Furniture Medic By Rebecca Collins

The House Hold Goods Office in Honolulu gave us her number and told us that she had to come out in order to submit our PCS claims. We made an appointment last Saturday to show up at our house at 10am. No call no show. Days went by and myself or my husband couldn't get ahold of her, voice mail box is full and phone number didn't ring. Finally on Friday, I called several times and got a hold of her and she explained she was on vacation off island. I told her that the Navy is putting some pressure on us and that she needs to come out because the Navy needs our paperwork from her. And again, no call no show. Thats 2 saturdays in a row where she was supposed to come. Well I guess even the Navy knows she's not that good because they filed and approved our HHG claims.

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Rebecca and Cliff of Furniture Medic by Rebecca Collins of Oahu came to our home on Maui to inspect and repair damage sustained to several pieces of furniture during a recent long distance move. She was contracted by the movers for this service, and as such I cannot comment on the cost of the repair. However, our experience was excellent!. Rebecca and Cliff inspected and photographed both pieces, and discussed our options for repair. Unfortunately, the damage to our dining room table top was too extensive for Rebecca to effect a high quality repair due to a multitude of factors. She was, however, able to refinish our buffet in expert fashion. Rebecca and Cliff were professional, courteous, timely, and honest. They repaired the moving damage to our vintage piece back to excellent condition, matching the 60-year patina exactly. I could not be more pleased by the quality of the workmanship. I would highly recommend Furniture Medic for on-site furniture repair in Hawaii.

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The refinishing is adequate. It looks fine. I thought the price was high but I warned it done as soon as possible. They took longer than I expected and didn't communicate or return calls. The workers were very nice and friendly.

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Not well. Called them and had an informative discussion with Cliff. Set up where I would email them photos and they would reply whether they could do the work and a ballpark price estimate. Emailed as discussed and no response. I am disappointed and looking for another provider.

Excellent. Quality professional work at fair price. Only a few on Oahu, so understandably very busy. Have used before and will again in the future.

Rebecca arrived late in the evening per her planned show up time. She got to work sanding the walls and repairing some damage I did to the door frame. Throughout the experience she was very professional, recommending ways for us to do some of the repairs ourselves in order to not cost too much money. She had fixed the majority of the walls within two hours and then let us do the simple painting the next day, which lowered our overall cost.

I am so unbelievably disappointed in this company. I originally emailed them during the holiday time through Angie's List email tool, I believe on or around Christmas day. I didn't receive a response until a few days later (January 3). I already had a red flag go on in my mind that this person is either way too busy or just can't do things in a timely, PROFESSIONAL manner, but I figured it's the holidays, maybe she was just busy. Her response was, "Yes ! Go ahead send me photos of the items you want to have stained and finished. I will get back to you in 48 hrs thanks for inquiring." I emailed her back on January 6 with photos that I had taken of what I wanted to get done. Waited 48 hours, as she had promised to get back to me within that exact time frame. Still no response. Do NOT promise customers that you will get back to them within "x" time frame and not get back to them within that time. I emailed her again on January 10 (well over this "48 hour" response frame) just to follow up on it.. Still no response, today is January 12. I am so sad that I even wasted time trying to wait to hear back from this person, when I could have easily looked up someone else. I wanted to give her a chance due to her other good reviews on Angie's List, but her lack of ability to communicate with her customers in a prompt and timely manner makes me wonder if she has the same methods in her actual work. I am thankful no money was spent with her, as who knows how long it would take her to actually do the work if it takes her that long to respond to emails. I am a full-time student with two jobs, so trying to get in touch with people via the phone usually ends up in a long running game of phone tag. This is why I prefer email or at most text, as I can do that more easily throughout the day. She should not promise people that she will get back to them within "48 hours" and then have several DAYS pass with no word. She should have at least told me she was busy or that her work load was too much if those were the cases. I would have been far more understanding then.

Rebecca is VERY busy and it took awhile to get on her schedule to do an "in-home" repair of a wood couch arm for us which was cracked ..... but, she was definitely worth the wait !!! She did a fantastic job and the damage (crack) isn't even visible anymore. Highly recommended !

much better then I ever expected