Sepideh, Inc. DBA Rutan Refrigeration

"We never met Ms. Carren S. We met with Mr [Consumer Name Removed], who introduced himself as the general contractor for the job. He provided an AC kit that he had purchased for us to install. We did the installation, and the system was cooling. We did the standard checks, and there were no leaks. We have documentation and pictures of the measurements performed. After we had left, the customer performed some work on one of the air handlers to make it flush against the wall. We received an urgent call on Monday, 09/30, threatening to sue us if we did not show up that day. We were able to get a tech there the next day. However, due to the circumstances, the customer indicated that the work needs to be done right away because it's a new Airbnb, and renters will show up on Friday. Issues could have been with the AC itself, which we did not provide, or the customer activity after we had checked everything. It was beyond the scope of the original completed work. We were booked and could not do all the work immediately. We can sign off on the installation we did."

"Hi Sophie, Thank you for sharing your experience with us! We're happy to hear that Justin did an excellent job cleaning your AC unit. Our top priority is making sure our customers are satisfied and comfortable. We're thrilled that Justin's meticulous work has left your unit incredibly clean, and you're now able to breathe easily without sinus congestion when running your AC. We appreciate your kind words and a 5-star rating, and your feedback motivates us to continue delivering exceptional service. Thank you for choosing us for your air conditioning repair and maintenance needs. If you have any questions or need help in the future, please don't hesitate to contact us. We're always here to help and provide you with excellent customer service. Warm regards, Rutan Air Customer Relations Team"