Royal Hawaiian Movers

Sales contact was great; informative, professional, and personable. Follow up was difficult, unclear on when/window we would be contacted regarding delivery time (did not get call till after 5 pm day prior to pick-up). Packer was great however we waited about 2 hours for truck to show to pick-up and the drivers were un-professional making me nervous about how they would handle my property. Once again follow up was difficult as it was unclear as to who to contact to make payment. When I called main number they didn't know what I was talking about. They were the priciest out of all we got quotes from however they were able to accommodate a quicker schedule date.

Star International Movers, the moving company in VIrginia did an outstanding job. I would highly recommend them to others. However the Royal Hawaiian Movers in Honolulu was very negligent in notifying me on the status of the shipment and I had to make several inquiries as to where the shipment was located. After claiming they did not receive all the shipment documents from Star, when they finally located the shipment it was already in Honolulu, with only three days left before they would charge me for storage. Therefore, I had to take delivery in spite of the fact that I would be leaving on the day of the delivery. Fortunately, my wife was staying in Hawaii, and received the shipment. However, on the morning of the delivery, 3 movers showed up at around 0800 hours as promised, but the 12 wheeler container truck did not accompany them. I was informed it would arrive soon. However, we waited until 1200 hours when it finally was located and the Matson Shipping Company driver delivered the container. I had to catch a 1430 hour flight so I left, and according to my wife, the three movers worked hard, but made very slow progress. Therefore, she had to call the company and urged them to send more help, which they finally did after about 1500 hours and finally were able off loaded all of my household goods by 1730 hours. We have made countless moves, since I was with the Foreign Service, but this is the most disorganized move I have ever experienced.

Excellent job on both ends and constant updates via email and phone while the furniture was in transit.

They moved our stuff. They broke a bunch of stuff and their insurance didn't cover everything. They didn't label everything.. The salesman was very responsive but the people getting back to us as far as the claim weren't so good.

Very well! Royal Hawaiian Movers, along with DeWitt Move Worldwide, did a wonderful job moving us from Atlanta to the Big Island of Hawaii. They were very kind and knowledgeable to work with, and went out of their way to help us when we had some offbeat requests. They were always very responsive and provided excellent customer service. The packers and unpackers were good at their jobs and took care with our belongings. Everyone was super nice to work with, we could not have been happier with the customer service, as well as with their responsiveness and excellent work. We recommend them without hesitation.

Three very pleasant young men showed up. They laid down red tracks/rugs to keep the house clean then efficiently moved our boxes and furniture inside. They went over and above what I was expecting by giving us our three 6' high x 8' deep wooden crates that housed our items, notifying us that they actually belonged to us if we wanted them. We jumped at the opportunity for the extra storage. They arranged them where we asked so that they created a privacy wall of sorts and we have since painted them and had them roofed and secured for storage. We hope that they come by to play instruments with us some time, as discussed. :)

The move went very well. Goods were delivered and unpacked in a timely manner. Just a few broken items but it's difficult to move and have every single thing make it in perfect condition. There are a lot of bad moving companies out there. This is a good one. They may cost more but they are the real deal.

It went great once I was notified that my property had arrived from the mainland. I was led to believe (from their email) that the boat would arrive on the 18th from the mainland and that they would be able to deliver within a couple of day. However, They weren't able to schedule it until the 31st, but everyone at Royal Hawaiian was very sincere, kind and upbeat. The three gentlemen that delivered the crate unloaded it in record time and were very careful with all of my boxes. They always addressed me as sir and were very polite in asking where and which room(s) I would like certain boxes put. Royal Hawaiian Movers is a class act all the way and I will never use anyone else! Curt Conant

I went with Royal Hawaiin because of their positive online reviews. HOWEVER once they had packed up all my things onto a 20 foot (read: small) container for my move from WA state to HI, I was informed that the cost was $6000 over their original quote of $10,000, for which they were completely and totally non-apologetic. So. Ripped. Off.

I booked them through Royal Hawaiian Movers. When it got here a local company took it from the cargo to our house. I think they did a pretty good job. The best part is all my stuff got here. The worst part was they just threw stuff in a box. One thing did get scratched. They could have been more careful. They were pretty expensive.

Everything went very well with them. The hardest part was that we had a 21 day close for the new house which is fast and we had to wait for over a week to get the person who comes to the house to give an appraisal before we could get on their schedule. So if you plan to use them I suggest allowing plenty of time for the process. Once we got our move date I actually had to change it due to a work conflict...they were very helpful with changing the date...they even called me and offered me an earlier date if I wanted it. Kahea was very helpful and had great follow up. On move day they were on time and fast. The only minor issue was they didnt protect the feet of our sofa when they wrapped it....as they put the sofa in the truck on its side and pushed it in the wooden feet got all scraped up and it is very noticeable...it looks like a dog chewed the feet. They should have been more careful about wrapping the feet of the sofa also. That was the only damage which isnt tragic at all....some wood putty should fix the scratches. We had our boxes color coded as to which room they went into....colored post it notes were taped to the boxes......then we taped signs on each door to show which color should go into that room......they were very good about putting the boxes in the correct room. The entire experience went really welll and I would highly recommend them.

Royal Hawaiian were professional, considerate, knowledgeable, efficient and friendly throughout. Their packing was professional, their record keeping reliable and the whole process took far shorter than I thought. In spite of several transfers, and a longshoreman strike, everything arrived in perfect condition. Royal HI shipping agents cleaned up after themselves. efinitely recommend this company

They broke one dish and lost one piece of plywood that probably looked like one of theirs. Everything else went well.

On both occasions everything was "no ka oi." Filled with professional qualities and aloha spirit, we selected them the second time to move our goods and our car. As we were dealing with a family medical emergency on the mainland,and hurricane iselle had created so much damage, we were very grateful for the services provided both in Olympia, Wa and Pahoa, Hi. Should we be lucky enough to return to the Islands, we will have no hesitation calling Royal Hawaiian first, and recommend them to others. Mahalo nui loa

The moving company I had scheduled to do my move cut out on me at the last minute saying that they had assumed my move would not require as many people and they didn't have the manpower to do the move. They recommended I call Royal Hawaiian because the two movers help each other out at times like that. Royal Hawaiian was very helpful in scheduling a move late in the month so that I didn't have to extend my lease past the end of the month. On the day of the move, they were low on drivers. My move was originally scheduled for a full day, but they told me they would send twice the packers and movers in the afternoon. They said they would only charge me for the same number of packers and movers, however, so I actually saved quite a bit on labor over the original estimate for the move. The move went generally well. There was some minor damage here and there but nothing major. Overall, they were very quick, professional, and easy to get along with.

Contacted Royal Hawaiian Movers, they put us in touch with DeWitt- their mainland contacts. They contracted with a local company, who estimated the weight of our stuff for a move. All of our stuff was gotten out of storage, crated, trucked to LA, shipped to Hawaii, brought to our new house there, put things where we wanted them, and took away all the debis. The men on both ends of the operation were courteous, professional, careful, and very hard working. The move was successful, and we will be using them again. Highly recommended.

This was an antique table, about 90 years old that's been in the family for decades, and we were very happy that everything arrived without damage.

From first contact by phone through to final delivery and follow-up Royal Hawaiian Movers underpromised and overdelivered. John Lindstrom, our Relocation Consultant at Royal Hawaiian Movers, accurately estimated the duration of the pack out in Hawaii, the volume of shipping (one 45 foot container and at least one overflow crate), and pick-up and delivery dates. The team that packed us out in Hawaii, Rueben's team, work tirelessly every day of the three day pack and one day of containerizing the load. Unfortunately, I have lost the list of names, but one packer on Rueben's team was especially diligent and thorough. The team was professionally dressed, with good personal hygiene and no butt crack showing. in Las Vegas our houselhold goods were delivered by Ace World Wide Moving and Storage and Atlas. Atlas delivered the 45 foot container. In extreme heat and sun Ron's team of Mario, Terrell, Robert, Pako, Mike and Jerard quickly unloaded the container, positioned furniture and boxes as we requested, and cleaned up any debris. They were again professionally dressed with good personal hygiene and no butt crack showing. Ace World Wide delivered the crate and tri-wall box. Quick, efficient and professional. Also, in addition to numerous contacts with Royal Hawaiian Movers customer service before, during and after the pack and ship in Hawaii we received similar thorough customer service follow-up from Atlas and Ace in Las Vegas. What everyone wants to know is, "Damage?" Yes, but extremely, extremely minor. No damage to the furniture other than a few rubs that were easily buffed out. No stains to upholstery. Nothing is missing. Nothing was left behind in Hawaii. The damage so far...a crushed bagel slicer, value $2 and a bent metal rung on a clothes valet that was straightened on the spot leaving no evidence of damage. All the china, glassware, collectibles, knick-knacks, and other breakables were packed in dish packs with more than enough packing to protect the items. All the other items were also well packed. Clothes arrived in laydown wardrobes and could be immediately hung in the closet ready to wear. All the unpacking has been like this. For the record, I solicited three estimates from vendors on Angies List. One was never able to respond to provide an estimate and seemed disinterested. They had lots of military moves and really made it seem like they didn't want my business. The other didn't seem as professional as Royal Hawaiian Movers. This other vendor provided only an estimate in the body of an e-mail with little detail. They never identified the estimated volume, shipping containers, various pricing schemes, etc. They also never took the opportunity I offered to look at items we had in storage. They just asked for my estimate of the vollume. Finally, they were $5000 more expensive than Royal Hawaiian Movers. Overall, considering it was a move across the Pacific Ocean after all, a good experience.

The guys from Royal Hawaiian movers on Maui were fantastic! Very friendly and professional, good communication. Alex and Tara from California did a great job of coordinating the moves (We shipped cars separately from belongings), they answered questions along the way and were very helpful. Action Movers on the Minnesota side were good. My advice however would be to make sure you know exactly what you are shipping. I feel we were locked in to the estimate that the surveyor did. The weight was exactly as projected even though we got rid of A LOT of stuff after we saw the price on the estimate. If I had known that getting rid of all our dishes, pots and pans, baking dishes, bed, etc, etc wasn't going to make a difference, I would have just brought it all along and paid the 110% price. It was still the same price as shipping via two pods and they crated the fragile stuff and did the moving, so it was worth it. It was a good experience overall. I will also say that I found sandy footprints in three spots in my car that weren't there before the car was shipped and the radio was BLARING on a local Hawaiian station. Horizon was the shipping company for the cars. Again, Tara was very helpful in listening to my concerns.

The guys were pleasant and professional. Watching them secure everything was truly watching people who knew their business. The final cost was about $1,000 less than the estimate due to our decisions to clear out more stuff before the move. We are moving to the Mainland.

They were very good from first contact. Estimator was very accurate so their first estimate and actual cost were nearly identical. Nothing broke during transit

I recommend Royal Hawaiian Movers /De Witt Companies. I moved with Royal Hawaiian Movers from Los Angeles to Hawaii and they did an Amazing job. Alex, did an excellent job, was very Informative, diligent and extremeLy helpful. She made our move so much easier. Tara did a great job following up briefed me on everything before they will start doing. They keep me informed and delivered in the time they said. The movers crew worked very hard. I am really impressed with the very Royal Hawaiian Movers/De Witt Companyies dealed with their client. They had been so nice from very first day till the whole move was done. They could not do enough to help us. I am very please with my whole move experience.

Fantastic!! I really didnt have much contact with the movers out here, but the crew in San Diego was on it!! They followed up, and just made everything as easy as possible!

It was great!! I had very little worries and my goods all arrived in great shape!!

Excellent service during the planning and execution phases of our move from Indiana to Hawaii. No complaints whatsoever.