A & E APPLIANCE INC

It has gone nowhere. When I call the number 9 out of 10 times, I get disconnected. Every service visit has resulted in not fixing my appliance and a new appointment in the future, not tomorrow or the next day....the FUTURE. as in at least two weeks apart. That means I have had NO WORKING appliance for over a month. The warranty is supposed to replace your appliance if you have 4 service calls in one year....OH BUT, they get to determine whether those calls were really service calls. So it doesn't count if the technician comes and determines he needs to order a part. Then it doesn't count if he comes, puts in the part and 24 hour alter the appliance is still not working....oh noooooo this is one big, long service call. You are still on one strike here. So I have had these people out there at least 7 times, that I know of, because this house gets rented sometimes, in this year, the appliance is still not working, and I do not qualify for a replacement under their lemon policy...ha, that is a good name for it. IT IS A LEMON. AND IT IS A POLICY. It is meaningless...a waste of money and do not even mention the time you have to put in waiting for these people and tracking them down on the phone, getting disconnected over and over again. It is a minimum of two weeks between appointments. Although once I called on a Saturday because I was determined to make them come sooner and they sent a guy that afternoon. So, it is not true that they have nothing available until two weeks, things come available, but you need to be on the phone calling and calling every day until they get sick of you, or some one takes notice of your pain and has mercy on you. There have been people who answer the phone at A & E whose job is to say no to your every request. Just call back, several times, and eventually you may get a human. Oh yea, and writing doesn't get you much either. Some guy offered me a 30 dollar gift card to sears. I told him to keep it. There is no more Sears here, wonder why?

home

Cannot recommend A & E Appliance, INC. I called for home service repair on our Whirlpool refrigerator water filter housing and hose line. The refrigerator is 12 years old and the refrigerator plastic water line inside the refrigerator behind the crisper had turned brown. I replaced the water line and less than two weeks ago and the line had turned brown again. Chris the repairman said I had used the wrong tubing and left. I was only charged for labor ? what labor, he did not know what to do? He called back to the office and they coached him. A water filter had broken and when I changed it out and charcoal had gotten in the line. I called over six times in two months to set up a follow-up appointment and would be told ?someone? or ?his supervisor? would call me back, at one point I spoke to Chris directly and he said he would call me back to set up a follow up appointment. That never happened. I have since went to the appliance store he recommended for the parts I needed and replaced the waterline with the correct parts. His lack of experience and the entire staff?s lack of customer service do not warrant patronage.