About us
Business highlights
27 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
4.04 Reviews
Showing 1-4 of 4 reviews
Casandra F.
10/2023
solar panels
+ -1 moreWORST customer service I've EVER experienced. I called to schedule the removal and reinstall of my panels in the same phone call because I knew exactly when my roof was to be replaced and completed. They "scheduled" me for both. When time came for the reinstall, no one showed up. I called and my case manager said that whoever took my call the first time didn't have the authority to schedule the reinstall and so it never got scheduled. The earliest they could reschedule me was 1 month out because "they do not have enough employees to handle the volume of work they are scheduling."Trying to get ahold of the case manager (the ONLY Hawaii contact) was a nightmare. Her phone goes straight to voicemail and it takes a few days for her to get back to you. I assume because SHE DOESN'T WORK HAWAII BUSINESS HOURS AND IS GONE BY 2 PM. After a week of playing phone tag, I insisted on speaking to a manager. She said they would listen to our recorded calls and get back to me in 3-5 business days. Nothing. At 6 business days, I started calling again and heard nothing from her for a week. At 11 business days I was told the manager was having phone issues. This lasted another week. 3 weeks of being ignored so far. Phone issues for 2 weeks? Really?
Description of Work: Remove and reinstall solar panels after roof replacement
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| professionalism | |
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$3,400
Ronnie L.
09/2015
solar panels
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$19,000
Ronnie L.
10/2014
solar panels
+ -1 moreunknown
Description of Work: I signed a contract with SUNRUN to prepay for solar panel provided electric energy for 20 years from the date Hawaiian Electric (HECO) approves the connection to their grid. We are still in the process of designing my solar array for the roof and getting all the proper permits and approvals which could take 6 months to 1 year depending on HECO approval. I paid $500 deposit with the remainder due at HECO connection approval. All contacts with all SUNRUN employees have been very professional and timely thus far.
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| quality | |
| professionalism | |
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Yes, I recommend this pro
$20,000
Susan S.
07/2014
solar panels
+ -1 moreShowed up on time. Places panels so they don't show. Cleaned up after themselves. Electric bill went from $500/mo to $17/mo
Description of Work: I leased my photo olio system from Sunrun and I am very pleased with it. They were very responsive and answered all my question in a timely manner. About 1.5 year later I noticed a spot on my wall. Called them and they sent someone out the same day. Wasn't dolor panel but my air condioner. Would highly recommend them.
| Rating Category | Rating out of 5 |
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| quality | |
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Yes, I recommend this pro
$25,000
Contact information
1019 Lauia St Ste 7, Kapolei, HI 96707
http://www.sunrun.com/solar-by-state/hi/Licensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Solar Panels
FAQ
Sunrun is currently rated 4 overall out of 5.
Sunrun accepts the following forms of payment: Check,Financing Available
Yes, Sunrun offers free project estimates.
Yes, Sunrun offers eco-friendly accreditations.
No, Sunrun does not offer a senior discount.
No, Sunrun does not offer emergency services.
Yes, Sunrun offers warranties.
Sunrun offers the following services: Solar electric system design & installation for homes & businesses.
Solar heating. Off the grid solar. Batter back up. Pool solar.
Contact information
1019 Lauia St Ste 7, Kapolei, HI 96707
http://www.sunrun.com/solar-by-state/hi/