I get a bill for $364 and he demand immediate payment. Bill says he replaced both sink drain rings and drain piping. I replaced one side less than 2 years ago. But I can live with him being cautious. I can't abide a service professional that charges you for a job where he gets to win the lottery.As a non-professional I have done such work in less than an hour, I will say it took him less than 2 easily. That means he charged me about $170 per hour. Buyer beware, Mr. Bears is happy to take advantage of you.
Description of Work: Provider was contacted by my tenant for leak at a sink. He call me and say the drain ring is broken, he can fix it for $110/hour, for less than about $350. He may find other parts that need replacement too.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$400
Response from No Ka 'Oi Total Home Care llp
Mr (member name removed), We are SO SORRY you are unhappy. As I have a witness who was privy to our phone conversation I would urge you to not embellish the facts: I called you and explained that you had a leak (for what looked like quite some time) under your sink. You explained that you had just replaced some of the plumbing under the sink a year or less ago. I then explained that the part you put in had failed and the other side had signs of seepage also. I explained that the job would cost $350 plus tax and got your authorization to proceed. The part you installed had leaked for so long it was rusted and had to be cut (with a sawzall) out, and the other was difficult as well. I installed quality parts and put a 2 year 100% parts and labor warranty on the work. I came to Makawao at night to get the job done at no extra charge. I expected payment upon completion of the tasks you hired me to do. As you have yet to go up and see the work I did I hardly think it is fair to rank my quality of work. I did the job the evening you authorized the work to be done and I left the area cleaner than when I arrived. I did EXACTLY what I said I would do for the price I said I would do it for. Again We strive for a 100% satisfaction rate and are sorry you are unhappy. Buyers remorse is NO reason to slander a family business !!!
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Service Categories
Plumbing,
Drain Cleaning,
Drain Pipe Installation,
Home and Garage Organization,
House Cleaning
FAQ
No Ka 'Oi Total Home Care llp is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 5:00 PM
No Ka 'Oi Total Home Care llp accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, No Ka 'Oi Total Home Care llp offers free project estimates.
No, No Ka 'Oi Total Home Care llp does not offer eco-friendly accreditations.
No, No Ka 'Oi Total Home Care llp does not offer a senior discount.
Yes, No Ka 'Oi Total Home Care llp offers emergency services.
No, No Ka 'Oi Total Home Care llp does not offer warranties.
No Ka 'Oi Total Home Care llp offers the following services: plumbing, cleaning, condo, vacation rental and house cleaning and repair