INTER-ISLAND SOFTWARE

.I was disappointed in the quality of service and professionalism from Inter-Island Software. I took my computer in for a quote for virus removal, and was never called with the quote. I called 3 times to ask how much it would cost to fix. The service technician never knew. He proceeded to fix the computer before asking me, or providing the quote I requested. He told me that he was not able to provide a quote because he had to fix the computer before he would know how much it was going to cost. They also didn't call me when the computer was ready to be picked up, I called there - again. When I complained, they offered me a discount, but none was given when my husband picked up the computer. He asked about the price reduction and was told that repairman wasn't around. I'm not sure why he would need to be...In any case, this was my second unsatisfactory experience with Inter-Island Software. The first time I took my computer in (a different one), they charged me $50 to tell me they couldn't fix it :( My bad for going back.