TILE CREATIONS, INC

Wonderful! Each one came to my home and provided an excellent recommendation. However, the deal didn't Provide what I needed.

We ended up not being able to use this company because we could get the money to refinance the house and pay the company for the remodeling.

Anticipating that I would have the work done, I purchased the Big Deal for $4,999 for a bathroom remodel. As it turns out, I have put my house on the market and I'd rather not enter into a construction project while on the market. Andre Paschall at Tile Creations has been super nice and offered to transfer the Big Deal to a new owner but, I'm afraid that the new owner may not be aware of Angie's List and the service received.

Overall - just fair. It was difficult to manage the job remotely, but the simple elements of attention todetail were missing. I was given a time that the work would start, and it kept changing., and a time that the work would be completed which was not kept to. The core work of replacing the walls, tile etc was done to a good standard, it was the additional elements that were paid for that caused the trouble. Removal of a shower screen in the second bathroom left sealant all arount, holes in the wall unfilled, and the shower curtain pole not fitted. I had to call again to get the work finished, taking extra time. It was an unusual job that I was managing remotely, and the co mpany handled that well - but overall the attention to detail was just missing for me, so I would not hire them again.

The Tile Creations team came in and removed a 60" wide fiberglass stall shower and built a new full tile shower. They worked quickly, cleanly and the result was a rock solid beautiful stall shower. They obviously have many, many years of experience doing this, judging by the quality of the work and the speed.

I figured going in that the provider would be busy and difficult to schedule with all the Angie's List deals to fulfill. I think with these deal you have to have reasonable expectations. He came by to look at the baths and have us select tile 3 weeks after I purchased the deals. He was able to come 5 weeks later to do the first bath which took two days, then returned 3 weeks later with two additional crew and finished in a single day. So a total of 11 weeks from deal purchase to job completion. The bath surrounds were in terrible shape so they definitely look much better, but some of the fit and finish seemed a little rushed. I'll touch up a few spots myself and don't mind. I think we got what we paid for which was a decent job at a fair price. If I had paid full price, I definitely would have been more demanding of perfection, but overall I'm happy and would recommend Tile Creations.

Andre and his crew were very polite and professional. Always on time as promised. We are currently waiting on shower door installation so job is not quite completed. I made a couple of changes in the middle (tile direction) and he was always accommodating. He offered is opinion when asked. We love our shower/tub area - I have such a small bathroom and small budget. We had to replace all valves/tub/shower faucets move pipes. He was very nice to work with. Glad I found him through Angies List.

Very happy with the work Andre and Tile Creations did to our bathroom. So happy, we had them do the whole floor and hot tub area as well. Their prices were better than most and the workmanship was very good.

I was unable to use the two deals due to details that the deal covered and did not cover. They were very professional, responsive, and knowledgeable. They were easy to talk to and great at explaining things to me.

I cancelled the purchase of the coupon and will never do business with this vendor in the future.

My wife left them a message, they called back and I answered. They asked to speak with her, since we run a home business I asked if I could know who was calling. He answered back with "she called me!" I apologized and let him know I just wanted to let her know who was calling to which he yelled nevermind and hung up the phone. I was shocked at how they acted professionally, and my wife will no longer be looking to do work with them.

They completely demolished the bathroom hauling off all debris and cleaning up at the end of each day. Following demolition, they installed new duro-rock sub floor and shower surround as well as a new shower pan. Plumbing adjustments were then made to accommodate the new toilet, shower drain and shower faucet. Shower and floor tiles were laid one day followed by grouting the next day. Once grouting was completed, they installed the toilet, vanity, counter top, shower door and light fixture. Final finishing included sanding painting and cleaning. The finished product was outstanding. Throughout the process they took special care to protect floors and carpet outside the work area. The entire job was completed in one week.

Tile Creations is the best contractor I've dealt with in Georgia. Shows up when they saw they will. Does what they promise for the agreed price. The work quality is high. The craftsmenship is excellent. I was so pleased with the first bathroom completed by Tile Creations that I contracted with them to gut and remodel my master bath (the work is in progress as I type this review).

My overall experience with Tile Creations was great. I purchased the $5,000 bathroom renovation deal but spent an extra $2,000 on things that weren't included in the deal like glass tile, a granite top, etc. The employees were very nice and quick about getting the work done. I had very little clean up when they finished. Before the renovation my bathroom was ugly and outdated but it is now beautiful.

Mr. Pascall and the crew of Tile Creations, Inc. are very pleasant men and did a creditable job retiling the bathroom. However, from the beginning there were communication problems with regard to the specifics of the Ange's list offer from this company. For example, it was not clear from the advertisement that $800 for tiling really meant that 50-60% of this was for labor and that 40-50% was the real allowance for purchase of tiles. This could have been more explicit in the advertisement. It should have been made clear that certain tiles, such as Travertine, would require additional payment for labor. This was also true for the installation of one row of accent tiles, which were part ceramic, part Travertine. I assumed that remodeling a 5 ft x 7 ft bathroom also included painting the areas that were not retiled. This was not the case and there was further discussion on this matter. I eventually asked other contractors to complete the painting of the bathroom and requested that Tile Creations Inc pay 50% of this cost. These communication issues detracted considerably from my experience with this company.

The tile around my shower was installed crooked and had to be ripped out and redone. The floor tiles are higher than my other ones were and I had to have my two bathroom doors cut down so that they do not scrape against the threshold or tiles. The light was installed too low and I had to hire an electrician to move it up and another contractor to fix the hole in the sheetrock.

NOTE: This review has been edited. Our original review for Tile Creations Big Deal bathroom renovation stated that I was satisfied with their work and that they did a good job. Our original complaint focused on difficulties in communication, and Tile Creations' refusal to honor the second of two Big Deals that we had purchased. A professional who came to give an estimate on that second Big Deal project pointed out some major workmanship issues that that we had not originally identified. We have sent photographs and descriptions of the problems found to Tile Creations and we have changed our review to reflect these problems. The major problems identified include: Floor tile was installed directly onto the uneven, cracked concrete base that remained after the old tile was removed. Concrete backer board was not installed as promised in the Big Deal and the statement of work provided by Tile Creations prior to beginning work. The resulting tiles are unevenly spaced, not flush with each other, and not level. Two different colors of grout were used in the tub surround. Most of the grout was a light gray color; the grout along the tub was a darker reddish color. The darker color draws attention to the uneven grout lines where some new tiles had to be replaced in the course of installation. The grout used in the project was very crumbly and rough, and is flaking off in some places. It was not smoothed, cleaned, or sealed as specified in the Big Deal. The baseboards and shoe molding still show some raw wood where they were not completely painted. There are noticeable gaps between the wood and the floor. The finish work is sloppy. Although we specified oil rubbed bronze for the plumbing fixtures and accessories, the tub drain plug and overflow cover are shiny chrome. As our desired resolution, we are asking that the work be completed as described in the Big Deal that we purchased and in the written statement of work from Tile Creations. Tiles should be evenly spaced, flush with each other, and level. Grout should be all the same color, smoothed, cleaned, and sealed. Baseboards and shoe molding should be neatly finished and completely painted. Fixtures should all be the specified color - oil rubbed bronze. If they will not complete the job as spelled out in the Big Deal and their statement of work, we'd like a refund so we can get someone else to fix these problems.

received a quote and still reveiwing options. Very competive price

The company representative arrived on time and was very courtious. He viewed my master bathroom and provided some options, however the price was not what I expected and I did not have the work performed. I have put this project on hold for the time being.

I never hired them due to lack of information and lack of response.

My husband and I shopped around for contractors at the big home improvement stores and also independent bath remodeling companies. Any estimate for just one bath was well over what two baths cost us. We took advantage of the special Tile Creations was running on Angie's List. Because of the special we were able to do two complete bath rooms.I called Tile Creations on August 16th, My phone call was returned August 17th, Andre Pascall and a staff member come to our home August 18th. Looked at the baths we wanted remodeled. We had the complete estimate 3 hours later ( by email) we agreed and arrangement were made to start the remodel 8/23/2012.This is a top notch company, all the fellows were so pleasant , courteous, and totally professional. Any questions or concerns I might have had were answered and attended to, or assured that it would be taken care of, and yes they always were. I asked for a few upgrades one of which was a larger cabinet 38" in the hall bath. I allow Andre to pick it out and he did a wonderful job. I am completely happy with his selection.In this day and age we can all be skeptical when dealing with the unknown. Please let me assure you that this business is reliable, honest, dedicated and completely deserving of your trust. They are excellent.I plan to have them back soon to redo my fireplace in the living with ceramic tile, I've hated the stone on it for 20 years. I'm looking forward to the return of this crew.I love my two baths, every penny was well spent, it was a pleasure to have had Tile Creations in my home and we recommend them whole heartily with absolutely no hesitation. - Julie and Bill Miller

Overall everything was great, completely satisfied!

When I called Tile Creations I was in the process of finding a tile installation company that would be willing to do renovations. Andre was so great! He came out and worked out an estimate that was so workable that I decided to do much more than I had initially planned. Andre had a crew of guys out to my house in three days. They did an amazing job. There was some dust when they tore out the old tile but they cleaned everything up so nicely every day that it didn't take much for me to get the rest taken care of. They were in and out in just a week on the master bath, even though they replaced the shower and the floor and tub deck, and put in all new fixtures. The next week they came and completely tore out everything in my hall bath. Everybody who works for Andre is really punctual and polite, and very professional. Once again, they cleaned everything up every day--we could hardly tell they were doing work in the house, except for the carpet protectors that they put down to keep the stairs from getting messed up. They were super-careful not to let the cat out, either, even though they had to go outside a lot to cut the tile. Even my garage got left nice and clean. They took out my nasty old tub and put in a new porcelain one, and surrounded it beautifully with a really nice ceramic tile. I had vinyl on the floor so they took that out and put in new durock (is that right?) on the floor, then put the tile on. It looks so great. They painted the bathroom, put in a new vanity with a granite top, and even hung my mirror and towel bars. Both bathrooms looked amazing. So I wasn't done...I was so happy with what I'd seen that I contracted them again to come and renovate my kitchen. They put in the most gorgeous travertine and then set me up with a tumbled stone backsplash that looked outstanding with my granite countertops. I started looking around at all the other vinyl in my house and got Andre to agree to stay a little bit longer and rip out the old laundry room floor and replace it with some porcelain tile, and then jump on my basement bathroom, so now I don't have any vinyl in my house. It just seemed like a no-brainer when I started talking to Andre about my fireplace...he suggested replacing the cheesy tile that had surrounded the opening with some marble. He showed me samples and I picked out what I wanted, and he came with the nicest gray marble and put it in for me. Looks like a whole new house. I've been so pleased with what Tile Creations did in my house. I love the new look and I really appreciate how exacting Andre is in getting the tile just right and making sure that everything they set their hands on is done with expertise and care. I didn't have much knowledge about various types of tile, and would have just put something like ceramic everywhere, but Andre met me at the tile store and walked me through what would look best in each area of my house, and why I might want certain types in certain places. He never pressured me or made me feel like I needed to do more. But every time he got finished with a job, I was ready to start the next thing. He was very patient with me as I figured out what I wanted. i was really happy with the work Tile Creations did on my house and I hope to hire them again when it is time to replace my hardwoods. I really like their work and recommend them highly.

He did an excellent job. I called him over 1 week ago and set the date for him to come to work today. Last night, he called to confirm. I thought that was great. More often than not, in this business, customers have to call to confirm appointments. He and Sam worked quietly but fast. The result is excellent. I know I'll use him when we remodel our bathroom. When I spoke to him initially, he quoted $400 but he also mentioned that it may go up $100 if he needs to replace sheetrock, which did not happen. I did appreciate him telling me what could go wrong and why it may cost more than he was quoting.

They were courteous and polite from the beginning to the end of project.