CERAMIC TILE PLUS

O.k. I wanted large (12x14) blue-green tiles for shower remodel. Store did not carry this size and were not able to order them either. Only had the small size. I ended up with ceramic tile.

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went with another installer.

My husband and I chose a 18 inch travertine tile after obtaining several samples from the store. We chose a chocolate tuscany stone which had very little filler in the example. We ordered about 1600 square feet of travertine as we were told that all should be ordered together to assure that we receive travertine from the same area of the quarry. We were told we would have to pay for the shipping and for delivery to the door. The shipping and delivery costs were approximated for us well under what was the actual price. Shipping costs were about $1500. Delivery cost to our home was $400 and was delivered to our driveway in large crates as they were not able to move into my garage with the forklift. My husband had to move every piece of travertine tile into the garage. We were able to check through some of the tiles but not each of them to tell the quality when we received them as there were hundreds and they were stuck face to face. The installation took place while we were out of town as the demolition of the old travertine was quite extensive. When we returned we found that the installers had about 85% of the travertine installed and we were told that about 50% of the tiles were of lesser quality, meaning that they were with many holes and filler. The installers stated that many of the tiles broke when attempting to cut them. I brought four examples of the travertine to the store which included both good quality and poorer quality travertine and explained that I was unhappy with the large amount of filler and that some tiles were very dark and some very light. I explained that I did not know why we were told that we needed to buy entire quantity at the same time when what we received was clearly very different from each other with large color and pattern variations. I was at first greeted by a young salesperson with "well it is a natural stone...". The manager however appeared more helpful, taking pictures of the examples that I brought and stating that he would send them to the company the travertine originated and ask for additional tiles. I was told that they couldn't do too much because most of the travertine had already been installed. It took several calls to the store by my husband who was told that the manager was busy and when explained the situation to the girl on the phone, my husband was told well with this kind of stone that we would have to buy twice the amount that was needed to ensure we would get enough good quality travertine. The manager did call back and was very pleasant, explaining that he was able to speak with the original company and could get us about 50 tiles with the next shipment. The manager at one point even mentioned to my husband that the according to the contact where the travertine was manufactured, we received the wrong tiles. However, we were only given the 50 tiles and about half of them were full of filler. We have yet to have an installer replace the bad tiles with the new. We did purchase a prefab granite piece and did not have any problems and the price was reasonable. I would recommend if anyone does buy real stone that they are carefully examined prior to installation.

Once we determined pricing which changed because of a misunderstanding, it went smoothly. I like their cabinets and countertop.

They offered me a free stainless steel sink upon purchase. Within 6 months the sink starting rusting. They blamed me for the rust(even though the house was closed up for 4-1/2 months after it was installed) and would never admit the sink could be sub-standard. I have had many other people look at it and tell me "it's a cheap sink". There solution to the rusty sink was to "clean" it. I don't know how I made it through life, because I obviously don't even know how to clean a sink. Then, the counter edge I chose in the showroom, the day I gave them 75% deposit, was a square edge, they cut a bullnose and once again no responsibility. From there it has gotten really ugly, ending with them calling me a liar and crazy, because I wanted a copy of the paperwork they had on file in regard to my purchase. After saying yes to me twice, now they say NO, they will not give me the paperwork. Makes you wonder what is in that paperwork they do not want me to see. Very bad company. The people that own the company are very nasty and they will never admit to doing anything wrong. From what they tell me, they have NEVER made a mistake. But when you talk to local people they tell a much different story, similar to mine. I didn't mention all of the drywall damage they did to my master bedroom trying to get the granite in my master shower. It wasn't a battle worth fighting. I highly recommend that you not use this company.

What a great experience. Walked into the store not knowing what we were doing and they made it all come together. Cabinets are beautiful and their time frame was awesome. Helped us design just what we wanted for our kitchen and I got cabinets where I wanted them. (Got to Love Eddie). Leslie helped us choose our Granite and then spent hours giving us suggestions for the backsplash. (there are endless choices in this store for any kind of tile you could ever want. ) Installers were on time and knew their job well. Now we have the kitchen of our dreams and we have this crew to thank.

Absolutely perfect. Our Granite Countertops are beautiful! Our cabinets are amazing. We received a number of bids and the ones from Ceramic Tile Plus were most competitive. The design staff were very helpful and took good care of us. The installation was on schedule and on budget. We are so happy we chose to work with Ceramic Tile Plus and Exclusively Yours! Much Mahalo to them!