RICHARDS SEPTIC TANK SVC

Be warned, there are substantial added costs associated with replacing septic field lines when hiring Richards. They dig the trenches, install the specified feet of line in, and cover it up. They did not "finish" anything as I had expected. They said that they only do rough grading when covering the new field line system. If I want it smoothed, leveled and prepared for planting grass, I would need to hire a landscaping company for this work. They left pieces of the old pipe and tree roots sticking out of the ground and dirt mounded up around trees. They do not reroute drain pipes from the gutter system or repair drain lines that they damage while installing the new system. I now have to hire a landscaping company to dig up the drain pipes, fix them, and rebury them. I also have to pay someone with equipment to move the dirt around. I have a few trees that are now dying because of damage to their root systems. It's possible that this was unavoidable, but I wish they would have discussed this with me prior, and perhaps talked about things they could do to limit the damage. Another thing to be aware of is that when you hire Richards Septic Service, the crew that actually shows up to perform the work may be a subcontractor of Richards Septic Service. So when things start going wrong or you have issues like those mentioned above, these two companies start pointing fingers at each other and ultimately neither accept responsibility. The bottom line is I expected a higher level of service than what was provided, and I hope this review will help the next person go into this process with realistic expectations, or find a different contractor.

Never again.

It was a very good experience. He knew right where everything was and was very knowledgable of how a septic tank service works. I was prepared to spend $5,000.00 dollars or more but ended up only having to spend $1,500.00. This service determined that the field lines were blocked near the septic tank causing most of field lines to be "dry" (not working). He was able to fix this condition saving me a lot of money.