Get matched with top fire pit installation pros in Woodstock, GA

"I'm very disappointed in your company. Work was billed but not completed. They promised to install a new natural gas log lighter. But, they haven't. I've called at least three times with no response. Go somewhere else."

"11/29/24 Spencer comes to my house to look at my Chimney to see if it needed to be swept. Then I asked him about a wood stove. He said yes he does install wood stoves and we agreed. He did state to me that I would have to put $3000 down for him to do the job. I got a receipt via messenger@messaging.squareup.com. 12/7/24 was the date Spencer agreed to come and install the stove. He called me earlier that week stating he needed to change my date due to his wife needing some time away from their infant child. I agreed to change the date of the installation to 12/16/24. 12/16/24, Spencer showed up late and came alone with a 300 pound wood stove, per Spencer. Spencer had told me several times that his father in law was coming to help him, then his dad and he stated his helper was a flake. When Spencer first showed up he made a comment to me how the company he bought the stove from went up in their pricing. He was not very happy. He got the wood stove inserted into the fireplace. I had offered to help but he said no thanks. While Spencer was working on getting the piping connected to the stove and the surround on, his wife and infant child show up to hang out. When the surround was being placed around the stove a measuring tape was not used. He vicariously placed the surround around the stove without fabricating the metal to what it needed to be. He carelessly placed silver screws into black surround. He even removed one screw on one side and now there is a silver hole and a silver screw. He even broke some of the bricks on my fireplace due to not having help or correct tools to do the job. When you look at the surround the two silver screws are in different places, is not level, is not attached to the wall of the fireplace and flaps. When he was here, Spencer stated to me that he would show up on Saturday, 12/21/24, to work more on the surround. I said ok and wrote a check for $2000. Later I realized that I had asked Spencer about a military discount and said he would take $100 off my bill. The total amount agreed upon was $4900 not $5000. I contacted Spencer, he did not respond to me. I get a message from apple saying I had a payment. I checked and it was from Chimney Charmers. I sat on my couch that night and looked at the stove with the light on. The stove is not level and the surround on top is not level. A leveler was not used either. A possibility is that the floor of my fireplace is not flat and I would have thought he would have done something to make the stove flat or something so the stove does not move. When you close the door to the stove it moves inside the fireplace. The stove was not anchored. I was told by someone that Spencer should have made the surround look like it was attached and part of the stove not make it look like dumbos ears flapping in the wind. Here is a response when I made a post on a local page, "Yeah like I said if he had measured and looked at a spec sheet he could have avoided that problem. Additionally he should have used tap-con masonry screws, or at least anchors and screws to adhere it to the brick and then added a high temp sealant around the edges/seams." None of this was done. I am not even sure if he had a permit to place the stove in or if he placed it in correctly. He had told me on his own accord that he would return on Saturday, 12/21/24, to place some kind of wool or something behind the surround and attach the surround to the brick. None of this was done. I also found out later that day that his wife was in my front yard, on my swing, swinging their infant child. I tried to contact Spencer several times via text before he was suppose to show up on Saturday, 12/21/24, per him. Spencer finally texted me back on Friday, 12/20/24, and told me his work was done, done correctly and he would not be returning. I was confused and angry because he offered and told me he would return on Saturday to finish. Spencer only gave me a google receipt for the for the $3000. I have not been given any kind of receipt for the other $2000. I did request via a text and their website a detailed receipt. I have not had a response from Chimney Charmers. I also contacted BBB, they tried to contact Chimney Charmers and they, Chimney Charmers, did not respond to BBB. We had a verbal agreement. I did not know he was untrustworthy. Are there any additional costs related to this service? (Your question) Not yet but I do plan on getting it repaired."

"Outstanding communication! Totally honest! Totally affordable. I'm extremely happy with this team!"

"Excellent! They were timely, professional and very easy to communicate with me on the project. Price paid was very reasonable for the extensive labor needed to fix my brick steps and mortar. completed the project ahead of schedule. I definitely would hire them again and recommend this company. I would be happy to provide before and after pictures."

"The entire process was quick and professional. The two day prep and pour began on the date scheduled. The pricing for our large project was very reasonable. The foreman communicated the project plan clearly and stayed in contact with us through the process. We look forward to having M&G come back when we are ready to replace more of our driveway. 5 star company!!"

"Steven Gray is always on time with the best prices. I appreciate his advice and positive attitude. I would recommend him to everyone."

"Recently our retainer wall had started failing. We found a company to install a new retaining wall on the Angi site after reading the great reviews for RC Pro Solutions. Patrick Bonaparte was our contactor, and it was a great experience from beginning to end. He walked us through every aspect of the project, provided great suggestions, listened to what we needed and was respectful of the budget, especially when we were at the stone yard to select our materials. His company not only did a spectacular job, but they exceeded our expectations!! We also had an extremely tall tree in our back yard located very near our roofline and deck. Patrick pointed out that it was rotted at the top and precariously close to our roofline and deck if it fell at some point on its own. While they had the equipment on site, we negotiated to have it taken down. In the process, a portion of that same tree hit another branch as it came down, and that branch tore a huge hole in our deck. It happened right when Patrick arrived on site to get a status on the project. He discussed what happened with us and offered a solution that was more than fair and reasonable. Before his crew left our property, they repaired our deck and re-painted that section where you can never even tell any damage occurred. The entire crew was pleasant and easy to work with and I would recommend them 1,000% to anyone needing similar work done on their property. They do both residential and commercial work. Based on our results, I wouldn't hesitate to recommend Patrick and RC Pro Solutions to others. It's been a long time since I worked with a company who stands behind what they offer, and who is so excellent at what they do - and we LOVE the results!!!! We've had quite a few neighbors pass by and compliment their design. Patrick Bonaparte and RC Pro Solutions are rock stars in my book!!!"

"Excellent installation and clean up. I have already recommended them to neighbors."

"They were priced fairly. They came on time they described what they would have to do very clear instructions and did a great job. The yard looks fantastic and they did a great job cleaning up afterwards. I would definitely hire them again for landscape upgrades."

"The crew is great! Everyone works hard while on property and is very respectful. Great company!"