A little hard to rate a company when we've had two days of services in three days and the experiences were drastically different. We had a phenomenal crew today. Gina, James and Li'i are the BEST! This is a sensitive issue as my clients flew back on island after over a decade to close out their parent's estate. Limited to less than a few days on island, clearing the home was their only priority. Gina, James and Li'i were sensitive to the situation, compassionate, respectful and incredibly efficient. Our last crew wasted so much space in the trucks, charged for full truck loads, and quite honestly, unprofessional as they rummaged through my client's belongings. Gina, James and Li'i were able to clear out 3x the amount of items in the house than the last crew in the same amount of time. The only reasons I'm leaving stars off this review is because of all the incessant calls team lead was receiving and overall response from management and other teams. They were over booked. Disgruntled customers were constantly calling. With proper scheduling, Gina could have been focusing on the job rather than wasting time trying to put out fires. I have to say, hearing her speak to these angry customers on the phone, she was understanding, kind and professional. Takes a special person to calmly speak to someone professionally as they're yelling at you. Kudos to Gina! After almost eight long hours with us, they had to do 4 more jobs. Had more staff been available, as well as another truck, maybe not quadruple booking the same timeframe, maybe our job may have been further along. Needless to say, we don't blame our crew for the issues. They really were the saving grace for the day. I just wish we not only had this crew the first day but could request them for any future services. Shoot if this crew was there the first day, I have no doubt the full job could have been done by today. This team was great and if you insist on using this company's services, request these folks. They'll take care of you. Our previous teams and following services would have gotten negative star ratings overall.
Description of Work: Clear out whole home
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$4,300
Thomas H S.
06/2016
5.0
hauling services
+ -1 more
unknown
Description of Work: Very cheerful and most accommodating.
Rating Category
Rating out of 5
Yes, I recommend this pro
Jeri W.
03/2016
5.0
hauling services
+ -1 more
It went extremely well! Thaddeus and his crew were very responsive, punctual, working quickly and extremely hard, filling several trucks; and getting this job done on very short notice and in a day. They even came back the following day for a final clean up. We were amazed and very impressed. After an initial on-site review and instructions, they did the job unsupervised in Hawaii while we were on the East Coast Mainland. Thaddeus kept us very well informed with progress and results. We highly recommend Thaddeus, his crew and GOTJUNK for this type of estate clean-out work!
Description of Work: Cleared out remaining furniture, kitchen items, rug remnants, clothing, numerous boxes, trash, etc., from four vacant rental units and house prior to commercial property sale.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Elizabeth O.
12/2015
5.0
hauling services
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Tim C.
06/2015
5.0
hauling services
+ -1 more
unknown
Description of Work: Removed trash and junk from the property.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Leonard C.
05/2015
5.0
hauling services
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$6,000
Gaye B.
04/2015
5.0
garbage collection
+ -1 more
unknown
Description of Work: 1-800-Got-Junk filled a huge truck with things that have been taking up space around the house: old barbeque, exerciser bike, hospital bed, a wheel barrow filled with old bricks, useless lumber, cracked planting pots and just all kinds of things. The two young men were very professional and very patient with me as I added more and more to the pile! I would certainly recommend this company and I will be calling them again in the not too distant future!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
ROSE M A.
07/2014
5.0
hauling services
+ -1 more
If you want something cleaned up, they are awesome. I have used them on several occasions. They are on time, professional and adaptable to any situation. Their prices are fair. They told me in advance about the change in price. They were clean, polite and efficient.
Description of Work: They cleaned up my backyard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Peter M.
03/2014
5.0
hauling services
+ -1 more
They were on time and very courteous.
Description of Work: Pick up and disposal unused furniture and other miscellaneous items
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Roger G.
12/2013
5.0
garbage collection
+ -1 more
It went great! A single person came over, he saw the TV to be removed; he picked it up and carried it off! The whole operation took mere minutes. I would definitely use them in the future for any large-scale removal!
Description of Work: We hired them to pick up an old 32" TV set (tube type) and remove it from the house. The TV was broken and we needed the space to prepare for its replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
MICHAEL H.
12/2013
4.0
hauling services
+ -1 more
They took my stuff however their advertising indicated that items with value would be donated. They did not end up donating any of the items. I felt I was working with a more green company so I was a little disappointed in that regards. All of their employees were nice and professional. They were punctual and on time.
Description of Work: I used them for hauling services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Sumiko L.
12/2013
5.0
hauling services
+ -1 more
They did a really great job. They called us ahead of time and hauled away out junk. They were very curteous and professional. They provided a really great service. We will definitely use them again when we finish moving.
Description of Work: We used them for hauling services. We had tons of stuff that needed to be hauled away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$218.85
Anna L.
12/2013
5.0
hauling services
+ -1 more
They did a great job. They were very nice and got the job done. They also helped me haul away some other things as well. I was happy with their service.
Description of Work: They removed a hot tub from the backyard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Leonard C.
12/2013
5.0
hauling services
+ -1 more
We decided to go with another company since Got Junk’s price was about 25% more than the competitor. They were very friendly and came out in a timely manner. Their presentation was very professional. The price is what drove me to the other company.
Description of Work: They came out for an estimate for emptying a house full of furniture and other belongings.
Rating Category
Rating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$9,100
Donal D.
12/2013
4.0
hauling services
+ -1 more
Overall, they did a pretty good job. The workers were very pleasant to work with and showed up on time. There was a difference between the estimate and the actual price. They charged base on the amount of material you are hauling using cubic footage. They will give you a very rough estimate over the phone, but a more accurate one is given once the truck shows up. They were willing to work with me on the pricing by breaking down the debris to cover less area. Overall, we were pleased with the service. I would recommend their services.
Description of Work: We had a small job we needed them to do. We used them for removing kitchen demolition materials and debris such as masonry, tile, cabinets, etc.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Island G.
11/2013
5.0
hauling services
+ -1 more
It went really well! They arrived earlier than the scheduled time, which was perfect! They were professional and got the job done quickly! I would highly recommend them.
Description of Work: Remove a desk, small refrigerator, a large table top, 4 dining chairs and a few misc items. My things took up 1/3 of a truck.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$413.82
wayne N.
03/2013
5.0
hauling services
+ -1 more
sa
Description of Work: 1-800-GOT-JUNK? came on time , asked what I wanted them to remove and gave me a price. After I accepted the offer, they immediately started to remove the said articles. They came with the truck so no time was lost in my day. The two gentlemen did not stop working until they were done. The truck was completely full. They were courteous and very professional. Because of the speed that they did their jobs, I had time to do other things the rest of the day. This was the first time I called them and will be sure to call them again to haul my junks out. What I was surprised was that they discard of the junk, donate what they can, and or recycle whatever they can. Anyway, I would surely call them again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$775.92
Kathryna A.
11/2012
5.0
hauling services
+ -1 more
See above.
Description of Work: I've used this service twice - once to haul away old cabinets and assorted items, and once to take away old office items, including old electronic devices that needed recycling. I used web scheduling both times. I found the two guys to be very professional and prompt. They called to confirm, called when they were on their way. They explained the charges and worked quickly and efficiently. The price may seem high relative to other companies, but I found the service to be excellent! If you want the job done quickly, and done right, and price is not that much of an issue - this is a great option.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Beverly O.
10/2012
4.0
hauling services
+ -1 more
There was a miscommunication on the time. The scheduling was pushed back a bit. The two people who came were very pleasant and did a good job.
Description of Work: They removed some things from my parents house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Margaret C.
10/2012
4.0
hauling services
+ -1 more
They were very efficient and I was extremely tired, but I would try to do it myself because it is so expensive.
Description of Work: Everything left from my move was removed -- paper, cardboard, furniture.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$450
Deborah B.
10/2012
4.0
hauling services
+ -1 more
They are wonderful. I was quite pleased with them. They were very helpful.
Description of Work: They helped get rid of some stuff in my garage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrew B.
10/2012
5.0
hauling services, Uncategorized
+ 0 more
They did a great job. The price is based on how much space is used in their truck. Each time the cost was about $300. They were very punctual. They also sent a thank you card afterwards and sent a discount for the next time I used them.
Description of Work: I used them twice. They helped haul away trash and junked a shelf for me. They also hauled away some items from a storage unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Bertram A.
10/2012
1.0
hauling services
+ -1 more
They never came to do the work.
Description of Work: I called them to do some work.
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Service Categories
Hauling,
Garbage Collection
FAQ
1-800-GOT-JUNK? Oahu is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
1-800-GOT-JUNK? Oahu accepts the following forms of payment: American Express,MasterCard,Visa