They are the biggest sub-zero, wolf store here on the big island. I cannot rate their service for a purchase order but only on their customer service. They are too busy to give a call back. They will not provide answers upfront but want you to respond by email. That already puts a distant feeling toward to customer. Sometimes too much professionalism puts a barrier between the seller and the buyer, I just was not comfortable and did not feel important to them. Some customer questions can be and should be answered readily.
Description of Work: Chose not to use their service.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
1.0
Response from HAKODA'S BUILDERS APPLIANCE
Every customer is important to us and we welcome your questions. For long, detailed responses, we like to provide written quotes by email, instead of verbally, because of many reasons. With so many customers to keep track of, bringing up a quote in our system lets our sales associate or anyone on our staff continue to work with you on your buying process, rather than starting all over again and saving you time. More importantly, we spend the time to make sure our quotes are accurate, providing you with all the necessary specs, giving you the best pricing, and letting you know of all existing mfg. rebates. This cannot be rushed verbally in a few minutes. We do our best to provide the best shopping experience for you from your initial visit to the actual delivery and installation in a timely manner. Please keep in mind that we service only areas in West Hawaii, and not in East Hawaii. We do hope this clears up any misunderstanding.
Jackie F.
01/2013
5.0
appliance sales, appliance repair
 + 0 more
Again excellent - it was important to describe the issue - they arrived with a few parts it could be. It was a switch and they replaced it and my washer was running by 10:30 am.
Description of Work: Excellent - I called at approx. 9:30AM - they came right away and it was fixed.
Rating Category
Rating out of 5
Yes, I recommend this pro
$140
Response from HAKODA'S BUILDERS APPLIANCE
Thank you for your positive feedback. We strive to bring total satisfaction to our customers in a timely manner.
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
HAKODA'S BUILDERS APPLIANCE is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
HAKODA'S BUILDERS APPLIANCE accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, HAKODA'S BUILDERS APPLIANCE does not offer free project estimates.