Mercury Solar

I worked with a sales guy from Mercury who showed me that a PV system pays for itself in about two years when you include tax credits with the savings of not paying HECO a monthly bill. Our panels got installed about a week ago. The install took two days. The first day the electrician wired up the house for our system. The second day a crew of three guys installed the racking, 10 panels, and the inverters. I appreciated that my sales rep Adam Prokop came over to visit us twice. The numbers are hard to grasp the first time and he ran through the state subsidy, federal subsidy, and carbon credits that make the system affordable. He also worked with our townhouse board to get permission. The only problem I had was that the digital monitoring device, which is supposed to tell you how much $$ or CO2 you're saving didn't work. Adam came out the next day with a new one - which was a wow factor for me. Overall, I'm really happy with the job Mercury did, and I recommend Adam (203)994-0637.

Consultation went well, Reed came over and saw the proposed area for the install and found it adequate. Suggestions on how we could prepare for the install. Gave us the quote and suggestions for our financing. Now the ball is in our court and we must finance.

It went absolutely perfectly from start to finish. I was a bit concerned at first having had several bad experiences with local contractors. Reid Furukawa had all the answers, provided me with references that I called and found well pleased with Mercury's performance. I did contact another service and found them to be more expensive and not being able to answer some basic questions and they has less incentives that reduce the overall cost. One the contract was signed and the first payment made work started almost immediately. An electrician showed up first and found one of my junction boxes not wired to code, replaced the box and rewired all circuits with no additional charge. The panels were installed in two days without incident. The installation team arrived at the designated time and worked diligently throughout the day. They were careful not to damage my gutters and repaired several broken roof tiles that they discovered in the course of the installation . At the end of the second day the system was turned on and shortly after with Reid's persistence HECO came out and changed the meter. Several days ago I received my first bill from HECO for $17.00. Additionally today we received a check for over $2500.00 for "carbon credits" an incentive not offered by anyone else I spoke to. Do the math, the amount I invested in the system if left in the bank earns a paltry one percent or less. Reducing my HECO bill from over $400.00 per month to $17.00 is about a ten percent return on my investment. I'm a happy customer.

My name is Burt Lucas and my family lives in Mililani, Hawaii. I recently had a photovoltaic solar system installed for our home by MERCURY SOLAR Company of Honolulu. I chose MERCURY SOLAR based on the recommendations of several of my co-workers, and because the company has been in business in Hawaii since 1979. We decided to go with a photovoltaic solar system for two basic reasons. First, we wanted to reduce our electric bill immediately. My wife and I are recently retired and with temperatures increasing each year in Central Oahu, we are running our home air conditioning more than ever. On our first month?s electric bill, we saved over $200 even though our PV system was operational for only the last two weeks of the billing period. Secondly, we wanted some protection against rising electric rates in the future. An added benefit of having a PV system will be realized if we decide to sell our home. We had a great experience with all personnel on the MERCURY SOLAR staff. Our primary consultant (Scott) was very knowledgeable and spent a great deal of time educating us on the PV equipment to be installed and how the system would operate. He explained the State and Federal Tax credit procedures, the greenhouse gas/carbon credit rebate, our estimated annual energy savings, and he explained the marketing money opportunities offered by MERCURY SOLAR. The MERCURY SOLAR installation personnel were professional and polite. They reported on site at the scheduled time both days and they completed the job efficiently and expeditiously. They took a lot of pride in their work and cleaned up around our property each day. Every question we had concerning our PV system after installation was complete, including operation of the photovoltaic modules, the microinverters and the system monitoring equipment were answered promptly and clearly by Scott or Adam. Without hesitation, I recommend a MERCURY SOLAR photovoltaic solar system to home owners in Hawaii. /signed/ Burt Lucas

Background: I already have a 16+ year old solar water system so my electricity bill was relatively low (around $175/month). I was debating purchasing a solar PV system, but did not want to make that initial large out of pocket investment. I heard of folks paying upwards of $25-30K per system. I was referred to Mercury Solar by my neighbor. He recently had an installation performed by Mercury Solar and was very happy with the workmanship and price paid for his system. Other neighbors in my neighborhood (3 of them in total) also went with Mercury Solar and with no negative responses, I decided to meet with the same solar consultant (Reid Furukawa) from Mercury. I only knew a little about solar PV and Reid did an excellent job of explaining everything from the type of panels, micro-inverters, Enphase monitoring system, installation, cost, tax credits, and marketing program. The biggest driving factor for me was seeing the federal and state tax credits which cut the price of the system in half. Mercury will also purchase the rights to your carbon credits which they will pay you $79/panel ($1106 additional reduction). The company does have a marketing/sales agreement similar to other solar companies which pays you for referrals and a evaluation of the company and product. I did meet with one other solar company who said they would pay me $1000 for every referral that purchased a solar system from them so I kind of expected something similar. However, no one company that I met with ever gave you money for purchasing the rights to the carbon credits my system would produce. Mercury's referral program does not pay out that much, but is simpler, just refer four names and if they make an appointment, then you get an extra bonus. When I totaled up everything and looked at my net cost (tax credits, carbon credits, referrals, marketing credit) + the savings on my monthly HECO energy bill, I calculated my break even point to be in under 3 years. So after not hearing any complaints from my neighbor, I decided to go with Mercury. I met with Reid on Friday 8/16, got the presentation, signed the agreements and paid the 50% down. Reid said he would be with me through-out the whole process so that was reassuring including pushing to get the HECO Net Meter and closing out the city permits. On Monday, I got a call from Adam who scheduled my install on 9/4. Adam said it would take about 1 or 2 days for the install. Installation: Installers Carl and Julio came pretty close to on-time on installation day which was 9/4. They were very friendly and professional. Lots of tapping on my roof to find the beams, but after a few pilot holes, chalk lines, and measurements, 8 screws total where inserted in my roof along with the rail system. I thought Reid said they would install a special coupling to minimize the potential for any roof leaks, but since my roof has large asphalt sheets (not shingles), the installers drilled and screwed directly into the roof. They sealed around each screw with some type of roofers sealant. Carl and Julio where very accommodating. I worked with them on where best to run the cable (to hide the run along the rain gutter) and placement of the rail system with an option to add four more panels in the future. Warranty on workmanship and all misc. equipment is 10 years so I'm hoping no leaks. Warranty on the PV solar modules is 25 years. They finished the framing, installation of micro inverters, and running of wires on the first day. The electrician (Russell) came right after the installers left and installed 3 electrical boxes and hook up to the main power panel. The second day, the installers came back to install the panels. HECO Net meter. I had an existing digital meter, so I couldn't turn on my system. Reid explained that the meter is not smart enough to keep track of power being fed back into the grid and will actually add any power generated by the PV system to your electric usage. I had to wait for HECO to come out to install a new Net meter as this is not done by Mercury. Since a lot of homes in Hawaii are installing solar, HECO is somewhat backed log on installation of net meters. My co-worker went with another company and waited over four weeks for the installation of his Net meter. I heard similar horror stories on the channel 2 news. One of the reason why I went with Mercury, was that Reid said he helps to facilitate this with HECO and usually can get the meter installed pretty quick. After waiting about two weeks, I was starting to doubt Reid's statement. But on 9/24, my Net meter was installed (little over 2 weeks after installation was completed). I was hoping it would be sooner, but hearing the time that my co-worker waited, I have no complaints. System performance. As of this writing, my system has been running for two days. Yesterday was a rainy/cloudy day and today a little better. I read my meter and so far generated a net credit of 5 kWh. That's pretty good I guess for two days. Overall, I have been happy with the service provided and delivered by Mercury. I'm haven't received my carbon credits and referral credits so will report back when that happens. Reid is also taking care of closing the permit with the City, so I'm hoping he can work his magic on that too so I can claim the tax credit for this year. He said he can and I'm confident he will come through. I have referred Mercury to a few of my co-workers and have no problems referring Mercury (and Reid) to other co-workers, friends and family. I was pleasantly surprised at how quickly the whole process went. HECO just changed their policy requiring homeowners thinking of installing solar to get approval from HECO first. If Mercury didn't install as fast as they did, there would have been a good chance that the project would have been drastically delayed. Overall, a job well done and at a very reasonable price.

We were a referral from friends who do their homeowrk - so without hesitation, we were excited for the opportunity to get it done. Reid was friendly and efficient. He was very informative and ready and able to answer any questions that we had. A plus was that he was always willing to meet us at our convenience, no matter what time. The meeting went well and it was time to book the appointment for the installation. And again, they met our schedules! The day of the installation was finally here and they worked diligently to complete the entire job within the timeframe provided of 3 days and no more! Day 1 - was the installation of the solar water heater panel, meter and piping. Timely and out before 4pm! The only hiccup was that we had no hot water that ran through our pipes after they left...One call to Reid and he headed over from Waimanalo within the hour to see what the problem was and before you know it he was on the phone with the "Boss". With pictures taken and sent, the problem was resolved....thankfully, it had nothing to do with the equipment...only that the hot water valve was not reopended! We were just glad that it was something minor and the problem resolved! Day 2 - Was the installation of the PV panels...up on the roof and done and our meter was already rotating BACKWARDS!!! Day 3 - was the final swap of the new water heater and the finishings for the panel racks...AND DONE!!! The workers were polite and willing to answer any questions that we had too! Reid followed up with us the next day to hook up the monitor for the panels. It was a painless experience! As opposed to hearing stories from some of my friends who have started their installation months ago and being told that they have to add more panels as the cost rises! I am so glad that we went with Mercury Solar! Thank you, Reid! Looking forward to the $17.00 HECO bill!

A representative came to give a quote for solar. He came on short notice and I liked his low-key presentation. He clearly knew what he was talking about and made sense. I like that they offer both solar water heating and PV solutions and even talked about doing an energy audit to minimize that amount of energy used and save more. Their price quoted was very reasonable. The rep was going to follow up with more information after our meeting, but he never did. Also, too many red flags came up on checking this company out. The owner has had past legal trouble for giving customers bad tax advice on how to write off the total cost of solar hot water systems. This company is not listed as an approved Hawaii Energy Participating Contractor for solar hot water installations and so does not qualify for the $1000 Hawaii Energy Efficiency Program rebates. Their website says they are accredited with the BBB, but according to the Hawaii BBB website they are not accredited. There are a lot of glowing reviews on Angie's list for this company, but part of their pitch is that they give discounts or rebates for marketing, including writing positive testimonial letters and online review postings. This makes me question whether the reviews here are really unbiased. I can't comment on the quality of their product or services, because I decided not to use them.

Mercury MO-DYNE worked real hard to get approval from my housing association, Ke`Aina Kai Town-homes Association, Ocean Pointe, the overall association is Ocean Pointe Residential Community Association. Mercury MO-DYNE had to turn-in three (3) different applications because the town-home association was not sure what they wanted in the application. Mercury MO-DYNE had to remind the town-home association that there were laws that protect the homeowner for the instillation of the solar panels. Mercury MO-DYNE (Solar) put in the framing in about three (3) hours, using silicone at every screw and nut. Mercury Solar put the solar panels on the frame the next day in about four (4) hours running the wiring to the fuse box and ground wire for the shut-off switch.

The salesman for Mercury reminded me of a slick car salesman. They didn't seem very reputable. However they sealed their fate with me when they told me that they offered over $1200 as a rebate to any customer that wrote a "Happy Review" on Angie's List. When I learned they were buying positive reviews I realized why this vendor has more positive reviews than any other Solar Company on Angie's List. This was originally why I selected them but I am so glad they told me of their policy before I signed a contact with them. I don't trust a company which has such practices. Perhaps they can install PV systems well, I will never find out because of this questionable practice.

Everything went as planned. Our major concern was to install at the end of year so we didn't have to wait a long time to get our money back from federal and state taxes. The upfront cost wasn't so much once we received our tax returns. The monthly savings was even better. We went from high $200s to $17.00. It was worth it!!!

They did a really nice job, and they are the only one we might have gone with, but based on their advice we are probably not going to do it because the turnover in our area is too tight. I live in a low sun area. Most of the others were in the same area. They were just more honest. They were very responsive. We may do water heater with them again to expand our water heater, so we may end up using them for the water heater not for TV system yet. We still need the use of TV system next summer, but they are probably the best chance right now for the TV too.

Mercury Solar and Reid Furukawa, Thank you! Thank you! Thank you! With an electric bill exceeding $500 a month and propane gas bill at about $300 a month I was wondering if we would be able to afford to live in this house once we retired. Solar seemed like the way to go but who has the time or patience to schedule and sit through numerous presentations to get the best system at the best price. We had just started to research PV systems online when 3 of my husbands co-workers had PV systems installed by Mercury Solar. We made an appointment with Reid to come up and tell us about Mercury Solar and what they could do for us. Reid was able to explain to us how solar worked, what the best products out right now were, and various ways we could fund it. He was able to show us that Mercury Solar has been in the solar business since 1979 and that they would still be in business in 25 years. Why have we never heard of them? They don't advertise, it's all word of mouth. After our presentation, I went online to research what was presented to us and also checked here on Angie's list. It all checked out so off we went to get financing. Once we put the down payment in, work was done very quickly. The PV systems was up in the 2 days but the solar water system took a little longer because of where we wanted the water heaters placed we needed to pour a cement pad and the weather was bad that week. Once we were ready they were able to come in and finish the job in a day. Their installers were very professional and kept us informed as to what they were doing that day and what was left to do. During the whole installation, Reid was in communication with us. He just called us last week to let us know that they are waiting for City and County to come for the inspection and then HECO can come and install the new meter. We've waited this long to write this review to see if we were really going to have a $17 bill from HECO and we've had 2 in a row so far! By installing solar water along with the PV systems we will eventually be able to phase out our propane gas usage which will result in a total savings of about $800 a month. I think I'll buy an electric car next! Thank you Reid and everyone at Mercury Solar! Now I wonder who can help me with my insane water bill!

This was a great experience. After reviewing several companies and selecting Mercury Solar, we were not disappointed. The contract was signed on Tuesday and the system was up and running 10 days later. The meter was running backwards. After the first full month my Hawaiian Electric bill was for -99kW. So, a minimum bill around $18. They really delivered what they had promised. The internet monitoring of the panels is a nice plus but you know its working when you see that minimum bill.

First of all for me is that when someones sets an appointment time that they stick with that time and Reid and all of the crew from Mercury Solar did not fail me once as that is kind of unusual for Hawaii as alot of contractors are on what we call HAWAIIAN TIME!! Another thing I noticed that there was no hollering or cusing by any of the workers. Everybody worked like clockwork!!! As you noticed above I gave them an A for everything and I mean it from the bottom of my heart. I would reccmond Mercury Solar over any other solar company in the Islands.

It was fortunate that I was out in the front yard when my neighbor was talking with Mr. Furukawa from Mercury Solar. They were working out the details of installing a photovoltaic system and the system was ready to be installed. Our neighbor introduced me to him and an appointment was made for a presentation of their system. He came over to the house the very next day and gave us a clear and thorough presentation about the benefits of installing a photovoltaic system. I had previously done research on home photovoltaic systems and the proposed system and price was well positioned and we decided to install the system ASAP. The contract was made after the presentation (on a Tuesday) and by the following Tuesday the system was up and running. Several factors were included in my decision to go with Mercury Solar. One was that the work included taking care of all the governmental permits (building department); another was the ability to install right away. I was impressed with the speed in which Mercury Solar was able to install the system. Within a day of signing the contract, the electrician was on site to install the new electrical box. The installation of the rails and the PV panels happened over a two day period and each took less than a day. I was able to watch the whole process and was impressed by the efficiency of the electrician and the system installers. The City and County building department web site shows that the permit for our system had been opened. I understand that there is a backlog on inspections so we may have to wait a while to finalize the paperwork and have the new meter installed by HECO. It was a great experience to see our analog electric meter immediately start running in the right direction after the system was turned on, and we are already thousands of watts in the black. It?s great to know that our future electric bills will be for the minimum charge of about 17 dollars!

After thinking about PV installation, I called around and received four estimates from the most reputable companies on island. I read everything I could online about companies that do business on Oahu and spoke to as many of my friends with PV as possible. Because this was such an important purchase, I wanted to ensure I chose the best company to help me through the entire process. Ultimately, I decided to make my purchase with Mercury Solar and my representative was Reid Furukawa. The installation cost was $38,025, but Mercury gives additional discounts and buys your carbon credits from you. To my knowledge, no other solar company does this. After the credits, my 32 panels were installed at a savings of thousands of dollars less than the other companies I spoke with. Also, the tax credits for my system amount to almost $20k and, all things considered, my system will pay for itself within 3 years while the panels are warranted for 25 years! Reid Furukawa made this a very easy process and I was able to have the installation done within 2-3 weeks after deciding to go with Mercury Solar. The company has been in business since the late 70s and I've never spoken with anyone who was unhappy with their service. I found their work to be outstanding. If you're thinking of getting away from paying those high electric bills, you should at least speak to the folks at Mercury Solar as part of your decision process. If you want Solar/PV made easy, ask for Reid Furukawa to help you with your purchase. It was one of the best decisions I made this year and I love seeing that meter run backwards!

Installation was slower than I expected. I ended up taking 5 days (not in a row) off of work because I wanted to be there. I was not required to be there as the majority of the installation was outdoors, but I wanted to be. They are quite busy with the summer coming up. Salesman Reid Furukawa answered all questions throughly and so we could understand. Installers were very professional, knowledgeable and courteous. The only "bump" in the installation was the waterheater (WH). We already had solar water, but wanted to upgrade the WH from 80 to to the recommended 120 gallons (there are 5 in our family) and replace our one panel with two. They measured the space and found the bigger WH would fit, but what they didn't account for is the water pipes coming out of the wall. The pipes came out of the wall below the top level of the new WH, and with the added width of the bigger WH, the new one wouldn't fit. The installer was able to get it in by raising it up (required for any installation) and taking space between two supporting 2X4's, but in doing so it pushed an electrical outlet about 1/8 inch out of the wall outside the WH closet (the electrical outlet was centered in the drywall and not attached to any supporting 2X4). When I pointed that out, they realized the WH would have to come out and the pipes would have to be raised. This required calling a plumber and because the wall would have to be opened, a drywall person. The plumber couldn't come out that day, so the installer temporarily wired and plumbed the WH outside the space so we would have hot water. The plumber came out the following week and replumbed the pipes, and the drywall guy came out a few days after that to fix the wall, and the WH installation was finished the same day. Because the space was not measured correctly before installation, Mercury Solar paid for the plumber and the drywall. All I lost was a 2 tanks of water and a couple of days of vacation, but it was worth it as the installation is correct and I am very satisifed. 05 August 2013 update: 1st electric bill after installation was $48! We were very happy with this. 2nd bill after installation was $19! WOOHOO! With no HECO energy used, I had to look on the 2nd page of the bill to find out that $19 was the minimum charge for HECO's electrical service. While we are STILL waiting on City & County to close out the permit before we can have the NET meter installed, we are very happy with our system and I would recommend Mercury Solar to anyone (I have referred 5 friends/neighbors so far).

Crew arrived on time and immediately started working. Workeres were f

From the consultation to the installation everything went smoothly. Excellent price and knowledgeable sales staff sealed the deal. Haven't turned on the water heater since the installation. Very Happy.

we had a friend tell us about the company so we called and set up an appointment. The representative that came , Scott, was great at explaining the whole process from beggining to end. We werent sure at first so we waited and checked other places but the overall price were better with this company. So we called for Scott who responded quickly, he also inspected the outside of the house then came and breifed my wife and I on the equipment. The installation crew showed up a few weeks later, they were professional and amazingly quick. Once everything was installed the crew gave very detailed instructions on operations and the best part is that if there's any issues or resetting that needs to be done, the installers will come back out for free.

We are very pleased with our entire experience from first sale contact through installation to final instruction on setting up our computer to monitor the power production. I could tell from the way they answered our questions and explained the devices involved that they have had a lot of experience in this type of solar system. I talked to several other solar contractors before meeting the salesman and he was very knowledgeable about solar systems. Of course what really sold me was their pricing for the system; which was well below all the other solar companies I talked to. So on February 2, 2013, I took the plunge and signed the contract for two 5 KW systems with a total of forty panels. That was on a Saturday morning, the following Monday afternoon I got a call asking if my system installation could begin in two days instead of the 3 to 4 weeks like we had been planning on. Sure let?s do it asap, I said. Wednesday morning the crew showed up and started working by Thursday afternoon they were finished and the system was producing power. Wow!! The system has been producing power for 37 days now without any problems whatsoever. The power generated is a little more on average than what they first estimated the average production to be. I am very pleased with my system and Mercury Solar. I give them a perfect rating 10 out of 10.

We received numerous proposals from different vendors. Because of the booming market, we knew there are lots of installers out there; We're concerned with new upstarts or guys just coming from the mainland. Therefore, we picked one of the oldest installers, Mercury Solar, who most likely will be around when the market cools down. Their price is very competitive and overall, they completed the job within the range of promised time and cost. Their point of contact, Reid, has been professional all the way. You may ask why I write this review 3 months after the completion of the job - because I can see my actual savings on my electric bills - 3 months in a row!

The installation took two consecutive days and they were able to do a good job. I am currently getting solar credits and my bill in only $16! I love it!!! I highly suggest every homeowner install a PV system and every homeowner should go through Mercury Solar! They're the best!!!

After talking with multipul solar voltaic salesmen my wife and I were undecided and after looking on Angies list we talked to Reid Furukawa of Mercury Solar who convinced us to go with them. We decided on a system that fit our electrical usage and were stuck getting our financing for the project due to the pace of our chosen finacial lender but Murcury Solar worked with us on being able to get it all done on time to meet the deadline for the end of the year state credits expiration date. The installation of the system was hampered by bad weather both high wind and rain but the staff of installers worked hard in getting it all done safetly and finished the job without to many delays. All in all my wife and I were very pleased with the efforts of Mercury Solar and will recomend them to our friends and neighbors.

My family and I were happy in choosing Mercury Solar to install our PV system. I felt that you did an excellent job in presenting the product and the company was very fair with their prices. I felt that you were very professional and knowledgeable and were able to answer all the questions that I had without any hesitation. I think what separates Mercury Solar from the rest of the competition is their prices and customer service. My family and I were able to save money based on the carbon and marketing credits. Because of the two credits, there was no doubt in my mind that Mercury Solar was the way to go. It has been about two weeks since our PV has been installed and we can't wait to see the savings begin. I will continue to refer you to family and friends and let everyone know how happy I was in choosing Mercury Solar.