Sparrow Exteriors, LLC

I had trouble getting an appointment. I emailed them and made a call trying to get an appointment with no success. I finally emailed Angie's List and finally got a call to make an appointment. The appointment was set for 10/22/15 at 10:30 a.m. I received a call at 10:00 a.m. telling me the technician had called out sick and could we reschedule for 10/24 at the same time. I agreed to that. Well, the 24th came and he arrived at 11:00 a.m. I did not get a call telling me he was running late. When he arrived, he asked me to show him the area that I thought might be leaking. I did and he went into the attic and looked. He explained that it was not a roof leak but more likely HVAC leak. He said he was sorry that there was nothing he could do for me, and I understand that he could not fix my leak. The part that confuses me is that I thought my roof was going to be inspected, and I do not feel like looking at one spot in the attic was an inspection. Maybe I misunderstood?

They promptly helped set up an appointment for roof inspection and minor roof repairs and arrived on time at our house. We had a small leak in our roof and wanted a general opinion on the state of the shingles. After going up to take a look at the roof, the inspector came down and told us a bunch of things that we weren't expecting. He mentioned that the shingles were blistered badly and that all the vents and gutters were in a bad shape. It was shocking because we had replaced the shingles less than two years ago and did not have any complaints other than a minor leak. His suggestion was to replace the shingles, vents and gutters and attempt to file an insurance claim for the work. He also told us about blistering issues with Owens Corning shingles in the Atlanta area and attempted to make a connection to ours. (We later verified that we did not have this brand of shingles on our roof). He did not perform any repairs with the excuse that it would not be long lasting and the best way forward would be to replace everything on our roof. He left saying that he would send across the pictures taken of our shingles. We haven't received the pictures until now. For my untrained eyes, as little of the shingles I could observe without climbing on top of the roof, looked healthy. Since his recommendations were outrageous, I got another roof inspector (from a different company) to get a second opinion. As expected, the second inspector took a look and said that nothing was seriously wrong with the shingles nor the vents and gutters. He showed pictures of our roof shingles and one with blistering to validate his point. I can only surmise that the first inspector attempted to either take advantage of our perceived ignorance or was fishing for homeowners with a particular brand of roof shingles. It was a waste of money.

I contacted and made an appointment. The day of the appointment they called and said the roof was too wet and we would reschedule. After a couple of weeks I called and left a message with someone and there was never a reply. On Oct. 10 I called again and left a lot of information with someone and they said they would get back to me. They never did. On Oct. 27, I cancelled with Angies List the contractor.

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My provider was very kind and professional. I could tell he has been doing this for many years. He pointed out some potential causes for my leak, but did try to make a sale based on small possibilities. He was most certain the leak was caused by backed up gutters and recommended getting those cleaned before starting any roof work. I appreciated his honesty. I really do.

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Excellent service and best price around.

Warren came out when called, assessed the needed repairs, provided a quote and then repaired said problems within a few days of me calling. I am very satisfied and will use again.

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Warren came out inspected the roof, took several pictures and promised to send them along with an estimate for a new roof. One week has passed and I have seen no estimate or pictures or follow up. Update: I was able to get the promised estimate and adjusted my rating accordingly.

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I purchased one of their deals on Angie's List on November 15th involving a roof inspection and a credit for repairs. It is now December 3rd and I have yet to have someone come to my house. An appointment was scheduled, only after I had to call them some 4 days after the purchase. However, I left work to go to the appointment and then I was called 30 minutes beforehand saying they could not make it there because traffic was tough. They then told me they would call by Friday to reschedule and I have heard nothing. I called on Monday, still nothing. I called again today and I was told they would have someone call me back. This is the first time I have ever had an issue with a provider listed on Angie's List, and am usually very patient. However, after more than 16 days, I had to post something in case you were thinking about using Sparrow in the future. UPDATE: They performed the roof inspection last week and was very thorough. The technician was very knowledgeable and took his time to explain the concerns and repairs needed for the roof. I am still waiting on a final report, but I was very pleased with his inspection.

I was setup to close on both the sell and purchase of a new home in 2 days. The entire house was packed. Contractors were scheduled for services on moving day and a day or two afterwards. The house was packed with boxes and disassembled furniture. And a tree decided to fall on my home 2 days before closing. I only found out about it at 5pm when I got home from work and saw the damage. I called Sparrow Exteriors and Warren called back within 20 minutes. I explained the situation and he came out to inspect the damage within another 20 minutes. I received a quote for replacing a gutter and fascia, and reattaching the soffit, as well as patching the roof and replacing some damaged shingles. The flashing from the chimney was also pulled back and that would be replaced or repaired. Everything was painted to match the other exterior and tested to be working properly. The work was finished before 3pm the following afternoon, and Warren came by the house to confirm everything was done professionally and finished neatly. As far as customer service is concerned, there's no way to improve this job. I wanted someone to do a fix quickly and professionally, and he delivered that result. I would use him again for any exterior repair or roofing job.

These guys are highly professional and know what they're talking about! They were prompt and took time to answer all my questions. I didn't feel like they were pushing a product, but were more interested in what was best for us. I like their laid back approach. They were very forthright and discussed all of my options. I felt like they actually cared about me and my family. Not only was the initial representative helpful, but the installers were professional and did great work. Our house looks great and we couldn't be more thrilled with the whole process. If you're looking for a trustworthy company that puts their customers first, call these guys. I am definitely using Sparrow Exteriors again.