We made an appointment and an estimator eventually came out, however he failed to provide an estimate. I called the company to ask again for the estimate, they directed me back to the estimator in the field. I spoke with the estimator again at which time he advised he would send me the estimate that night, however we never received the estimate or any further contact.
Description of Work: Roof repairs around exhaust pipes coming out on roof as well as clean gutters.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from On Top Roofing LLC
Hey [Member Name Removed], I'm sorry you did not get your estimate, we really have no excuse however at the time we where moving offices and it may have got lost in the move and on top of that our computers went down. I would not foresee our company having those problem from here on out because we are up and running again 100% and if you still need service we could provide it comp. to you or when your ready to reroof I will give you at least 25% off the price for your troubles. Owner On Top Roofing J. Tamayo 688-7407
Daniel K.
10/2015
5.0
roofing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
shari H.
12/2014
5.0
roofing, solar panels
+ 0 more
Went smoothly. We appreciated the good work. They informed us when we had to have a rotted piece of wood replaced, instead of just roofing over it. They have carpenters on hand for repairs like that. Friendly, professional service.
Description of Work: Removed old roofing, installed new roof - worked with photovoltaic installers in cooperative effort
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Joy V.
05/2014
5.0
roofing
+ -1 more
Kimo the owner himself is a great guy very professional, fair, and easy to work with. He explained everything that needed to be done to my roof, and gave me options. His price was very fair and the lowest price quoted for the work and the warranty. He came in about 100 dollars less then the other guy who quoted me and he gave me a better warranty. Kimo responded to text, email and phone. Him and his workers came on time and did the job quickly. The only grip i had about kimo's company is that a few of his labors seemed sketchyl. For example they had a large trash bin that through the roof away in but they were throwing it in my yard so i asked them if they were going to clean it up and they assured me they would before they were done. I was out of the house when they finished and when i came back i found nails and some trash from the certinteed shingle wrapper left in my yard.
Description of Work: He gave me a free estimate and installed a roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,600
Response from On Top Roofing LLC
We some changes to our labor staff and replaced them with older and responsible personal. Thank you for the out look to help better my business. Aloha Kimo
Michael O.
07/2013
4.0
roofing
+ -1 more
Their estimate was about $2,500 more than the other estimate I had. Their selling point was the warranty; however, there is no guarantee that the company will be around when you need them. After reviewing the warranty for the lower cost bid it appears that there wasn't that much difference.
Description of Work: They provided an estimate to replace our roof shingles.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
$12,500
olivia S.
07/2013
5.0
roofing
+ -1 more
Very professional, and knowledgeable but wanted to redo whole roof. We ended up just repairing the leak and have been fine since.
Description of Work: They came over to provide an estimate for a roof leak repair but wanted to replace entire roof.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
SABURO H.
06/2013
3.0
roofing
+ -1 more
Richard, the estimator, came and said he would repaint the roof with a material that will not get dirty. If it did, he would come back and clean it up. The work to be done was on a pencil written yellow pad page. He gave me his card. The cost was to be $7800.00, but I later told him I would go with $7000.00 plus $300.00 for the person that will move the solar heater panels. He and I agreed, but at that time, I told him I want a list of what he will do on On Top Roofing letterhead along with costs. As of this date, which is about 2 month or more after the job, I am still waiting for the paperwork. I did contact him after the job and reminded him about the receipt and guarantees. I did not and have not heard from him' I made a mistake by letting On Top Roofing to do the job. The job was OK, but the followup sucks. I also mede the mistake by paying Richard and not the company.
Description of Work: Although the roofing work was OK, there were no invoices, and guarantees. Payment was made to Richard Miyamoto, not On Top Roofing. I tried to get an invoice and any guarantees from Richard, and was told I would get one, but so far, no invoices. I called On Top Roofing at 672-2290, but no one answered, in fact I was cut off after so many rings. I do not recommend this company, although they did a good job on the roof. The follow up sucks.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$7,000
Response from On Top Roofing LLC
Hayashi Family, Richard is a former sales person for On Top Roofing. Richard never brought this job to the company, so we regret to inform you that this IS NOT AN ON TOP ROOFING JOB. It appears that the BOTH OF US have been deceived by Richard. My apologies, but because this job was not done by On Top Roofing, we cannot provide any warranties, receipts, etc. Should you have any questions, please do not hesitate to contact us at 688-7407 or email us at info@ontoproofinghawaii.com. For your information, Angie's List is also trying to assist us in this matter.
Norma G.
05/2013
5.0
roofing
+ -1 more
Outstanding! I like the fact that the owner/partner was in constant contact with us. Besides phone conversations, they also used e-mail communications which is a plus.
Description of Work: They cleaned up the roof(sandblast), applied base coating and applied 2 silicone coatings after that. Supervised the completed work by owner and will do an hour's of touch up to complete the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,800
Charles C.
02/2013
5.0
roofing
+ -1 more
The crew showed up on time and completed the work promptly. Kimo the owner supervised the job and came back a day later to make sure we were happy. On Top Roofing.
Description of Work: Installed new composition roof approx. 4000 sqft
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,500
David K.
12/2012
5.0
roofing
+ -1 more
I solicited three quotes for having a silicone coating applied to our garage roof in conjunction with having another company install photo-voltaic panels. All three roof quotes were higher than I was expecting, but On Top's was the lowest. They power washed the roof ahead of the photo voltaic company installing their stand-offs, and then returned to apply the silicone coating and ensure that all roof penetrations were properly sealed. Then the photo-voltaic company followed the next day to install the panels. This required coordination between the two companies, and I was very appreciative of On Top's flexibility in adjusting to the short notices given by the photo-voltaic installers. On Top advised me to warn our neighbors of possible overspray from the power washing, which our neighbors appreciated, and they were also good about communicating with our tenant who was on the property while they did the work. They left everything clean and tidy, and I had no complaints of any kind with their work.
Description of Work: We had a silicone coating applied to our roof ahead of having photo-voltaic panels installed by a different company.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,150
Thomas D.
10/2012
5.0
roofing, solar panels, skylights
+ 1 more
The job was done professionally and on-time and within budget.
Description of Work: Kimo and his crew removed the old roof shingles, replaced with new shingles, replaced wood fascia, and installed replacement skylights, and installed solar roof vents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
David Z.
03/2012
5.0
roofing, solar panels, skylights
+ 1 more
The contractor and crew showed up at the arranged time and quickly began tearing off the old roof. The proper number of workers were on hand to work on both the house and carport roofs. Carpenters worked in conjunction with roofers to Rand R the damaged plywood and rafters and fascia. Work was done on time and very professionally. Additional damaged fascia was discovered and we were charged just for the additional materials and nominal labor. Cleanup was done very quickly and completely. None of the plants around the perimeter of the house were damaged. My wife and I were so impressed with the carpenters, that we are going to hire them to do additional carpentry work on our home.
Description of Work: Work included: tear-off old roof, remove/replace damaged plywood and rafters on house and carport, install ridge-vent, flashing, new roof vents in bathrooms, remove/replace solar hot-water system, solar attic vent, install skylight over Master Bath, remove/replace lanai roof, install new 50 year three-tab roofing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Owen M.
01/2012
5.0
roofing
+ -1 more
Very well and would recommend them to family and friends
Description of Work: Replace flashing and repair bubble in shingles.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Jim C.
08/2011
5.0
roofing
+ -1 more
On Top Roofing was very responsive. Estimator and owner were very accommodating to determine the materials for the job and the final cost. They worked with me to ensure that my needs were met and were extremely patient when negotiating the job and its cost. When the job started the crew and their supervisor did a good job in controling the work flow and making sure the job was right. They were friendly and easy to talk to. The crew was very professional from start to finish. Once the roofing was completed, they did a great job in cleaning up the job site. The owner visited the job site and made sure that any areas that needed additional work was addressed. From start to finish I felt that job quality and customer satisfaction was their goal. I would have no problem recommending their service. I would like to note that this company is not one of those that you hear a lot about and maybe that's why they try harder to make their customers happy.
Description of Work: Needed to get my existing roof coated with waterproofing and cool roof coating. Existing roofing material was in good condition. Needed to protect it. Got about 5 estimates.
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*Contact business to see additional licenses.
Service Categories
Roofing,
Solar Panels,
Skylights,
Roof Cleaning,
Gutters
FAQ
On Top Roofing LLC is currently rated 4.7 overall out of 5.
Sunday: 7:30 PM - 7:30 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:30 PM - 7:30 PM
On Top Roofing LLC accepts the following forms of payment: Check,Financing Available
Yes, On Top Roofing LLC offers free project estimates.
Yes, On Top Roofing LLC offers eco-friendly accreditations.
No, On Top Roofing LLC does not offer a senior discount.
Yes, On Top Roofing LLC offers emergency services.
Yes, On Top Roofing LLC offers warranties.
On Top Roofing LLC offers the following services: New construction, roofing, leak repair, shakes, wood shingles, coating & carpentry repair.