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Sears Stores - Windward Mall

Appliance Repair, Auto Service, Appliance Sales and Installation,

About us

Store number - 0001738.

Services we offer

Appliance store.

Reviews

4.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.5
responsiveness
4.5
punctuality
4.3
Showing 1-8 of 8 reviews

Gerald C.
12/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: The reason why I give Sears a C, even though they're so reputable, I gave them information on why the dryer wasn't working so he should have put the part in his truck before he came but he didn't so I had to wait all day almost 6 hours for him to come back to finish the job. So instead of the job being finished by 10 a.m. it didn't get done till 7 p.m. all because he didn't read the customers comments on the work order. So I believe if he did his due diligence properly it would of went a lot smoother for me and I wouldn't have wasted all day waiting for them to come back.
Rating CategoryRating out of 5
Yes, I recommend this pro

Collin M.
04/2015
5.0
appliance repair, auto repair
  + 0 more
unknown
Description of Work: Replaced bad washer lid switch. No problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gil L.
10/2014
4.0
appliance repair
  + -1 more
Good response from clerks, when we found one. Do shop at Sears. We need to keep them here.
Description of Work: Just searched for TVs

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro

Joy N.
02/2014
4.0
appliance repair
  + -1 more
All went well. It was a simple replacement.
Description of Work: Replaced a vent cover on the microwave

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$426

Roland C.
09/2013
5.0
auto repair
  + -1 more
Derek Katada is who we always ask for when we go to Sears Windward Mall. He helps us get the best price for our tires and we always buy the best, longest mileage tires they have on sale. Derek knows our cars very well and always recommends the best (and not necessarily the most expensive) tires for our vehicles. He know how we use the cars and what we want in a tire product. He schedules us promptly and lets us know when there is an opening appointment that suits our schedule and always alerts us when there's a sale to save us money. Derek's been there quite awhile and he knows his business. He accesses our records immediately and knows what we need and how we want the job done. The best!
Description of Work: FLAT TIRE REPAIR

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie C.
07/2012
5.0
appliance repair, appliance sales
  + 0 more
I believe in maintenance of things. My refrigerator is really old, but Sears things take a long time to die. If something goes wrong, they come right out and fix it. They are very professional.
Description of Work: Sears called me up last year and said that they were offering free service to come out and check all the things and see what condition they're in. I have a television, refrigerator, vacuum and convection/microwave oven. They come out and check it. I thought it was a very good thing. It was free. Every year, they'll come out and check all the things you bought from them. I am calling them next week to come again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Mike N.
02/2012
3.0
appliance repair
  + -1 more
I didn't repair anything because the parts are too expensive. They came out and gave an estimate but I decided not to repair it. They asked $600 to repair the refrigerator. The service was pretty disappointing. With regards to punctuality they were on time. I do not remember if they were professional. If I have a sears equipment, I will have to use them again.
Description of Work: I used SEARS to purchase a refrigerator.

Rating CategoryRating out of 5
professionalism
3.0
punctuality
3.0

Yes, I recommend this pro

Erlinda L.
02/2012
5.0
garage doors
  + -1 more
The service was good. He installed it within 30 minutes.
Description of Work: They sent someone to install my new garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

    Contact information

    46-056 Kamehameha Hwy, Kaneohe, HI 96744

    sears.com

    Service hours

    Sunday:
    10:00 AM - 5:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Auto Service,
    Appliance Sales and Installation,
    Garage Doors

    FAQ

    Sears Stores - Windward Mall is currently rated 4.3 overall out of 5.

    Sunday: 10:00 AM - 5:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 9:00 PM

    No, Sears Stores - Windward Mall does not offer free project estimates.
    No, Sears Stores - Windward Mall does not offer eco-friendly accreditations.
    No, Sears Stores - Windward Mall does not offer a senior discount.
    No, Sears Stores - Windward Mall does not offer emergency services.
    No, Sears Stores - Windward Mall does not offer warranties.
    Sears Stores - Windward Mall offers the following services: Appliance store.

    Contact information

    46-056 Kamehameha Hwy, Kaneohe, HI 96744

    sears.com

    Service hours

    Sunday:
    10:00 AM - 5:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM