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Hammock’s Heating & Air Inc

Heating and Air Conditioning

About us

Cost is determined by the job. See website for additional service areas.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Residential and Light Commercial Products Including Replacements, Gas Conversions, Heating, Air Conditioning & Indoor Air Quality.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.240 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
10%
3
8%
2
5%
1
15%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.2
responsiveness
4.2
punctuality
4.5
Showing 1-25 of 40 reviews

John M.
03/2023
5.0
heating & air conditioning/hvac
  + -1 more
Been a customer since 2006 with 2 houses and 4 units at each house. Hammocks has great techs and good follow up. Pricing is reasonable and opt for the Silver Maintenance Plan which is included with their six month PM service.
Description of Work: complete clean and replacement of 3 electrical boxes that had rusted out. plus one unit needed a new part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,456

Denise L W.
10/2022
5.0
heating & air conditioning/hvac
  + -1 more
I love this company and their technicians!!! Bought a new unit in 2011, bought a house in 2017, since then I have replaced both units.
Description of Work: 3 units over several years, twice yearly maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam R.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
I usually do a year at a time service with Hammock's Heating & Air Inc. I don't have them right now.
Description of Work: They did a heating and air conditioning inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

susan P.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've been using them for 8 years. They're very reasonable. It wasn't a bad price and they're very attentive. If you have an issue, they're there within a couple of days. They do really good maintenance work and their contract is really reasonable. I would tell someone to ask about it. For the annual service, at that point I had 3 furnaces, so it took about 45 minutes for them to check everything. They go through a whole check-list and they give you all of the report. The service contractors that come out to do the work are very professional. They wear the little shoe protectors, and they're very, very courteous, and quiet. I don't have any issue at all.
Description of Work: They performed general maintenance. I actually have a service contract with them. They just caught any issues that might be happening with the air conditioner unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne G.
03/2015
1.0
heating & air conditioning/hvac
  + -1 more
Their work is OK, their accounting department is terrible
Description of Work: Also 2 years after they did the work and I paid for the work done, I get a call from them saying they have an overdue bill for this work.I knew that I had paid for the work done with my debit card, so I had to go back on my computer though online banking to give them proof of payment Today after providing them proof 6 months ago, they called again about this seem charge. Their account department is terrible. If you use them keep your records of payment.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,500

Response from Hammock’s Heating & Air Inc
I am very sorry for the inconvenience, we do have a new collection manager and they are straightening up the receivables and unfortunately there were some data entry errors in the past. I apologize for the inconvenience and sincerely appreciate your cooperation.

Nishikant K.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
They did the job and they were inexpensive.
Description of Work: He replaced my heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

brian K.
06/2014
1.0
heating & air conditioning/hvac
  + -1 more
Liars. Came out, told me freon was low and I needed a whole new system for over $6,000, when I told him I had to think about it he left and then he called back 15 minutes later said he needs to check one more thing. Came back and then said he filled my Freon for free! And wasn't going to charge me. But I question if it was even low in the first place, considering all I needed was electronic damper
Description of Work: Came out to evaluate my ac

Rating CategoryRating out of 5
value
1.0


David C.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
The quote was given over the phone and was free. Very knowledgeable and explained several options. Basically the quote (of $2,600) to replace the entire unit and condensing coils was less than another company quoted me to replace the compressor alone ($2,689). That other companies price included refrigerant R-22 (which was already there--only needed to be captured and re-injected). That company also charged me $79.95 to come out to perform diagnostics to verify what I already told them. I told them this happened before (last summer) and what it was since the wire that burned off was hanging loose in the air conditioning unit.. It was very apparent. Hammock's quoted $1,000 for the compressor replacement, but gave the other options. They did not play the game and I applaud them. Hammock's called when on the way, arrived on time, completed the job as promised, cleaned up, and the system is working fine. I feel very comfortable that if any issues arise, they will back up their work. This is a very respectable company. I enjoyed working with them and highly recommend them to anyone needing HVAC work. Someone I work with recommended them to me and I will pay that forward. These folks are top shelf.
Description of Work: Removed old air conditioning unit and coils and installed new Rheem air conditioning unit with new condensing coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Claudia S.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Eric came by the next day, and even with running into a few snags, he got the job done that day with great results! Chip came by to help out at one point, and all is well with a nice cool house again! :-)
Description of Work: Thought I just needed to have freon put in my system as my AC wasn't cooling. Turns out, I needed a whole new HVAC unit. That did make sense, since the one in my little old townhouse was rather old, and I expected this to happen at some point. Chip gave me a good deal with the size of the unit & price knowing that I wasn't expecting this. ( I did call around to check & be sure that this was the right thing to do & the price was fair too!). +

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,225

David T.
06/2013
3.0
heating & air conditioning/hvac
  + -1 more
Looked at filter and copied equipment info. - checked Freon nothing else
Description of Work: Check a/c - yearly maintence

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$55

Melissa & Steve A.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service guy came out and said that the air conditioner looked fine. He did say that after May or June Freon will no longer be available and that is the main coolant for our air conditioner. He said that the price for new air conditioners is going to skyrocket. They were very thorough. They have always been very truthful and helpful. We would not think about dealing with anybody else. They told us about our old air conditioner needing a new compressor before it blew up. They are upfront, within our budget, they never over charge, they show up on time, they call ahead, they do not screw around and the dog does not bite them. They are very professional and reliable. They are totally honest.
Description of Work: Hammock's Heating & Air come out twice a year to check the furnace and air conditioner. We also had them install a new air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

John B.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
During the research and bid process, I was a bit concerned about some of the ratings received by Hammock's on AngiesList. I talked to the owner about my concerns. I thought I might be taking a risk, but given my 2008 experience, the lack of any issues with the similar 2008 system or the company, and because of the good communication with the owner, I decided to give them my business. I was pleased with the price and installation process, and after a couple of months I have no complaints.
Description of Work: Requested a service call from Hammock's to check my downstairs furnace which was not heating properly. (I had used Hammock's to replace my upstairs HVAC system in 2008.) The service technician stated the heat exchanger was getting old and needed to be replaced. He quoted me a price for the heat exchanger and labor as well as the cost to replace the entire furnace. Before taking any action, I called a different company and asked them to check the furnace also. The second technician indicated the heat exchanger was in fact getting old and agreed it wouldn't be a bad idea to replace it. Since the entire HVAC was old, I decided to have the downstairs system replaced. I researched companies on AngiesList and Kudzu to help make my decision. The companies I talked with were superb, and I ended up going with Hammock's because of the good service and price I received in 2008 as well as the excellent communication I had with Tim Hammock, the owner of the company. I purchased a more efficient sytem than originally recommended, with an accompanying increase in price; however, the price from Hammock's was very competitive. The system was installed without any issues. I asked several questions during the installation process to make sure I knew what was going on and why. The technician's were patient and kindly answered all questions. I was pleased with the price and the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,950

Evelyn S.
03/2013
1.0
heating & air conditioning/hvac
  + -1 more
The tech, Fred, arrived promptly. Fred listened to the buzz and said I needed to replace the motor/fan assembly plus the pressure switch. Since the switch was not bad I was wary. Fred quoted the following: Motor/fan $695, pressure switch $285, with the total being $985. Notice that the math does not add up. Of course two hours labor was imbeded. (The job appears to be a 20 minute job) Fred attempted to sell a new furnace to me for $3995. I sent him away. I checked online to see what the motor/fan assembly would cost. I found it on globalindustrial.com for $168.57 including shipping. That is a RETAIL price and you know Hammock's get it at wholesale. I think I escaped a total rip-off. Consequently I was charged an $85 service call for Fred to listen to a buzz. It would not have been so bad had Fred actually serviced my AC/Heater. What I am left with is a buzzing motor and a bad experience with Hammock's Heating & Air, Inc. Later I went to the Better Business Bureau site and found that Hammock's is rated with an 'F.' The rating is well deserved in my opinion.
Description of Work: Heard a buzzing of the furnace fan motor. Was leaving on a trip and called Hommack's since we used them 5 yrs. ago. I wish I had used usual care to check out this company. I found a coupon in the saver magazine for a $29 service call. When I called Hammock's I was told that it was good if I did a repair. Thinking that the motor needed replacement I had them send a service tech to diagnose the problem.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$85

Andrew G.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
Prompt. But how can cleaning the outside unit not be included on an ad service? Good work overall, but I believe this corner was cut.
Description of Work: Ac tune up

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$70

ESTHER R.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Their service has been fine and everything worked out good.
Description of Work: They have serviced my heating and air conditioning for about two years. This past summer they replaced one of my air conditioning units and inspected my heating units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robyn R.
07/2012
1.0
heating & air conditioning/hvac
  + -1 more
Purchased new unit from Hammocks 10/09 and kept under service contract. Hammocks forgot to service first summer. I had to call them in August. They said since summer almost over just wait till fall. Unit did not appear to be cooling as well as had in the past in 5/12. When I called Hammocks to let them know the unit didn't appear to be cooling like it had I felt I was being treated as if I was trying to get something for free. I noted I was under a service contract and asked what the benefits of this was. I was told it just basically meant they serviced the unit twice a year. Later I found out it also meant you got same day service, (Not me, though), and a discounted rate for service calls. The first tech Hammocks sent out came into my house and stood in the foyer. He asked questions about why I felt the system wasn't cooling like it did in the past. I noted it just didn't feel as cool-the bathroom in the foyer for example-we keep the door closed and it is normally freezing in there-no more. I went on to tell him we had the thermostat set to have the ac turn on if it got over 80 in the day time. At night we have it set to go 68. With every question I referred him to the thermostat as it was scheduled and he just had to look. Finally, he looked at me and said, "I don't mess with them." He then went outside, called his service manager and came back in to tell me that the system could not do a 20 degree change in the period of time I was asking it to do it. I said to get it from 80 to 68 is 12. He said don't matter it can't do it. I replied that it hadn't had trouble the last two summers doing it. He said all he could tell me was it had nothing to do with they did several weeks ago when they came out to service the unit. I told him he did not know that since he has done nothing since arriving at my house. He said I'd have to decide if I was going to pay for his service call. I asked him to leave my house immediately and I called Hammock. I spoke with the service manager, Kenny. Kenny told me that Fred did not explain the 20 degree thing right and went on to explain what he meant. I told him that all was fine, however, the unit cooled better the last few summers, the tech did not look at anything, both the people that answered the phone and the tech both made comments regarding money and if I was going to pay, and point blank I was not a happy camper. Kenny talked over me during much of my comments. I asked him to stop and listen to what I was saying as I did not just wake up one day and say, "Let's go mess with Hammocks-the air wasn't working right and the tech you sent was ridiculous." When Kenny continued to talk over me I asked to speak with his boss. I was told that was the owner and I left my name and number for him to call me. Several hours later the owner called. He said what I told him did not sound like Fred, the tech they had sent. That did not sit well me. Here I have purchased a unit, I have paid for them to service the unit, and now I just want someone who knows what they are doing to come and look at it and fix it. Hammock's treated me like I was a pain in their rear. I told the owner I had a bad taste in my mouth regarding them, however, send the next tech out. Again, I got the impression he didn't want to have to listen. Hammocks next tech came out. By this time the unit had completely stopped working. He said, "Who installed this unit? Horrible job. Five leaks, wrong filter in (they serviced 4 weeks earlier), filters that were too small and fallen through were stacked up in the bottom of the unit, no one has ever cleaned the pump and the coils were frozen." He could not help though, because his job was just to assess the problem and get back to Kenny. Kenny called the next day and sent the next tech out the following day. These techs also spoke of what a horrible job the installer had done, therefore all the leaks. They noted the pump had never been cleaned and by the looks of it, it was the pump from the last unit. I remember speaking with the sales guy when I purchased the unit and believed he was putting a new pump on the unit as part of the package. Another issue with integrity with Hammocks. These techs could not believe the techs before them left the filters in the bottom of the unit, not to mention how poorly their peers had soddered the fittings. The techs began repairing the five leaks and found a sixth one in the wall going from the unit straight into the wall. They would repair that one for $300. The tech noted he thought it probably began leaking because the install guy probably tugged, pushed and pulled on the line. As I could not prove that was what happened I agreed to pay the $300 to repair it. In order to fix it they had to cut a hole in the sheetrock and I would be responsible for repairing. As these techs were repairing the line in the wall, they set the insulation in the wall on fire. TheY grabbed the garden hose and spayed it into the wall until they felt they put the fire out. The water did what water does and fell down the wall. Hammocks refused to even look at how much damage was done by the water or the fire. As I could not leave water in the wall to mold and the insulation that burned needed to be replaced I had to have it repaired at the cost of $500. I still have to paint the wall. Hammocks had to return after the final repair because the unit was whistling. On further examination it appeared that the area that the filter went was not installed properly, thus all the problems with the filters in the last 2 1/2 years, and the last group of techs did not get it right either. The tech that came on the 5th visit bent the metal, or rigged it so to say, so that it would not whistle anymore. Five visits to my house from Hammocks. Five half days off of work. Leak in the wall probably done by Hammocks on my dime. Fire and water damage on my dime. And Hammocks thinks I'm a pain in the rear.
Description of Work: Purchased Unit in 10/09.Purchased Service Contract - 2 yr.Purchased Additional Service Contract - 1 year.Company forgot to do first service in summer of 2010.Company did all additional services including May 2012.Unit did not appear to be cooling as well as had in past May 2012.Company came out to see what was wrong.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$300

Charles G.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
He does a pretty good job. They're helpful and prompt and responsive. Their price is comparable.
Description of Work: They come out every year to check to AC and heating.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert P.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
Hammock?s Heating & Air Inc Hammock?s Heating & Air Inc, was responsive, competitive prices, good location. I have used them in the past.
Description of Work: Hammock’s Heating & Air Inc I used Hammock’s Heating & Air Inc, to replace 2 air conditioner units. It was in June, and cost $6700.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gregory G.
05/2011
2.0
heating & air conditioning/hvac
  + -1 more
We had a great quote from them, and then on the day they were to install, the salesman called and advised they would not honor their quote. I complained on Kudzu and the owner called and advised he would do the job and to let me know he did not appreciate how I complained about his not honoring their quote. They did come and do the install, but when my husband reviewed the manuals, one of the furnaces was not the correct one, but a cheaper model. We had to have someone come back out to the house and take out the lesser system and install what we paid for. We never did receive the ductwork analysis they had included in their original estimate, which was touted as a $500 value. The owner never responded to our inquiries about this analysis. We were so happy to finally have been able to get our new systems, but we were sadly disappointed by the whole episode. My husband and I both had to take vacation days to accommodate their installation. As you can imagine, it was no vacation!! Its ridiculous that we were made to feel like the "bad guy" when all we wanted was a company to do its job!
Description of Work: Installation of two heating units and one air conditioning system.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$5,500

John H.
12/2010
3.0
heating & air conditioning/hvac
  + -1 more
We had a contract with Hammock's to do it annually. We were not totally satisfied so we probably won't renew the contract.
Description of Work: Hammock's just did an annual check on our heating unit.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Corey Z.
12/2008
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. Moving the floor return took a little bit longer than expected, but the work was done carefully and properly. All the returns are working well.
Description of Work: Moved one air return from a floor to a wall. Altered two other wall returns so that they drew air from bedrooms instead of the hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

SCOTT G.
06/2008
3.0
heating & air conditioning/hvac
  + -1 more
My gut reaction was that they were simply interested in selling me a new product and not interested in the service. I felt like it was more a sales effort rather than them helping me service my house at a reasonable price. Another service company told me it was not necessary to buy a new system.
Description of Work: They came to my home and serviced the air conditioner.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$100

MIKE F.
10/2007
5.0
heating & air conditioning/hvac
  + -1 more
Annual service contract provides two visits per year to inspect systems, check refrigerant charges, do safety checks and replace filters. They call to set appointment and give 30 min call ahead to let you know they are on the way. They've always shown up as scheduled and do a good job. Techs vary, but all have been very professional and knowledgeable.
Description of Work: Heating and air conditioning system checks and tune ups.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

JERRY H.
09/2007
2.0
heating & air conditioning/hvac
  + -1 more
I wasn't happy with the service I received from Hammock Heating and Air Conditioning. I thought they charged way too much for what they did. The part only cost $15 so the price of the labor was what they charged for. The owner was very unsympathetic to any of my concerns. They did come out quickly after I called them and they did fix the problem.
Description of Work: I had a 24 volt transformer replaced outside on my air conditioner at my home. The price reflects cost and labor and the replacement time was 1 1/2 hours.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$215

DEB S.
09/2007
5.0
heating & air conditioning/hvac
  + -1 more
They provided us with a same day service. They worked fast to get our new unit in because it was so hot. Once the unit was installed, they stayed at my house to make sure it worked properly.
Description of Work: We had our broken air conditioner replaced by Hammock Heating and Air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

PO BOX 2146, Woodstock, GA 30188

http://www.hammockshvac.com

Service hours

Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 1:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Hammock’s Heating & Air Inc is currently rated 4.2 overall out of 5.

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 1:00 PM

Hammock’s Heating & Air Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Hammock’s Heating & Air Inc does not offer free project estimates.
No, Hammock’s Heating & Air Inc does not offer eco-friendly accreditations.
No, Hammock’s Heating & Air Inc does not offer a senior discount.
Yes, Hammock’s Heating & Air Inc offers emergency services.
No, Hammock’s Heating & Air Inc does not offer warranties.
Hammock’s Heating & Air Inc offers the following services: Residential and Light Commercial Products Including Replacements, Gas Conversions, Heating, Air Conditioning & Indoor Air Quality.

Contact information

PO BOX 2146, Woodstock, GA 30188

http://www.hammockshvac.com

Service hours

Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 1:00 PM