R & R Plumbing Hawaii

Terrible! They told you one thing and did the other. Do not call this company. It's a franchise that hires unprofessional who don't know what they're doing!!! Ask around. VERY BAD REPUTATION. Over charge on the labor and parts. You can get the same part at City Mill for 1/10 of the price. Not reliable.

Provider taped overflow line in place. Alternative would have required replacement of one piece counter and basin at considerable cost. Provider capped off water line to refrigerator to stop leak. Work was well done but cost off materials (half inch copper cap) was excessive.

Great! I will never call another plumber for as long as I live on this island. The initial pipe pat

PRICE: F The price was outrageous, though I was promised a "discount". I was double-charged labor when apprentice was on site, and the work took much longer than expected. The price on the invoice incorrectly added the itemized costs, and the price I was finally charged was more than the correct addition. I was also charged labor on a call-back to fix their mistakes. QUALITY: D They didn't tighten a toilet line all the way, and several days later I noticed a pool of water leaked all over the bathroom floor. Also, one of the shower cartridges was installed incorrectly so that the water came out scalding hot almost immediately. RESPONSIVENESS: D After part of the work was complete, one of the workers promised to call me to set up a time to replace the outdoor irrigation siphons. He never did until I contacted the company. Several emails went unanswered. PUNCTUALITY: F They cancelled their appointments three times due to other emergency jobs. One time they called to inform they would be late 1-1/2 hours after they were already supposed to arrive. PROFESSIONALISM: F Greasy hand prints soiled the bathroom tile. Even after I mentioned it, I was told it would be easy for us to clean. Copper clippings, etc weren't cleaned up from job site. When I told Renee that I wasn't happy with the service, she only said she's sorry I wasn't happy. She showed no interest in learning what the problems were or make an effort to remedy the situation. RECOMMENDATION: I won't use this company again in the future and won't recommend them either.

I tried for several weeks to contact them, leaving message after message, I only got in contact with them on the day that another company was at my house performing the work. There are many phone numbers listed for this company, adding to the confusion. I had very good luck with them on the initial installation, and I thought that I had good service from them when they moved the system in 2009. I come to find out that they used the wrong valve on the panel, and that I had been relying mostly on electrical hot water heating 28 months. The spring/summer was finally hot enough that the valve opened and released hot water on the roof. It seems that they used a valve meant for the water heater, in the panel, and it had a higher tolerance before popping. I'm very disappointed that (1) I paid approximately $1800 to move the panel (2) I was not getting production from my hot water system and (3) I couldn't get a response from my multiple attempts to contact them.

The price was high but otherwise everything was great. They have new equipment and strategies to perform the plumbing work. They showed me how to use the equipment and what to do. I really like them.

They did a great job with a very difficult problem.

Robert Johnson, the owner, is reliable honest and knows his trade inside and out. For residential or commercial, small or big, he would rather have you smiling than nickle and dime you, which is why he is top with the BBB.