For 25 years Your Quality Value Choice. HPS is rated as Oahu's cost effective quality leader in kitchen and bath upgrades, tub to shower conversions, licensed handyman services, and hurricane protection. Over 3000 projects. A+ Rated Better Business Bureau of Hawaii.
Business highlights
32 years of trusted experience
Emergency Services Offered
Services we offer
Hurricane protection, kitchen upgrades and remodels; bath upgrades and remodels; tub to shower conversions; licensed handyman services; hurricane protection; carport and lanai/patio enclosures; flooring; counter tops; exterior and interior painting; hurricane clips
HPS was a good choice for renovating our condo bathroom and kitchen. The kind loan of a bathroom sink and installation of a plastic "wall" to keep the livingroom cleaner were essential as we chose to stay living at home through the demolition and construction. Their preferred providers of cabinets, countertops, flooring, appliances and fixtures are well-suited to our budget and design sensibilities. Ed Scherdick is our overall favorite workman. He always puts in a full workday, is excellent at interpreting our needs and wants on the job site, plus is a meticulous craftsman. In any remodel of this type, issues are bound to arise. When something would come up, HPS was always available by phone, email or in person. We were able to work things out with Project Manager Lenny Wright. The workmanship of the installations (cabinets and tile) was high quality. The project took longer than estimated, yet HPS did not sacrifice quality to meet a deadline. Our bathroom and kitchen turned out beautifully and they stuck to their original estimate. We would use them again and also recommend them to friends.
Description of Work: renovation - bath & kitchen
Rating Category
Rating out of 5
Yes, I recommend this pro
Sally G.
06/2018
5.0
home remodeling
+ -1 more
It went a very good, the contractor did some carpentry as well. Dave Cameron was the only one on the job and did a good job.
Description of Work: They did a bathroom remodeling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peter H.
12/2017
2.0
ceramic tile
+ -1 more
Promptly contacted me about my job posted on Angie’s List. Was told someone would come by to assess the job. After a few days, contacted company again since that someone had not contacted me or scheduled a time to look over the job. This resulted in a prompt and satisfactory assessment that day with the promise of an estimate for the work “after the weekend.” Also contacted the company via email to express my satisfaction with the person who had come by and also expressed hope that the work could be completed soon. Contacted the company again via email perhaps a week later when no estimate had been provided days after the weekend- no response. It is now almost two weeks later- still no response. Time is money.
Description of Work: Bathroom tile work
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
2.0
Response from HPS Construction Services
I accept blame for this 10 day delay in getting this client his proposal. He originally called & I interpreted it as a must do immediately bathroom shower leak; we sent our VP Production over there right away during the client's vacation. However, it turned out to be only about 3 tiles or so on the floor & there was no emergency. Being a very old building, it was going to take time to check 10 places to try to find a match or close match for 3 tiles before we could even tell him it was only going to be minimum charge. The weeks before Christmas & then New Year's are crazy 18 hrs/6 or 7 days between life & work. We were working very long hours to finish bathroom & kitchen projects in time for our existing clients holiday visitors. I simply overpromised, especially knowing the holidays & how popular and thus "over busy" we get as we finish our 24th year. I am remiss in not personally telling the client that we can't get to this until after the holidays, & after we check for matching tiles, or maybe contrasting tiles. This kind of a written complaint for not getting a price back immediately as promised has never happened before in our 24+ years. I am so upset that the way Angie's rates it & posts it, makes it seem as if it's in the same category as bad work, when it it's not a job we did. But, I have learned from this. Gerry Peters HPS Pres/Gen Mgr
William I.
11/2017
2.0
ceramic tile, home remodeling
+ 0 more
Project work manager said it would take 8 days to complete. Project took 4 weeks + 1 day. Rip out of tub and toilet went well. Installation of wedi board also was okay except for 1 day delay because materials that was available was not delivered. It’s the installation of the shower tiles where everything was not good. 18” square porcelain made the installation challenging but not difficult. Tiling the 2 shower niches required a high degree of skill, experience, and know-how. Heard afterwards that HPS has 3 tilers; none of them are certified tilers and unfortunately the Project work manager assigned the tiler with the least experience. This tiler would have done a great job if it wasn’t for the 2 shower niches. After completing the work, we inspected the tiles and noticed the width of the grout was not consistent as per contract (maintain 1/8” spacing between tiles). In addition the cuts of the tile had jagged edges. Looked like this was a DIY project instead of one done by a professional contractor. After complaining to the PWM, agreed to remove/replace/fix the discrepant tiles which caused another week of delay towards completion. The completed product is not up to standards of a professional contractor especially one being paid $12K. We would not recommend HPS Construction if you are doing a bathroom renovation especially a tub to shower conversion.
Description of Work: Tub to walkin shower conversion; replace toilet; install wood frame on mirror in Master Bathroom.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$12,500
Colleen T.
10/2017
5.0
handyman service, hurricane shutters
+ 0 more
Work was scheduled within 3 weeks and done in less than 2 days. Our house has siding and they not only did the job more quickly than I expected, but they removed and replaced the vinyl panels very carefully, which impressed me. I'm very satisfied with their work and also got a discount on hurricane insurance.
Description of Work: Installation of hurricane clips on 2-story house with vinyl siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Lester H.
09/2017
5.0
hurricane shutters
+ -1 more
They were efficient, clean, and thorough. Jerry also provided the necessary paperwork for my insurance company to review for certification.
Description of Work: They installed hurricane clips on my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Lester H.
09/2017
5.0
roofing
+ -1 more
The technicians were well informed and skilled in custom fitting the vents. They checked with me before moving forward with the job. They did an excellent job. The residents were very happy. They thought the installation went well and the technicians were neat and tidy. I think they even cleaned up after somebody else.
Description of Work: They installed roof top vent covers. They had to custom fit most of them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Marjorie G.
09/2017
4.0
remodeling, home remodeling
+ 0 more
They're very approachable. I've called them several times over the years to ask questions about projects I'm considering to do or just questions in general. They're very nice people, very friendly and courteous. I did have some problems with the tile they did in the kitchen, but the bathroom tile done a couple of years later was amazing. I think they were new to tiling when they did my floor in the kitchen.
Description of Work: They remodeled my kitchen about 10 years ago.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Douglas M.
09/2017
5.0
remodeling, wallpaper, home remodeling
+ 1 more
Very well! I was very pleased. A number of other contractors wouldn't even touch the work but they did!
Description of Work: I had previously used them for hurricane hardening of the house and a bathroom renovation. This time I hired them to repair some wallpaper.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
doris T.
09/2017
5.0
remodeling
+ -1 more
it went great very clean and through
Description of Work: home repairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
doris T.
09/2017
5.0
remodeling
+ -1 more
they were great I was really impressed with how clean they were
Description of Work: general remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
clayton K.
04/2015
1.0
home remodeling
+ -1 more
unknown
Description of Work: i got a quote from them after waiting a while. it was very very high and talking to them did not give me any confidence in them. in reading other angies recommendation for them make me feel like NOT trusting angie list because their recommendations are off base.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
Response from HPS Construction Services
This is not a client of HPS Construction Services, Ltd. We keep exact records on all proposals, in accordance with Hawaii Contractor Laws, and there is no such client or address in our detailed computer logs. This must be for a different contractor, an ex employee misrepresenting himself but using our name, or a cyber attack by a competitor, or who knows what. If this client would please contact us, we will be pleased to review the information, and thus both the we and the client might be able to get down to the real story here, and even help him out, and stop whomever is impersonating us, if that is the case. Thank you, Gerry Peters -- HPS Pres/Gen.Mgr.
Timothy W.
01/2015
5.0
home remodeling
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Brian L.
01/2015
4.0
home remodeling
+ -1 more
I have no complaints. Jobs were done as quoted. As I work during the day when they were making repairs, I could not see how they worked. However, they passed all my inspections, kept everything clean, and were very professional.
Description of Work: Repaired Termite Damaged House Beams, Installed Hurricane Clips, Miscellaneous other carpentry repairs.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
Richard A C.
10/2014
3.0
home remodeling, ceramic tile, handyman service, remodeling
+ 2 more
unknown
Description of Work: Replaced a sink in a half bathroom (Shoddy plumbing) and replaced bathtub in full bathroom with a shower. Within 3 years, the grout was cracking along the base of walls by the floor. I called to ask for Handyman service pricing in June 2014. Was told by the owner that they didn't have a handyman service. I was then asked who did the work. I told HPS owner they did the work. Owner then said they would take care of problem. The owner called back in July 2014, and told me they didn't forget about me. The owner never called back or contacted me to do the repair on their work. It is now October 14, 2014 and I contacted someone else to to do the repair.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$5,000
Response from HPS Construction Services
This project needed a one hour touch up (re sealing of the grout in one small area equal to about $50; in our case, although the warranty period was over by two years, we said we will gladly do it at no charge if the client could please wait for a few weeks to see if the few inches along a 1/8 inch grout line expanded. It is possible there was movement in his tall building, and also that caustic cleaning agents may have been used. We have been trying to get him to return our call so we can offer to reimburse him for that particular small repair. This client's project in all the significant installation components has been perfect for three years, and we never heard from him. Nevertheless, he makes it sounds like it is a big deal. I told him to call me back if he was getting impatient, but that we would technically prefer to see if it is growing beyond more than 1/8th inch by a few inches. I hope he does call back.
Margaret D.
04/2013
5.0
hurricane shutters
+ -1 more
HPS Construction Services did a wonderful job. They were professional. They showed up on time everyday. They kept me informed as to the problems they encountered. They were great.
Description of Work: HPS Construction Services put hurricane shutters on 136 units in our community.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Donald C.
02/2013
2.0
home remodeling
+ -1 more
I just gave yoiu the story in the above. It still gets me upset to remember what happened. To make it doubly bad, my daughter-in-law and grandson were staying with us all through this fiasco. They were escaping the tsunami in Japan and couldn't stay in their own home.
Description of Work: The general manager had told me that he was assigning a senior project manager to the job. The individual who visited my house seemed knowledgeable and explained, I thought, just what the work entailed. There were two bathrooms to be remodeled. Both had the bathtubs removed; one had a newer and better tub istalled. The other had a shower replace the tub. Both bathrooms had mirrors on the wall over the sink and vanities. These mirrors were to be removed and framed mirrors installed. All cabinetry was to be removed with new cabinets installed. The counter tops would be granite. Rather bring catalogs of materials to be used/installed, my wife and I ended up visiting stores (Lowes, Home Depot, etc.) looking at items and materials and choosing what we thought wold look best. We then gave hime the money based on the prices we had seen and he did the purchasing, getting a contractor's discount.We were told the job would probably take from ten days to two weeks. It ended up taking more than 6 weeks.This company has/had no lplumber and I had to pay for a plumber to do that work besides the project manager couldn't get the plumber on time. During the demolition tha project manager had one individual helping him but other than that, he worked alone. In the beginning, he was on time and seemed to be working well; however, as the time wore on his work became increasingly sloppy. All of the material used on the job wre stored in my garage being used as needed. At times, he did not have the tools needed to do a certain part of the job and had to take off to go buy them. He installed the glass doors in one of the bathrooms backward and had my son not said something, using the shower would have resulted in water all over the floor. The metal frame for the glass doors were hung incorrectly and had to be rehung. The granite top for the cabinet in the master bathroom was miscut; however, by this time I just wanted him out of my house. The caulking on one of the bathtubs and one toilet was a mess, I called him and told hime it needed to be redone. He said he would be gone for several days but would take care of it when he got back. That was the last time I heard from him, My wife recaulked the toilet and bathtub in the master bathroom. The guide for the glass doors in my sons shower came loiose. He eventually fould a glue that would hold it in place. All in all, this was the worst experience I've had with a contractor or repairman.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$17,000
Response from HPS Construction Services
It is possible that this client is confused between projects and contractors. Our work was not $17,000, it was $10,600. He is one one who asked for a delay on doing the second of two bathrooms because his family visitors were coming in from Japan. The reason he had to pay direct for a plumber, is because under the Hawaii State Contracting Law, Licensed Plumbers must do plumbing work of the nature involved in his project, and, we arrange it so that the clients save money by getting a special rate from the plumbers (and electricians). He saved about $300 this way, but doesn't remember that. Nor does he recall that he made us change the contract twice. We have a complimentary note from him in the file for the first bathroom. We always provide an extended warranty and he never called me, the General Manager, to complain about anything. Had he told me he didn't like a certain individual, I would have assigned a different one. His complaints are not about the beautiful designs for the bathrooms, but about small details which I would have been happy to address myself, had I known! We have over 2300 completed projects with no major supportable complaints. We care dearly about happy clients, because I am the live radio "Fixit..Home Improvement" man on Hawaii talk radio every Friday for over 8 years, and am particularly sensitive to going above and beyond for EVERY client and EVERY issue, no matter how small, including caulk or recut of this or that, in order to protect our and my reputation, developed in Hawaii over a 35 year period. We are A+ Rated with the Better Business Bureau of Hawaii. I am unhappy to find out two years later that this client is grousing about this and that, because he paid upon completion of both bathrooms, which tells us he is satisfied and there is no so-called "punch list" of little things to do. Importantly to note, I always give clients a question or two at the end to answer: How does the job look to them? Do they have any suggestions or complaints? And more. I love communicating with clients, which is why I am Hawaii's on air "fixit man". In this case, I am disappointed that he is talking like this two years after the fact and that it is news to us! Gerry Peters
David R.
07/2012
4.0
home remodeling
+ -1 more
Any discrepancy or anything we were concerned about was taken care of immediately.
Description of Work: I used HPS Construction Services and they just finished the renovation of our bathroom. He put in the marble shower and re build the whole thing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$12,000
james P.
12/2011
4.0
handyman service, remodeling, sunrooms
+ 1 more
It went well.
Description of Work: Repaired/rebuilt deteriorating outside deck.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$6,000
Dale P.
09/2011
5.0
handyman service, home remodeling
+ 0 more
Overall, completely satisfied with the cost of the project and the quality of the workmanship!
Description of Work: Had a bathtub to shower conversion with new fixtures, plumbing, flooring, tile, sliding door, built-in bench. The company started work on schedule and completed the work on the scheduled completion date. The workmanship was excellent!! There were no price add-ons, no hidden charges, the final cost was exactly as called for in the contract. Very professional and courteous company to do business with. A very satisfied customer!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Handyman Services,
Hurricane Shutters,
Ceramic Tile,
Sunrooms and Patio Enclosures,
Wallpaper,
Roofing,
Interior Painting,
Exterior Painting,
Glass Block,
Finished Carpentry and Woodworking
FAQ
HPS Construction Services is currently rated 4.3 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
HPS Construction Services accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, HPS Construction Services offers free project estimates.
Yes, HPS Construction Services offers eco-friendly accreditations.
No, HPS Construction Services does not offer a senior discount.
Yes, HPS Construction Services offers emergency services.
Yes, HPS Construction Services offers warranties.
HPS Construction Services offers the following services: Hurricane protection, kitchen upgrades and remodels; bath upgrades and remodels; tub to shower conversions; licensed handyman services; hurricane protection; carport and lanai/patio enclosures; flooring; counter tops; exterior and interior painting; hurricane clips