Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Colleen's Cleaning

House Cleaning, Drain Pipe Installation, Upholstery Cleaning

About us

We have been in business on the island of Maui since 1996. We offer regular, personalized staff to insure your comfort and trust with the people in your home. Our scope of services include deep cleaning, maintenance cleaning, homes, offices and move in/move outs. Colleen's Cleaning is registered with the State of Hawaii General Excise Tax Office. We offer free estimates.

Business highlights

28 years of trusted experience

Services we offer

We offer residential, commercial, and construction cleaning. We provide all supplies and a regular personalized staff. Our staff is bonded and insured and trained in all phases of cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
PayPal

Reviews

4.416 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
6%
3
19%
2
6%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.7
Showing 1-16 of 16 reviews

chuck O.
07/2016
3.0
house cleaning
  + -1 more
a few days after work was done the house was broken into and items taken could only have been know by those that had been in the house before hand. I am not saying that the staff came back to the house knowing that the home owner was in the hospital but, again, the items taken took some time, staff, and tools in order to remove them from the house. you can decide for yourself. a police report was done.
Description of Work: complete house cleaning while house owner was in the hospital

Rating CategoryRating out of 5
quality
3.0
value
2.0
responsiveness
4.0
punctuality
4.0


Response from Colleen's Cleaning
Mr. [Member Name Removed]. It's always disheartening to experience a theft. While I can certainly empathize with your situation, it is common knowledge that "break ins" happen in the [Member Information Removed] area quite frequently. I am licensed, bonded and have been in business for over 20 years on Maui. I have never had my staff accused of theft ,at any time, in these 20 years. The Maui Police looked into the allegations from your report and there are no charges filed against my staff or my business. I am very sorry that this situation happened to you and I wish you the best of luck in recovering your loss. We are a small community and theft hurts all of us.

Emilee S.
09/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I hired them to clean a condo that is being put on the market. Colleen gave me an estimate before I hired her. The two girls did a very thorough job with their cleaning. I was pleased with their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Iris N.
06/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Two ladies deep cleaned. It went well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$240

Debbie H.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned the whole house, blinds, baseboards, fans & deep cleaned the bathrooms. The friendly staff did an excellent job and we have scheduled them to come weekly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

thomas W.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: house had a two year crazy money pit remodel...the 3 person crew ...came in like a hurricane of clean ...and orgainzed my first kitchen the way it should be .. |thanks for the help looking forward scheduled cleanings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard N.
09/2014
5.0
house cleaning
  + -1 more
Very well.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teresa C.
03/2014
5.0
house cleaning
  + -1 more
Very efficient.
Description of Work: Cleaned home

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Betty J L.
11/2013
3.0
house cleaning
  + -1 more
When I called I asked if they did deep cleaning. I was told they did so I scheduled an appointment. When a very nice young lady arrived she told me she did not do deep cleaning just the usual cleaning the kitchen, bathrooms and dust, sweep and pick-up the rest of the house. She did a very good job but I really needed someone to clean deeper like the walls and windows as I was getting ready to sell the house. I had to call another company to come and get the house ready for sale. |
Description of Work: I used Colleen's Cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Colleen's Cleaning
I am sorry I was not given an opportunity to correct this situation. The customer never contacted me in regards to there being a problem with the cleaning. I would have been happy to work with her to complete the job to her satisfaction. I would be happy to give her a discount towards cleaning services in the future. My goal is to provide complete customer satisfaction.

MM H.
09/2013
5.0
house cleaning
  + -1 more
Colleen was contacted by phone and email. She was responsive and able to get a crew on the job quickly. Her cost is very reasonable. I'm happy with her service and will use her again in the future.
Description of Work: Provided Landlord with whole house move out cleaning before occupancy by new tenant.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$180

Chuck S.
08/2013
5.0
house cleaning
  + -1 more
She showed up on time and was very professional. All details were talked about upfront and the job was done on time. Very friendly too.
Description of Work: Cleaned entire house and was very thorough. I will be using her service again for sure.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

henry N.
05/2013
5.0
house cleaning
  + -1 more
I have great two story house upcountry on two acres. It was occupied by a tenant for 5 years that did no cleaning and the house needed a major deep clean. Colleen responded to my voice mail within 24 hours and showed up with her team two days later to do a major cleaning. This was a huge project and required 45 man hours of work and her and her team attacked it well. All windows were cleaned, inside and out including skylights, all debris vacuumed all around, walls were scrubbed, bathrooms and kitchen were left spotless, the outside was power washed and all spider webs removed. GREAT JOB! I would highly recommend her and will use her again in 30 days once the remodel project is over just prior to placing the house up for sale. Thank you Colleen for making the house clean and shiny again.
Description of Work: Deep cleaning everywhere inside and outside and throwing away of all old clutter and trash. No stone left unturned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Li H.
07/2012
5.0
house cleaning
  + -1 more
She is fabulous and so is her company. She is very responsive; she is a very nice person; and she has reasonable costs. She does a thorough job and employs good people. I have used her twice. When she did the work for me, I could not pay her immediately. She was very nice about it; I paid her a week later. I would say she is quite flexible.
Description of Work: I have used Colleen's Cleaning for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peggy N.
09/2011
4.0
house cleaning
  + -1 more
Colleen has been providing either weekly or bi-weekly service for the last 5 years. The cleaning on the 31st was up to the usual standard. She always supplies trustworthy, dependable employees who do a very thorough job.
Description of Work: 2 bathrooms-tub/shower/toilets/sinks,floors, mirrors, dusting, vacuum-carpet/hardwood/tile, mop-hardwood/tile, kitchen counters/sink/stove & fridge as needed,

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Nancy Y.
08/2011
2.0
house cleaning, drain pipe
  + 0 more
overcharged left early. When I called to ask for a re-di ,the call was not returned, Not impressed. employ dicey people,transients.
Description of Work: They are not what they claim to be. They pick and chose who they want as clients. Guess they didn't like it when my jewelry went missing,I called police and owner took the side of the worker. Now I'm out some serious gold,and they "were" the best choice for upcountry cleaning. I would not call them again because they have a better than thou attitude,what happened to the customer is always right? It's not like I asked for reimbursement from them or anyone

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$200

Response from Colleen's Cleaning
I will try to respond to each comment made: Cust says we are not what we claim to be-unsure how to answer- who do we claim to be? I thought picking and choosing my clients are one of the privileges of owning my own business I took all legal measures possible when cust claimed jewelry was missing. Cooperated with police who found no evidence Interesting that cust says she would not call again yet she called at least 5 times after the incident wanting me to send someone to clean-I chose not to do business with her Seems to me that not asking for a reimbursement doesn't give the cust right to carry a grudge 2 years after the incident happened Customer agreed to rates upfront and if she experienced an employee leaving early she should have discussed that with me as it is my policy to always investigate and compensate She called for a re-di? Not sure what this means-and yes I chose to not return her calls as I did not want to do business with her As far as transient employees I do my best to hire long term residents of Maui. 2 years ago this was not such an easy thing but now all employees are long term residents of Maui.

Nancy Y.
08/2010
3.0
house cleaning
  + -1 more
I wish I could. She will not forgive. Will not return calls. It is a small island and her company is clearly the best. I pray that they will return my calls.
Description of Work: Very good. Just do not EVER let them know of any mistakes . All cleaning was perfection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Colleen's Cleaning
We did not respond to this customer because of false accusations made towards an employee. In the best interest of our company and her level of trust of us we felt it best to not do business with this customer.

Dennys E.
04/2010
5.0
house cleaning
  + -1 more
hard workers who do a through job
Description of Work: full housekeeping service. reliable and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    PO Box 880635, Pukalani, HI 96788

    www.colleenscleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Drain Pipe Installation,
    Upholstery Cleaning

    FAQ

    Colleen's Cleaning is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 10:00 AM - 3:00 PM

    Colleen's Cleaning accepts the following forms of payment: Check,PayPal
    Yes, Colleen's Cleaning offers free project estimates.
    No, Colleen's Cleaning does not offer eco-friendly accreditations.
    No, Colleen's Cleaning does not offer a senior discount.
    No, Colleen's Cleaning does not offer emergency services.
    Yes, Colleen's Cleaning offers warranties.
    Colleen's Cleaning offers the following services: We offer residential, commercial, and construction cleaning. We provide all supplies and a regular personalized staff. Our staff is bonded and insured and trained in all phases of cleaning.

    Contact information

    PO Box 880635, Pukalani, HI 96788

    www.colleenscleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 3:00 PM