. On top of all this, they also got me the very best price possible on both occasions, ensuring all manufacturer discounts and rebates were received. You'll never regret choosing The Aire Conditioner Shoppe.
Description of Work: Replaced existing split unit inverter Fujitsu A/C system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,400
Linda H.
01/2023
5.0
heating & air conditioning/hvac
+ -1 more
Job quickly done ! Great to work with! Very satisfied!
Description of Work: New split air conditioning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,700
mike S.
10/2022
5.0
heating & air conditioning/hvac
+ -1 more
Received a quote from another company but decided to check with Aire Conditioner Shoppe just to compare pricing. Upon making an appointment for an estimate, Kua showed up and was very informative and professional. He provided a lot of information on the specific unit we were looking to install. He then mentioned that the owner would call in a few days with a quote. A few days later we received a call from Neil. He was very direct, no non-sense guy but was fair. We were pleasantly surprised as the quote was significantly lower. We decided to go with their company. Once confirming, Neil said he would call with an appointment to do the installation. The appointments usually being less than a week. We received a day for installation, Neil stated that he would call in the morning to let us know when the team would arrive am/pm shift. The morning of install , we received a call for AM, the team came on time. Alex and the crew did an excellent job. They were able to complete the install within 2 hours. After installation, Alex was very good at explaining how to operate the unit via the remote. Everything went perfectly. We now can enjoy a much cooler home. Much mahalo Neil, would definitely recommend your company to family and friends.
Description of Work: 36000 BTU split AC
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark T.
08/2018
5.0
heating & air conditioning/hvac
+ -1 more
very minor work needed to be done. mainly just had to clean the filters
Description of Work: had maintenance performed on my two split air units
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Carl I.
08/2016
4.0
heating & air conditioning/hvac
+ -1 more
Not yet repaired despite several valiant attempts this summer by Aire Conditioner Shoppe which has not, during this season, been able to reschedule me. The defective Fujitsu ASU9RL/AOU9RL is probably not repairable; AC Shoppe recommended a Mitsubishi unit. Throughout this ordeal, AC Shoppe staff has been very cordial.
Description of Work: Repair of Fuitsu split air system--not cooling.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Chrisjay F.
09/2015
1.0
heating & air conditioning/hvac
+ -1 more
Extremely poor. It's like they don't like customers. Saw Aire Conditioner Shoppe as "Elite" contractor from an air conditioner manufacturer website. In fact, was the only one in local area listed. Called to schedule appointment for possible consultation for quote, got an answering machine (possibly screening calls), so I started leaving message and my phone number. Once I mentioned "condo," gruff male voice picked up, said "I was on the other line...we don't do condos. Bye." *click* Contact info: Aire conditioner shoppe 94-529 ukee st. #105 Waipahu, HI 96797 Phone: 808-625-5666 Typical Service Area: 50 miles
Description of Work: Be extremely rude, that's what. Just trying to get a quote for ductless air conditioning installation in a condo. Granted, "we don't do condos," but then just said "bye" and hung up. Maybe could have given a reason why they don't do condos, or maybe an alternative contractor who they know would consider installing a condo.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Aire Conditioner Shoppe
I did say we do not do condos but I also said good luck I do not have to explain why I do not do condo's with split systems again good luck
Jacie S.
03/2015
5.0
heating & air conditioning/hvac
+ -1 more
They were actually able to meet by schedule and their price was reasonable. Overall the experience is good. The cost included new unit and its installation plus removal of old air conditioner. I will recommend them to others.
Description of Work: They installed a wall air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Aire Conditioner Shoppe
always nice to work with great people Mahalo Neil
Danny K.
01/2015
1.0
heating & air conditioning/hvac
+ -1 more
In the morning, the technicians arrived to do the installation. I questioned the foreman regarding the material for the Lindset cover. I wanted the proper Line set cover "Inaba" . Over the phone, the owner, scream at me saying, "he would not use inaba line set cover and never will" in his own words. Even I will pay for it about $200-300. I did not know why he refused to use the UV protected cover. In 12/18/2014, Air conditioning Unlimited for $500 more. I observed that AC Unlimited did professional work by riendly Tech on site. I am a retired AC technician.
Description of Work: For installing Misubishi air conditioner with heat pump in 3 rooms
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$7,643.98
Response from Aire Conditioner Shoppe
Never did his home asked for things that was not included told him the price increase said he didn't want to do job so we left and said shop elsewhere for your work
Ernest M.
12/2014
4.0
heating & air conditioning/hvac
+ -1 more
Communication with office not as professinal as I would have expected. Sales rep who came over covered options and equipment very well. The installation crew were very polite and did an execellent job. Price was very competitive. I've used this company twice and recommend them highly.
Description of Work: replace 2 older A/C units wiwh Fujitsu split systems.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,300
Charlotte C.
06/2014
1.0
heating & air conditioning/hvac
+ -1 more
The lead installer, named Junior would not install the bedroom AC units on the side of the house as I requested. He was so argumentative that I agreed to let him install it in the back of the house. I am SO unhappy with the completed job. The installation is so ugly and the huge compressor is so close to the water hose pipe that it's in the way . There is rain gutters screwed to the outside walls of the house to hide the AC hoses/lines. The company now wants an additional $2400.00 to move it to the side of the house. There was no contract signed prior to the installation. After the installation, I signed an invoice of the items and on the invoice was information that was not disclosed prior to the job being done. One of the clauses was that "All options were discussed fully and the air conditioning was installed as requested". This is not true. When I called the owner of The Aire Conditioning Shoppe and tried to explain that I was not given the disclosure until after the installation. The owner became enraged and was continuously screaming at me and even telling me that he has an attorney even though there was no mention of an attorney ever made. I would not recommend this company to anyone. Their business practices are deceptive and unethical. I would not have let them install the air conditioners if I had also known that there were clauses on the invoice that also states that they are not responsible for any water damage from air conditioner leaking inside or outside. No refunds. All sales final. Warranty is void if a lizard enters the unit. The owner never came out to meet with me or to oversee the job. DO NOT DO BUSINESS WITH THIS COMPANY!
Description of Work: The company installed four Fujitsu air conditioning units.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$9,500
Response from Aire Conditioner Shoppe
My tech went around the property with the customer and everything was installed as requested after the job was done Mrs. [member name removed] paid the bill and signed the receipt which also states that the a/c was installed where the customer agreed to it she called a few days later me and said she was not happy with the covering of the insulation and I told her I would send a different piece of covering called french gutter to cover the insullation which was already covered but she didnt like it and she wasnt happy with the original covering so I sent a piece over of french covering we talked and I said she only has to pay for the covering only no labor cost or also she could try to paint the original covering and if that doesnt satisfy her we woulud help her out anyway to make her a happy customer you can do only so much but I am not happy until the customer is satisfied. Mahalo Neil owner A/C shoppe
Deborah Z.
06/2014
1.0
heating & air conditioning/hvac
+ -1 more
Very upsetting experience being treated so rudely
Description of Work: I stopped by the Wapio showroom hoping to talk to someone about the options for either replacing existing wall AC's in my house, or getting split ac. I ended up speaking with someone who came out of the office. Based on some of the other reviews about dealing with someone gruff and rude, I'm assuming I spoke with Neil because he was extremely rude to me. He apparently was trying to eat his lunch and let it be know I interrupting and he just wanted me gone. Unbelievable. I will be taking my business elsewhere for sure
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Aire Conditioner Shoppe
I was eating my lunch I wasn't rude as I told the customer you need to call first for a appointment to come in as it says in all my ads It was one of those days and I apologize
Jonathan P.
05/2014
1.0
heating & air conditioning/hvac
+ -1 more
Just called to see if someone could come out and take a look at my broken AC unit. Horrible customer service...
Description of Work: nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Aire Conditioner Shoppe
As I told the customer we only work on the a/c's we install this time of year If he was not happy with me Im sorry but I take care of my cutomers first and if we have time will try to help others
Gerard B.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
Job was done correctly, on time by a very professional and reliable crew. No problems at all. Highly recommended.
Description of Work: They installed a second split unit in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Les K.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
Replace dead split A/C. Called office for estimate. Guess I spoke to the owner - I would not hire someone like that to speak to possible customers. Estimator came (early), talked up a storm, but really knew his stuff. Reviewing provided brochures confirmed validity of his 'at-a-glance' choice. Electrical setup team arrived and knocked out the setup. Hardware team ran late (2nd of 3 jobs that day, you know how that goes). Complained about the estimator's layout - drilling thru concrete wall easier said than done. Once the job was clear, busted their a**** working - solid team. To clean up boxes, etc and remove the old, heavy unit, their truck was packed full and piled high. It started pouring rain for this part, but no big deal - they still had one more job. Junior, Mike (?), et al did a good job.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,600
Wendy M.
12/2013
1.0
heating & air conditioning/hvac
+ -1 more
I had an absolutely TERRIBLE experience with the Air Conditioner Shoppe! I first phoned their office on November 25th. I spoke to Neil and explained that I would like someone to come to my house to give an estimate for installing 3 split A/C units. He said that he couldn't make an appointment that day, and that Rick would call me back the following week. He was very gruff (almost rude) on the phone, which gave me a bad feeling about proceeding, but I still gave him my contact info. Rick phoned me the following Monday and left a voicemail. We played "phone tag" a couple of times before I reached him. I just spoke with him today (December 6th). Their policy is to not set a time for an appointment. He even said it's like the cable guy -- you have to agree to leave at least a 3-hour window open. I explained that won't work for me, that I just need an estimate for work I'd like done, so I'm not able to leave an entire morning or afternoon open to wait for him. After getting off the phone with him, I called Neil back. I explained that I'm interested in about $10,000 worth of A/C units installed, and I'd like to set up a specific time to meet with someone. He refused. He was EXTREMELY rude -- talked over me and said he's not interested in the business if I'm not willing to do what they want. Wow! I'm very glad to find out now that this is absolutely not the kind of company that I want to do business with. It's not like this is the only company that installs A/C; I'll definitely take my business elsewhere.
Description of Work: Absolutely nothing! I had a terrible time getting anything scheduled.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Aire Conditioner Shoppe
I told customer we need a two hour window and she said be here exactly at 1133 am I said wont happen call someone else
HELEN S.
10/2013
5.0
heating & air conditioning/hvac
+ -1 more
Very professional and outstanding work. Much cheaper than other places I called. Installed the large unit downstairs and smaller unit upstairs. They ran the drain very cleverly and the electrician labeled everything and installed the lines quickly and efficiently. I would definitely use them again.
Description of Work: Installed 36,000 btu split system and 12,000 btu split system to include the 220 electric.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Ronnie F.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
Very professional and on time. They installed split A/C for my living room area which keeps my office cool as well. I Will use them again for my bedrooms when I save up the extra money.
Description of Work: Split A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Larraine S.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
It took more than half a day because they had to drill holes through concrete block but they did a good job with minimal mess.
Description of Work: Install 3 ductless air conditioning units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Renee W.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
I contacted the company for an estimate, which I thought was quite fair. I could not decide on an exact installation date due to the holidays and other contingencies but Neal, from the company, kept us up to date with several date options. Once we decided on a date the workers arrived on time and completed the work by that afternoon, as promised. The work crew was very professional and worked constantly the entire time. They even took the time to explain to my neighbor that they would be doing some work at my house to be sure that they did not unduly inconvenience them. At the conclusion of the project all of the a/c where demonstrated, all my questions answered, and the entire house / yard was left spotless. I was very pleased. BTW, they installed the Fujitsu system and it is very quiet. The one in the LR by th TV does not even disrupt the volume of the television program were watching when the a/c is running. We could not be happier.
Description of Work: Has a split a/c system installed in our home and we are very pleased with the servce and products. See bellow for full details.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,600
Response from Aire Conditioner Shoppe
you cant please everyone he had a outdated a/c needed to upgrade to energy star unit if someone else had old a/c's laying around thats fine I do not sell outdated equiptment good luck to nelson
Scott C.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
Overall everything went according to plan.
Description of Work: Installed a split air system in my townhouse and repaired the area where the old system was installed. They did an awesome job in the installation and in the repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Gordon P.
07/2012
4.0
heating & air conditioning/hvac
+ -1 more
Overall they are okay. They came on time and they were very professional. They seemed to know what they were doing and they did it in a timely manner.
Description of Work: Aire Conditioner Shoppe came out several months ago and fixed my air conditioning unit.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$220
Greg L.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Great job from start to finish. The price was reasonable as compared to others. The responsiveness and professionalism by the estimator and install crew was outstanding.
Description of Work: I purchased with installation a split a/c system form the Aire Condtioner Shoppe.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Kevin P.
07/2012
2.0
heating & air conditioning/hvac
+ -1 more
They installed a system for me about 3 years ago but now I want to have some maintenance done. They seem to be too busy; the guy on the phone is abrupt, abrasive and not very friendly.
Description of Work: I tried to use the Aire Conditioner Shoppe for maintenance on the heating and air conditioning system they installed for me.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
Response from Aire Conditioner Shoppe
In the middle of the summer we are 3-5 weeks behind work sorry
Cathy B.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
They are really friendly and professional. When you call them, they call you right back and work around your schedule to fit you in. They are responsible and do a good job. They are very considerate and I would highly recommend them.
Description of Work: I use them for A/C maintenance in my home and at my condo.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Aire Conditioner Shoppe is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Aire Conditioner Shoppe accepts the following forms of payment: Check,Discover,MasterCard,Visa