Yama's Roofing is a licensed Roofing Contractor that installs metal roofing, shingles, tile, single-ply, and torch-on. We also do painting and install seamless gutters.
Great price. High quality. Arrived with about six guys early in the morning and were done by noon for an 1100 square foot roof. Only drawback was having to wait for our turn because they are so busy and highly sought after—but definitely worth the wait. Mahalos Yama’s!
Description of Work: Roof replacement and gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Joseph M.
02/2017
1.0
roofing
+ -1 more
Unbelievable Company, they truly need negative stars here !! This company is unreliable & dangerous ! For 2 months we have called telling them about major leaking on a 3.5 year old roof (5 year full warranty on installation by contract). 6 appts set, 6 appts. ignored with no calls or texts, and dozens of calls & lies later still no show. I am told they want to come to my house when I am NOT home to get on my roof?? I said no way and asked for Brians direct number. Finally got Brian Petersons cell number (808-896-6168) and left a very civil message. He calls back in 2 minutes & begins to threaten me !! Started to scream & scream to Come to my office tough guy !!! I dare you come to my office !!" I kept saying why? You need to come repair my roof as by contract. He went on literally screaming for over 5 minutes threatening me ordering me to come to his office then hung up now they will not answer any of our calls !! I guess its time to call a lawyer or the police !! I RECORDED and saved all messages as well as his threatening phone call back to me. We advise to everyone that you DO NOT HIRE YAMAS ROOFING !! They do bad work to begin with they forgot the flashing & now in just 3 years the entire front edge is leaking !!! He thinks nothing of lying & threatening old handicapped people !! I will be happy to share his threatening recorded call with anyone thinking of hiring this company !!!!
Description of Work: entire roof & gutters.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Response from YAMA'S ROOFING INC
First of all, this job was completed in 9/2012, almost 5 years ago, we have the documents to prove it. Secondly, we have not heard any complaints from this customer until about a month ago. He went off on our answering machine at 2:00 am!! We tried to schedule several appointments but was never conducive to his schedule! If you are that concerned about a leak you would make more of an effort to be there! We finally nailed him down for this last Tuesday. He didn't want us to come out between 8:00 & 9:00 am because it was too early!! He doesn't work mind you!! So we decide to start other repairs. He then calls about 11:00 (when he finally gets up, what a nice life!) and calls the office when we will be there because he has a doctors appointment in an hour!!! He never tells us this when we are making the appointment for the repair! We call him and tell him there is no way we can make it by 1:00. He lives about 10 miles off the main road and that the road is so bad, you can go more then 20 miles an hours with damaging your truck!! We suggest that he go to his appointment and just allow to access the leak (we are not even sure if the leak is from the roof at this point). He goes berserk on our secretary and he calls my cell leaving stupid screaming comments. At this point we are done with the abuse. I just told him that he was pretty brave over the phone and should come see me face to face . Of course he is a worthless coward and has yet to show up. Still waiting for our discussion Mr. [Member Name Removed]
Jeff V.
02/2017
1.0
roofing
+ -1 more
We hired a different roofer that did a great job. Yama ignored a $30K job.
Description of Work: We had previously used them for a roof and gutter repair that was OK. But they did not return calls or respond to multiple internet requests to provide a quote for complete roof replacement.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from YAMA'S ROOFING INC
Sorry but we were extremely busy at the time. I'm glad everything worked out for him.
Kenneth B.
05/2015
5.0
roofing
+ -1 more
It went perfectly! It is difficult for me to expand on "It went perfectly"! Everything they did was excellent. They were patient with my questions. When I had to delay the project for 6 months, they were supportive and patient and never raised the estimate which was the lowest estimate on the island. No one can perform any better than the people at Yama's Roofong. Kenneth B. Busch
Description of Work: Removed old roof and installed new roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Brenda M.
03/2015
1.0
roofing
+ -1 more
unknown
Description of Work: They didn't return our phone calls, we left messages.
Rating Category
Rating out of 5
responsiveness
1.0
Response from YAMA'S ROOFING INC
Again, so sorry but we were extremely busy.
Dawn H.
03/2015
4.0
roofing
+ -1 more
unknown
Rating Category
Rating out of 5
Valerie K.
12/2014
2.0
roofing
+ -1 more
unknown
Description of Work: I contacted them several times requesting an estimate. They did not return my call until 3rd attempt. I was told they would call back with an appt for appraisal. That was over a week ago. Very poor customer service. Would not use them based on their response to my request for an appraisal.
Rating Category
Rating out of 5
responsiveness
2.0
punctuality
2.0
Thomas B.
10/2014
5.0
roofing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$400
William F.
05/2014
4.0
roofing
+ -1 more
unknown
Description of Work: Repaired leak around chimney on steeply slopped metal roof. Several delays incurred and first attempt to fix did not work. Crew appears to have done a very professional job today to stop the leakage and the next hard rain will be the truth teller. I am optimistic.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Maureen K.
03/2014
2.0
gutter repair
+ -1 more
We called for an estimate and they came out promptly and sent us an estimate the next day. That was impressive. So we sent hem 50% down payment. Then it was months before they came to do the job. We left numerous messages and rarely heard from the company. The gutters were finally installed but they were also to fix a leaky roof and repair the roof over a walkway. The "repair" went on for weeks with them showing up sporadically. The leak was never repaired so we told them to forget it, we would hire someone else. The walkway roof had to be redone by the new company we hired because it had not been done satisfactorily by Yama's.
Description of Work: Installed rain gutters.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$2,000
Bernard G.
01/2014
3.0
roofing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
value
4.0
Steve D.
12/2013
5.0
roofing
+ -1 more
This was in Hawaii so the expectations are lower than other states I use contractors in. However all the people I was in contact with was professional and easy to work with. I asked for my certain details of the job be done differently tham they normally do it but they did not hesitate to satisfy my request. For any roofing job I suggest you make a detailed list of the agreed details of the job being performed. This is good to have on the job as it is easy for the office and job site people to not communicate all the details which can create issues. Roofing with gutters and skylites is a very complicated type of job and you need to go over all aspects of the job in advance. The folks at Yama are a pleasure to work with and I would use them again without hesitation.
Description of Work: Metal roofing and gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
MIKE M.
03/2013
1.0
roofing
+ -1 more
Don't expect Yama's roofing to come to your aid.
Description of Work: I needed a roofer immediately to repair my vacation rental in Kapoho, Hawaii, Not knowing where to find a reliable roofer I joined Angie's list. Yama roofing was the highest rated companty so I e mailed them and got a response back within a few hours. I talked to Brian and told him that my new roof of only 3 months was leaking badly and could he please come to check it out and offer a repair solution. The earliest he could do it was 5 days later on a Wednesday. I agreed. On Wednesday I called to see what time he was coming out and no response. I called his office and got only a voice mail. On Thursday same thing and Friday as well. I gave up and called a friend of a friend to come out and he did to assist in the roof patching. I am not sure how they run their business at Yama's roofing, but I couldn't run my business this way and I certainly keep my appointments when I make them. Mike McGinley
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from YAMA'S ROOFING INC
This customer hired a cheap "handyman" to reroof his home a couple of months ago. Now it is leaking all over the home. I advised him that the main reason for all the leaks is that they probably used a cheap underlayment and installed it wrong.I told him that the whole roof needed to be replaced. I am familiar with that area and told him that the best roof for the price would be corrugated metal that is manufactured locally. But the problem was that this customer was going to be in town only a few days and wanted everything done then. I told him that was impossible since the panels had to be cut to size and that it would take at least a couple of weeks.He wanted us to just shingle over the existing roof and I told him that it would probably still leak if we did that and that unless we do it correctly, we were not going to do it at. Unfortunately this customer went cheap the first time and did not learn. He continues to want to be a cheap scape and we refuse to lower our standards just for a few bucks.
George V.
08/2012
5.0
roofing
+ -1 more
I called them up. They came out to do estimate. Arranged time of work. Work was done. And now we have the best...absolutely the best...looking roof in the neighborhood. Everyone is jealous! They take Visa. People look at our roof and say "WOW". Everything is the best and better than we expected. Then we repainted the house. The roof is going to last after husband and I are dead. Go with them.
Description of Work: The best in terms of everything but expensive. New metal roof and gutters. HPM Tahitian Bronze 32 year warranty. Email communication which I require from all contractors.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
jeff M.
03/2012
5.0
roofing
+ -1 more
He is the best roofer in town. He goes out of his way to help you out. He is not just a fair price roofer, but he really does things for the community. He is a great guy. He is awesome. I usually take care of my own leaky roof problem; but if the problem is too much for me to handle, then he comes out and take care of the problem. He charged me a fair rate. The time before that, he was 20-30% less in all the other bids on the whole house. He has a full-dedicated crew of experienced technicians. If he works in the rainy area, then he has to get the things done in a timely fashion. He has a large well-experienced technical crew. He researches the right product for your application. He takes time to give detailed and professional bids. The final bid price will resemble the original rate. The final complete cost is same as the bid cost. He is accurate in detailed bids that it includes well-researched materials. He will show the gray area because the area may have rotten wood or framing. He will take the roof off and tell you that you have to pay another $2000-$3000 to re-frame a section in the roof because he didn't want to call you up on the attic and give you a bid from the beginning. He is an honest roof guy. He is not the cheapest guy.
Description of Work: Yamas Roofing fixed out the leaky roof last week.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Norman S.
07/2011
5.0
roofing
+ -1 more
I live in the Hawaiian Paradise Park subdivision in Keaau, HI. We use water catchment here, so require a non-toxic metal roof. Yama's was recommended by an acquaintance who knew the Owner, Brian Richardson. I was told roofing in Hawaii was very expensive because of the cost of material. Called for an estimatre in March, which I promptly received in writing. Had to wait a couple of months to arrange financing, then recontacted Yama's to finalize a contract. Took a couple of weeks to arrange a service date. They came out on a sunny morning, which is rare in Keaau, HI. Stripped the old metal roof and replaced with new metal panels by 3 pm. Took the considerable mess with them. Watertight for the first time since I owned the place. Came back a week later and finished the detail work. Their cameraderie was a bit noisy, but they were courteous, professional and quick. I will be using them again to replace the gutter system in the future.
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Service Categories
Roofing,
Gutters
FAQ
YAMA'S ROOFING INC is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
YAMA'S ROOFING INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, YAMA'S ROOFING INC does not offer eco-friendly accreditations.
No, YAMA'S ROOFING INC does not offer a senior discount.
No, YAMA'S ROOFING INC does not offer emergency services.
Yes, YAMA'S ROOFING INC offers warranties.
YAMA'S ROOFING INC offers the following services: Yama's Roofing is a licensed Roofing Contractor that installs metal roofing, shingles, tile, single-ply, and torch-on. We also do painting and install seamless gutters.