Diebold

I first contacted them on 7/15/13 to set up a new alarm monitoring contract with them. The call immediately went to voice mail. I left a message with my contact information and received a call back from them a few hours later from Angelica. I explained that we had just purchased a new house (and I gave her the address) and told her that we wanted to sign a new contract with them so that they could continue their service. I also explained that I'd like a Service Representative come to the house, review the system with me and discuss expanding what we had. I didn't want to move my family into the house until we had the alarm system working. Angelica told me that their Sales Representative, Jeanne, would call me right back and set everything up. No call by the end of the day. By mid-day the following day I heard back from Jeanne. She started out by saying that I had purchased a new house in the Pearl City area and needed service. I corrected her and told her no, the house I purchased is in Hawaii Kai - more than 20 miles away from Pearl City. She said she looked up the address on Google Maps and found it to be in Pearl City (I subsequently checked and couldn't find a single street with the same name in Pearl City). Moving on, I explained what I needed and that I wanted to set something up right away. After talking over me a few times (c'mon people, if you have a new client on the phone SHUT UP and LISTEN until they're done talking!!) Jeanne wanted to set up an initial meeting 10 days later. I explained that I didn't want to wait that long for the first meeting and asked if we could meet the following Monday since I'd be at the house for the cable guy. She said she'd check her schedule and get back to me via email. I gave her my email (spelling it out 3 times as she continued to talk over me) and told her I looked forward to her email. Next day - nothing. Following day - nothing. I called and went straight to voice mail but didn't bother leaving a message. The following day still nothing so I called them mid-day and left a message saying I was disappointed I hadn't heard from them. By the end of the day, still nothing. The next day (Saturday) I called a different alarm company and got a person right away. A meeting was set up for that same day and all is great now. And here I am 9 days after being contacted by the Sales Representative, Jeanne, and I've still never heard back from them. I Googled Jeanne's name and found out that she's an interior designer in Honolulu. Must be she does this in her spare time. That's not the kind of company I want "protecting" my house. .VERY POOR customer service and I would have no confidence with them