Direct Services Plumbing & Drain, Inc

Plumbing, Drain Cleaning, Water Heaters,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Serving Augusta and the CSRA! Direct Services Plumbing and Drain, Inc. is a fully licensed and insured company. We are a family owned and operated with over 38 years of experience in the plumbing and drain field. ​Our office staff will take your call and keep in communication with you until the plumber arrives at your home. They will also give you his name so you will know whom to expect at your door. Our technicians are courteous and clean. We start and finish each job with attention to every detail. Each appointment begins with a thorough and free estimate. Our aim is to give our customers the best options for any repair work offered.

Business highlights

31 years of trusted experience
Veteran Owned & Operated
Emergency Services Offered

Services we offer

Plumbing Services -Drain Cleaning - Hidden Leaks - Water Heater Repairs -Fixture Upgrades - Appliance Installation - Bathroom and Kitchen Remodeling

Services we don't offer

Septic Tank Pumping, septic tank installations, excavation

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check


Photos of past projects

Reviews

4.942 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
2%
2
2%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-42 of 42 reviews

William M.
06/2020
5.0
ceramic tile, water heater repair
  + 0 more
Very professional, neat, and quick
Description of Work: Attached hoses and water line to my new water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Direct Services Plumbing & Drain, Inc
We are glad that you are satisfied with our service. We set very high standards for courtesy and professionalism. We are pleased that we hit the mark!

Carmen C.
04/2020
5.0
plumbing
  + -1 more
I was really impressed with the company, fair price and excellent service. Very seamless job.
Description of Work: They did a watersoftner and water filter install
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,000

Response from Direct Services Plumbing & Drain, Inc
Thank you! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!

John B.
03/2020
5.0
plumbing
  + -1 more
The office staff was cheerful and very helpful. They kept me informed of the arrival time. I made the appointment around 3pm on Friday but they were able to make the repair and restore my water before the weekend. The plumbers were very knowledgeable, all about plumbing and very pleasant. They have well maintained vehicles.
Description of Work: Main water line leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$354

Response from Direct Services Plumbing & Drain, Inc
Thank you! It was our pleasure to get that leak remedied. We appreciate your business.

Harold W.
03/2020
3.0
plumbing
  + -1 more
Came immediately to give quote. Did not receive written quote. Called a second time to request but still did not receive email. Used another service and was satisfied.
Description of Work: Water heater

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Direct Services Plumbing & Drain, Inc
I'm so sorry you had this experience. I'm not sure I am clear what happened either. This is Rick and I am the plumber who came to your site. I am looking at the estimate you requested and the date it was emailed to you. We sent it on Feb 11 (over a month ago) and it didn't come back to us as a failed email. I have no idea what happened. We got prices together while we were still on site, and I have the invoice in front of me, with the estimate you requested, and your signature on the form. We gave you the estimate on site, and then in email. Again, I really don't understand what happened. I don't understand the grade on responsiveness, punctuality, or professionalism either. We came right out, confirmed we were coming, crawled all around your crawlspace, did price checking, and had, what I thought, was a great conversation with you. Our charges were minimal ($25) and we left understanding that you were NOT going to go forward with the project. Again, I am sorry things appear not to have gone smoothly. You are a very pleasant person and I can't help but think you may have us mixed up with someone else.

IRENE M.
03/2020
5.0
plumbing
  + -1 more
Rick and his apprentice were prompt, courteous and very professional. They did an outstanding job promptly identifying the problem with the toilet and replacing the toilet. They answered any questions I had. I would highly recommend them
Description of Work: Fix master bathroom toilet - toilet replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$356

Response from Direct Services Plumbing & Drain, Inc
Thank you for calling Direct Services Plumbing & Drain! We are so glad that you are pleased with your plumbing repair. We take our commitment to our customers seriously and want to always give our best!

michael e S.
02/2020
5.0
drain cleaning
  + -1 more
the man was fast and good. had our trouble fix in no time at all.
Description of Work: plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from Direct Services Plumbing & Drain, Inc
Thank you! We are glad to hear that you are pleased with our services. We strive to meet our customers' plumbing needs with courtesy and professionalism. It was a pleasure doing business with you.

Latosha S.
02/2020
5.0
plumbing, gas leak repair
  + 0 more
Rick and Ethan were very nice and professional. They came one morning to give me an estimate and the work was done the same day. They explained to me in detail what they would have to do, gave me a quote, and went to work. The price was very reasonable and they did quality work. I would definitely hire them again and recommend them to family and friends.
Description of Work: We had a gas line extension for a gas range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Direct Services Plumbing & Drain, Inc
Thank you! We work hard to be an honest and dependable company that you can call for all your plumbing service needs.

Jeanette W.
12/2019
5.0
plumbing, drain cleaning
  + 0 more
Rick completed the job at a fair price and was very Professional . I ask for a business card and found out they do remodeling. Thank you for the help and thank you Angie List.
Description of Work: clogged toilet bowls
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Direct Services Plumbing & Drain, Inc
We’re glad that you are happy with our services. Rick is our lead plumber—he’s a great worker!

Henry H.
11/2019
5.0
plumbing, water heater repair, drain pipe, drain cleaning
  + 2 more
Outstanding quality and customer service, highly recommended.
Description of Work: plumbing for pole barn
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Direct Services Plumbing & Drain, Inc
Thank you, so much! It was our pleasure doing business with you. We always strive to make our customers happy.

Tim C.
10/2019
5.0
plumbing
  + -1 more
Very professional, and honest. Really knew what they were doing. Highly recommended.
Description of Work: shower valves
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Direct Services Plumbing & Drain, Inc
Thank you! We’re glad that you were pleased! We hope to always be your dependable plumber!

Elizabeth C.
10/2019
5.0
plumbing, water heater repair
  + 0 more
An extremely professional and friendly plumber arrived right on time and immediately identified the issue with our water heater. He took the time to explain what had happened, pausing to answer my questions. He outlined what needed to happen to fix the issue and gave me a rough estimate of the cost. Then he searched and found the best possible price and installed the new water heater that very day. We originally chose the service because the office was so friendly and responsive over the phone and we were very happy with the plumbers (advanced + apprentice) who came to our house. Extremely positive experience for a not-so-fun homeowner issue.
Description of Work: install gas water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Direct Services Plumbing & Drain, Inc
Thank you, [Member Name Removed]! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!

William H.
10/2019
5.0
plumbing
  + -1 more
He's a very nice guy, good price and he did a really good job.
Description of Work: They did a plumbing service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Direct Services Plumbing & Drain, Inc
Thank you, Mr. [Member Name Removed]. We appreciate your business!

William E.
10/2019
5.0
plumbing
  + -1 more
It was excellent. The workers were prompt, very professional, they came in and told me exactly on what they would gonna do and on how long would it take.
Description of Work: They did plumbing service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from Direct Services Plumbing & Drain, Inc
Thank you so much for your business. We appreciate the opportunity to be called your plumber!

Mary P.
10/2019
5.0
plumbing
  + -1 more
They were wonderful. They were very honest. They were on time and did a great job. They called me and told me that they were on their way. They worked. Price was very reasonable, it was an honest price.
Description of Work: Emergency plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Direct Services Plumbing & Drain, Inc
Thank you, [Member Name Removed]! We are glad to hear that your plumbing problems were solved and that you are satisfied. It was our pleasure doing business with you.

Benjamin S.
10/2019
5.0
sewer cleaning
  + -1 more
It went excellent. The workers went above and beyond to make sure that they addressed all the issue, and make sure that everything is correct before they left.
Description of Work: They sneak out my main sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Direct Services Plumbing & Drain, Inc
Thank you, Mr. Shinholster. We strive for high standards in all our work. We are pleased that you plumbing problems were solved.

Patricia S.
10/2019
5.0
plumbing
  + -1 more
It was excellent. They were professional, showed up on time, they were fast and efficient, and they were comfortable with their price.
Description of Work: They did plumbing repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from Direct Services Plumbing & Drain, Inc
Thank you, Ms. [Member Name Removed]! It was our pleasure to get that leak remedied. We appreciate your business.

Stephanie Q.
10/2019
5.0
plumbing, drain cleaning
  + 0 more
They were professional from the moment they first contacted me. The plumber was competent and took the time to figure out the source of the problem. I appreciate his professionalism and ability.
Description of Work: Roots in drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Direct Services Plumbing & Drain, Inc
Thank you, [Member Name Removed]! We are glad to hear that your plumbing problems were solved and that you are satisfied. We strive for excellence and professionalism--it's wonderful to hear that we hit the mark!
    • 1
    • 2(current)

Contact information

306 Russell St, Wrens, GA 30833

http://directservices.biz

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
MP210447
Trade License Locale
GA
Trade License Authority
Georgia Construction Industry Licensing Board
Trade License Expiration
11/30/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Natural Gas Lines,
Sewer Cleaning

FAQ

Direct Services Plumbing & Drain, Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 9:00 AM - 5:00 PM

Direct Services Plumbing & Drain, Inc accepts the following forms of payment: Check
No, Direct Services Plumbing & Drain, Inc does not offer free project estimates.
No, Direct Services Plumbing & Drain, Inc does not offer eco-friendly accreditations.
No, Direct Services Plumbing & Drain, Inc does not offer a senior discount.
Yes, Direct Services Plumbing & Drain, Inc offers emergency services.
Yes, Direct Services Plumbing & Drain, Inc offers warranties.
Direct Services Plumbing & Drain, Inc offers the following services: Plumbing Services -Drain Cleaning - Hidden Leaks - Water Heater Repairs -Fixture Upgrades - Appliance Installation - Bathroom and Kitchen Remodeling
Septic Tank Pumping, septic tank installations, excavation

Contact information

306 Russell St, Wrens, GA 30833

http://directservices.biz

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM