This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Direct Services Plumbing & Drain, Inc
Plumbing, Drain Cleaning, Water Heater Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Serving Augusta and the CSRA! Direct Services Plumbing and Drain, Inc. is a fully licensed and insured company. We are a family owned and operated with over 38 years of experience in the plumbing and drain field. Our office staff will take your call and keep in communication with you until the plumber arrives at your home. They will also give you his name so you will know whom to expect at your door. Our technicians are courteous and clean. We start and finish each job with attention to every detail. Each appointment begins with a thorough and free estimate. Our aim is to give our customers the best options for any repair work offered.
Business highlights
Veteran owned and operated
Family owned & operated
Emergency services offered
31 years of experience
Services we offer
Plumbing Services -Drain Cleaning - Hidden Leaks - Water Heater Repairs -Fixture Upgrades - Appliance Installation - Bathroom and Kitchen Remodeling - Gas line repairs - Repipes -
Services we don't offer
Septic Tank Pumping, septic tank installations, excavation, well installations
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- CreditCard
Our recent projects
- 20
Assorted photos uploaded by Direct Services Plumbing & Drain, Inc
- 4
Clogged Drain? We can help!
- 2
Water Heater Installation
Reviews
4.944 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 2% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 26-44 of 44 reviews
Mark B.
Sep 2020
Drain Cleaning, Ceramic Tile Service
Great worked when they were supposed too
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that your plumbing problems were solved and that you are satisfied."
Karla L.
Jul 2020
Plumbing, Drain Pipe Installation
The company was very responsive, communicated well and was very professional. The two young men who arrived were very personable, and did a great job.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for calling Direct Services. We work hard to be an honest and dependable company that you can call for all your plumbing service needs."
Alden B.
Jul 2020
Plumbing, Ceramic Tile Service
It went extremely well. This is the ONLY company that contacted me, when I requested a quote for work. They responded the next day after my request, they communicated with me when scheduling the appointment, they were polite, and professional. I would nightly recommend their company.
Response from Direct Services Plumbing & Drain, Inc
"Thank you for calling Direct Services. We work hard to be an honest and dependable company that you can call for all your plumbing service needs."
William M.
Jun 2020
Water Heater Service, Ceramic Tile Service
Very professional, neat, and quick
Response from Direct Services Plumbing & Drain, Inc
"We are glad that you are satisfied with our service. We set very high standards for courtesy and professionalism. We are pleased that we hit the mark!"
Renee C.
May 2020
Plumbing, Ceramic Tile Service
Ethan was very professional and worked the entire time he was here. The work is guaranteed for 90 days. I am pleased with the repairs. Be aware that there will be a service call fee and job fee and a per hour charge.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We work hard to provide excellent service to our customers. We’re glad that we hit the mark!"
Carmen C.
Apr 2020
Plumbing
I was really impressed with the company, fair price and excellent service. Very seamless job.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!"
John B.
Mar 2020
Plumbing
The office staff was cheerful and very helpful. They kept me informed of the arrival time. I made the appointment around 3pm on Friday but they were able to make the repair and restore my water before the weekend. The plumbers were very knowledgeable, all about plumbing and very pleasant. They have well maintained vehicles.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! It was our pleasure to get that leak remedied. We appreciate your business."
Harold W.
Mar 2020
Plumbing
Came immediately to give quote. Did not receive written quote. Called a second time to request but still did not receive email. Used another service and was satisfied.
Response from Direct Services Plumbing & Drain, Inc
"I'm so sorry you had this experience. I'm not sure I am clear what happened either. This is Rick and I am the plumber who came to your site. I am looking at the estimate you requested and the date it was emailed to you. We sent it on Feb 11 (over a month ago) and it didn't come back to us as a failed email. I have no idea what happened. We got prices together while we were still on site, and I have the invoice in front of me, with the estimate you requested, and your signature on the form. We gave you the estimate on site, and then in email. Again, I really don't understand what happened. I don't understand the grade on responsiveness, punctuality, or professionalism either. We came right out, confirmed we were coming, crawled all around your crawlspace, did price checking, and had, what I thought, was a great conversation with you. Our charges were minimal ($25) and we left understanding that you were NOT going to go forward with the project. Again, I am sorry things appear not to have gone smoothly. You are a very pleasant person and I can't help but think you may have us mixed up with someone else."
IRENE M.
Mar 2020
Plumbing
Rick and his apprentice were prompt, courteous and very professional. They did an outstanding job promptly identifying the problem with the toilet and replacing the toilet. They answered any questions I had. I would highly recommend them
Response from Direct Services Plumbing & Drain, Inc
"Thank you for calling Direct Services Plumbing & Drain! We are so glad that you are pleased with your plumbing repair. We take our commitment to our customers seriously and want to always give our best!"
Michael S.
Feb 2020
Drain Cleaning
the man was fast and good. had our trouble fix in no time at all.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We are glad to hear that you are pleased with our services. We strive to meet our customers' plumbing needs with courtesy and professionalism. It was a pleasure doing business with you."
Latosha S.
Feb 2020
Plumbing, Gas Leak Repair
Rick and Ethan were very nice and professional. They came one morning to give me an estimate and the work was done the same day. They explained to me in detail what they would have to do, gave me a quote, and went to work. The price was very reasonable and they did quality work. I would definitely hire them again and recommend them to family and friends.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We work hard to be an honest and dependable company that you can call for all your plumbing service needs."
Jeanette W.
Dec 2019
Plumbing, Drain Cleaning
Rick completed the job at a fair price and was very Professional . I ask for a business card and found out they do remodeling. Thank you for the help and thank you Angie List.
Response from Direct Services Plumbing & Drain, Inc
"We’re glad that you are happy with our services. Rick is our lead plumber—he’s a great worker!"
Henry H.
Nov 2019
Plumbing, Drain Cleaning + 2 more
Outstanding quality and customer service, highly recommended.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, so much! It was our pleasure doing business with you. We always strive to make our customers happy."
Tim C.
Oct 2019
Plumbing
Very professional, and honest. Really knew what they were doing. Highly recommended.
Response from Direct Services Plumbing & Drain, Inc
"Thank you! We’re glad that you were pleased! We hope to always be your dependable plumber!"
Mary P.
Oct 2019
Plumbing
They were wonderful. They were very honest. They were on time and did a great job. They called me and told me that they were on their way. They worked. Price was very reasonable, it was an honest price.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, [Member Name Removed]! We are glad to hear that your plumbing problems were solved and that you are satisfied. It was our pleasure doing business with you."
Elizabeth C.
Oct 2019
Plumbing, Water Heater Service
An extremely professional and friendly plumber arrived right on time and immediately identified the issue with our water heater. He took the time to explain what had happened, pausing to answer my questions. He outlined what needed to happen to fix the issue and gave me a rough estimate of the cost. Then he searched and found the best possible price and installed the new water heater that very day. We originally chose the service because the office was so friendly and responsive over the phone and we were very happy with the plumbers (advanced + apprentice) who came to our house. Extremely positive experience for a not-so-fun homeowner issue.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, [Member Name Removed]! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!"
William H.
Oct 2019
Plumbing
He's a very nice guy, good price and he did a really good job.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, Mr. [Member Name Removed]. We appreciate your business!"
William E.
Oct 2019
Plumbing
It was excellent. The workers were prompt, very professional, they came in and told me exactly on what they would gonna do and on how long would it take.
Response from Direct Services Plumbing & Drain, Inc
"Thank you so much for your business. We appreciate the opportunity to be called your plumber!"
Patricia S.
Oct 2019
Plumbing
It was excellent. They were professional, showed up on time, they were fast and efficient, and they were comfortable with their price.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, Ms. [Member Name Removed]! It was our pleasure to get that leak remedied. We appreciate your business."
Benjamin S.
Oct 2019
Sewer Cleaning
It went excellent. The workers went above and beyond to make sure that they addressed all the issue, and make sure that everything is correct before they left.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, Mr. Shinholster. We strive for high standards in all our work. We are pleased that you plumbing problems were solved."
Stephanie Q.
Oct 2019
Plumbing, Drain Cleaning
They were professional from the moment they first contacted me. The plumber was competent and took the time to figure out the source of the problem. I appreciate his professionalism and ability.
Response from Direct Services Plumbing & Drain, Inc
"Thank you, [Member Name Removed]! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!"
Licensing
Bonded
Insured
Licensed*
Trade License Number
MP210447
Trade License Expiration
10/23/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Direct Services Plumbing & Drain, Inc is currently rated 4.9 overall out of 5.
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Direct Services Plumbing & Drain, Inc accepts the following forms of payment: Check, CreditCard
No, Direct Services Plumbing & Drain, Inc does not offer free project estimates.
No, Direct Services Plumbing & Drain, Inc does not offer eco-friendly accreditations.
No, Direct Services Plumbing & Drain, Inc does not offer a senior discount.
Yes, Direct Services Plumbing & Drain, Inc offers emergency services.
Yes, Direct Services Plumbing & Drain, Inc offers warranties.
Direct Services Plumbing & Drain, Inc offers the following services: Plumbing Services -Drain Cleaning - Hidden Leaks - Water Heater Repairs -Fixture Upgrades - Appliance Installation - Bathroom and Kitchen Remodeling - Gas line repairs - Repipes -
Septic Tank Pumping, septic tank installations, excavation, well installations