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Cooling Hawaii

Heating and Air Conditioning, General Remodeling

About us

Castaway Construction& Restoration LLC (CC&R) is a growing organization with a determined work ethic and an ambition to be recognized as one of the top performing contractors in the State of Hawaii. Established in 2009 by President and Owner Loren R. Osborn, CC&R’s work to date has been stamped by quality performance on the jobsite and superior finished product with no hidden costs and on time project completion. Acting as both general and subcontractor, CC&R has built up an impressive resume of successful projects of all varieties, including ground up residential, design-build restoration, commercial tenant improvements and public works contracting.

Business highlights

16 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential and Commercial Construction, High End Retail, Restoration Services, Renovations, General Residential Home Remodeling, HVAC Service and Installation, Furnace and A/C Tune-ups/Repairs/Maintenance, New Installation

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
13%
2
0%
1
0%


Rating CategoryRating out of 5
Showing 1-8 of 8 reviews

Avi Tuschman
11/2023
5.0
Google Review
Recommend and value Cooling Hawaii. They're the best we've worked with here.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cooling Hawaii
Aloha Avi, Thank you for the 5-star review! It's our job to provide the best service at all times and we are happy our comfort team came through for you ;) Please reach out if you ever have troubles! Mahalo, - Your friends at Cooling Hawaii

Gerrit Rohner
11/2023
5.0
Google Review
Very friendly and professional. Easy to work with
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cooling Hawaii
Aloha Gerrit, Thank you for the 5-star review! We are pleased to hear that the job was completed with ease and professionalism. We hope to always be your reliable comfort crew :) Mahalo, -Your friends at Cooling Hawaii

Amy O
11/2023
5.0
Google Review
Highly recommend Cooling Hawaii for al your cooling needs. Fantastic company. Always utmost professionalism. Daniel is an exemplary technician. Mahalo!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cooling Hawaii
Aloha Amy, Thank you for your 5-star review! We try to embody being professional and providing quality with every need. We are happy to hear that our comfort crew was able to assist :) Mahalo, -Your friends at Cooling Hawaii

Nova Halavins
11/2023
3.0
Google Review
I’ve changed my review score from 1 to 3 after Cooling Hawaii sent one of their chief technicians to my property who immediately resolved the issue. It would be 5, if it they didn’t make me boil for months in my new house with new ACs that didn’t work. My initial review dated 1.5 years ago was: —— I paid them $30,000+ for installing several ACs at my home. It’s been almost a year and they still haven’t completed the job! If they owe you a job, prepare: 1. They will never pick up your calls. 2. They rarely reply to anything. 3. They can send a guy to you, but he won’t fix anything. And then they will just postpone the solution to the next week. And then to the next week, and so on! Their business works like that: - They take the advance payments from you and promise you a warranty - They put ACs - If those ACs start leaking or blowing hot air, they abandon you and focus on getting money from the new clients. Forget about the warranty and client service. “We can’t make everyone happy” - that’s what their technician said when I asked him why our AC is still not working in almost a year after we paid for it!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cooling Hawaii
Aloha Mr. Halavins, We are very sorry to hear about this. Outstanding customer service and quality workmanship are our top priorities, so what you described above sounds extremely out of the ordinary for us. We take your feedback very seriously, and we are making every effort to get our lead technicians to your property to fix the AC units. The people your team initially contacted last year no longer work for Cooling Hawaii. Please use our 808-727-2777 phone number and info@coolinghawaii.com e-mail address. You may also text our service cell phone at 808-740-4242. We are looking through our files and correspondence with fresh eyes, and our records show that we never got to do our own Startup yet. We needed to schedule with your concierge/assistant to go back to do the Startup after we put the equipment in. When the GC called last month saying he had a punch list he was trying to close out, our employee went that same day to check it out, and he discovered that the units were already turned on, lineset was removed, and the equipment was lifted. If the systems were turned on before we went in and did our own Startup, there could potentially be several issues that can occur. Don’t worry, though. We are working diligently to make things right. We recently issued a refund to you for the controllers, and our team of professionals will be back onsite to fix or complete any open items. Please feel free to call us any time. Mahalo, Cooling Hawaii Management

David Seo
11/2023
5.0
Google Review
Good job
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cooling Hawaii
Aloha David, Thank you for the 5-star review! Please reach out if you every need our comfort team again :) Mahalo, -Your friends at Cooling Hawaii

David M.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent. They were on time and very efficient.
Description of Work: They installed A/C unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jude A.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent. I've been managing properties for 32 years and their team were top notched, showed up when they said they would, very detailed, and they follow up on every project.
Description of Work: They installed the new 3 zone split type A/C units.
Rating CategoryRating out of 5
Yes, I recommend this pro
$12,100

Mark E.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
It went pretty fast. All the workers seem to know what they were doing. They made sure I was completely satisfied before they left.
Description of Work: They installed my AC unit, Deck and Vents.
Rating CategoryRating out of 5
Yes, I recommend this pro
$15,000

    Contact information

    Located In, Kahului, HI 96732


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Licensed*

    Trade License Number
    CT-30435
    Trade License Locale
    HI
    Trade License Authority
    Hawaii Department of Commerce and Consumer Affairs' Contractor License Board
    Trade License Expiration
    09/30/2024
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    General Remodeling

    FAQ

    Cooling Hawaii is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Cooling Hawaii accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Cooling Hawaii offers free project estimates.
    No, Cooling Hawaii does not offer eco-friendly accreditations.
    No, Cooling Hawaii does not offer a senior discount.
    Yes, Cooling Hawaii offers emergency services.
    Yes, Cooling Hawaii offers warranties.
    Cooling Hawaii offers the following services: Residential and Commercial Construction, High End Retail, Restoration Services, Renovations, General Residential Home Remodeling, HVAC Service and Installation, Furnace and A/C Tune-ups/Repairs/Maintenance, New Installation
    Ask for Details

    Contact information

    Located In, Kahului, HI 96732


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed