A & E APPLIANCE INC

It has gone nowhere. When I call the number 9 out of 10 times, I get disconnected. Every service visit has resulted in not fixing my appliance and a new appointment in the future, not tomorrow or the next day....the FUTURE. as in at least two weeks apart. That means I have had NO WORKING appliance for over a month. The warranty is supposed to replace your appliance if you have 4 service calls in one year....OH BUT, they get to determine whether those calls were really service calls. So it doesn't count if the technician comes and determines he needs to order a part. Then it doesn't count if he comes, puts in the part and 24 hour alter the appliance is still not working....oh noooooo this is one big, long service call. You are still on one strike here. So I have had these people out there at least 7 times, that I know of, because this house gets rented sometimes, in this year, the appliance is still not working, and I do not qualify for a replacement under their lemon policy...ha, that is a good name for it. IT IS A LEMON. AND IT IS A POLICY. It is meaningless...a waste of money and do not even mention the time you have to put in waiting for these people and tracking them down on the phone, getting disconnected over and over again. It is a minimum of two weeks between appointments. Although once I called on a Saturday because I was determined to make them come sooner and they sent a guy that afternoon. So, it is not true that they have nothing available until two weeks, things come available, but you need to be on the phone calling and calling every day until they get sick of you, or some one takes notice of your pain and has mercy on you. There have been people who answer the phone at A & E whose job is to say no to
your every request. Just call back, several times, and eventually you may get a human. Oh yea, and writing doesn't get you much either. Some guy offered me a 30 dollar gift card to sears. I told him to keep it. There is no more Sears here, wonder why?