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Pacific Plumbing Inc

Plumbing, Home inspection, Drain Cleaning,

About us

Quality Service You Can Trust 25 Years Experience Courteous Trained & Professional Employees-Low Turnover Honesty & Integrity Fair Pricing-No Surprise Fees We reserve the right to refuse service to anyone.

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Specializing in Residential & Commercial New Construction, Renovations, Troubleshooting, Tub/Shower Replacement, Waste and Water Pipe Replacement, Installations, Repairs, Water Heaters, Disposals, Faucets, Water Saver Toilets, etc.

Services we don't offer

Quality referrals for services not offered.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.86 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
50%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.8
value
3.8
professionalism
4.6
responsiveness
3.8
punctuality
4.2
Showing 1-6 of 6 reviews

Monica M.
05/2023
1.0
plumbing
  + -1 more
Do not use this company, or you will regret it. I actually paid for a conservative estimate for a project last year specifically because I did not want them to lowball me. The architect and electrician are now available, so I emailed to confirm the estimate, and after taking 2 weeks to get back to me, they informed me the cost went up 23% in one year! When asked about it, the owner said he was surprised the initial estimate was so low (even though he was the one who gave the estimate). Then the front office lady said we did not pay for the estimate, even though I have an invoice for it. They are dishonest and unprofessional. I entered $0 for the cost since I am not using them for my project
Description of Work: install utility sink and washer/dryer
Rating CategoryRating out of 5

Response from Pacific Plumbing Inc
We appreciate that you called back and apologized for the way you treated our office manager who reached out to you for two reasons: first, to explain that even though the invoice mentions the estimate, when it came to what was actually charged, we actually only charged you labor for the work we performed (we do not charge for estimates nor did we charge for additional time to come meet your architect); second to hopefully come to understanding and negotiate a mutually agreeable compromise. We appreciated that you asked us 15 months after the estimate was given if the estimate was still good. Costs have increased significantly and we took opportunity to adjust current material costs and labor costs per what we are currently charging. We did not realize that you were expecting us to hold the price from over a year ago. You did ask us in an email to reconsider the price increase but in that email, you had already begun to accuse us of unprofessionalism and "low balling". Because of friendships between some of our team and members of your family, we overlooked the harsh words in the email and reached out with a phone call. That phone call ended with our office manager in tears because she was accused of lying and there was no opportunity to rectify what was more of a resolvable misunderstanding. . . not the dishonesty and unprofessionalism that you are reporting in this review for all to see. We are truly disappointed, not for the lost work (the project was so small in scale) but that we were not able to service you to your satisfaction. We apologize for our part in the misunderstanding. Our office manager is a wonderful person and has integrity and character second to none and our team appreciates the apologies extended on your part.

Nancy F.
07/2015
4.0
home inspection
  + -1 more
unknown
Description of Work: replaced old galvanized, leaking pipe.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$800

Response from Pacific Plumbing Inc
Generous grading for the wrong company--We're not in Carlsbad but call us whenever you're in Honolulu. Aloha :-)

Scott H.
12/2014
5.0
home inspection
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Pacific Plumbing Inc
Many mahalos, Scott!!

Shelly C.
06/2014
5.0
home inspection
  + -1 more
The men were very professional and it totally matches my original tiles. I will only deal with these plumbers as I have total trust in them that they will do a good job, but that they will correct any problems that come up in regard to their service. The work ethic of all Ray's workers is fantastic.
Description of Work: Replaced the tiles on my lanai after having to dig up to find where the galvanized pipe met the copper pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$755

Response from Pacific Plumbing Inc
Thank you [Removed Member Name] !!! You're always a pleasure to work with :-)

Donn T.
06/2011
4.0
plumbing
  + -1 more
Excellent work by head plumber and assistants. I have used them before and have never been disappointed in their work. Sometimes it takes a while for them to respond to my phone call so I would not use them in an emergency. I would give them an excellent overall rating if their prices/rates were a little better. For minor repairs, I use less expensive plumbers now. You would think they would give me a break in their rates since I used them so much.
Description of Work: Leak detection and repair in condo wall, drain pipe install for washer, plumbing contractor for house addition.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$500

Response from Pacific Plumbing Inc
Thank you [Removed Member Name] for your review. We work with all our heart to provide a value point for our clients. We have also added office staff to help us manage our incoming calls. Our philosophy is to maintain our client's plumbing so that emergencies are less a factor. We don't charge travel time. . .yet. . .which is getting more difficult as Honolulu is getting more congested. Feel free to call us anytime for anything.

Donn T.
08/2010
4.0
plumbing
  + -1 more
Excellent work, excellent service. Price (labor and materials) seemed a little high. Suggest buying your own materials and having them just install them. They probably have to mark the supplies/materials up substantially to make money off of them. Materials seemed like they were almost 50% more than the price you could buy them for at Home Depot. Might have them bid by job rather than having them come in and do it on their regular hourly basis. Homeowner of apartment wants to see if a different company might be less expensive next time.
Description of Work: Replaced angle valves, master shower valve cartridge and stops, toilet flapper (that I probably should have done on my own), kitchen faucet (that I supplied from Costco), reconfigured washer standpipe and install new high pressure Floodchek hoses in a rental apartment that I manage.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$1,246

Response from Pacific Plumbing Inc
Hi [Removed Member Name] , Thank you so much for your reviews. You are a valued client of ours that we have serviced for many years. We have added office staff to help us be more responsive. We appreciate the good scores you gave us on "Quality, Punctuality and Professionalism". Those are important core values of our company. Though I shop at Home Depot for much of my own personal lumber and hardware, we no longer purchase plumbing supplies there for a number of reasons. The biggest reason is that Home Depot does not sell plumbing supplies that are represented by local distributors that stand behind the product they sell on a number of levels. The only support Home Depot provides is a return policy. This is typically inadequate for the level of service we extend to our clients. If you provide the materials, we are happy to install it for you. As is true in most industries, typically flat rate hides many costs and is more expensive than time billing. For that reason, we recommend hiring us on a time and material basis. That usually results in the best value as our technicians are all super.

    Contact information

    PO Box 30425, Honolulu, HI 96820


    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Home inspection,
    Drain Cleaning,
    Sewer Cleaning,
    Natural Gas Lines,
    Kitchen and Bath Remodeling,
    Drain Pipe Installation,
    Water Coolers,
    Water Heaters,
    Septic Systems,
    Lawn Irrigation,
    Excavating

    FAQ

    Pacific Plumbing Inc is currently rated 3.8 overall out of 5.
    Pacific Plumbing Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Pacific Plumbing Inc does not offer free project estimates.
    No, Pacific Plumbing Inc does not offer eco-friendly accreditations.
    No, Pacific Plumbing Inc does not offer a senior discount.
    Yes, Pacific Plumbing Inc offers emergency services.
    Yes, Pacific Plumbing Inc offers warranties.
    Pacific Plumbing Inc offers the following services: Specializing in Residential & Commercial New Construction, Renovations, Troubleshooting, Tub/Shower Replacement, Waste and Water Pipe Replacement, Installations, Repairs, Water Heaters, Disposals, Faucets, Water Saver Toilets, etc.
    Quality referrals for services not offered.

    Contact information

    PO Box 30425, Honolulu, HI 96820