Bug Busters USA

Went well. But I'm still seeing lots of bugs. Really hard to reach anyone, but when you do they don't call you back. Left several messages and haven't gotten a response.

I have used Bug Busters for 16 years. Great experience. Every now and then, a new person comes and does a half job or doesn't show up or does a bad job, etc. When this happens, it is handled immediately and professionally and we just all get on with life!

It was excellent. Our Technician, David Harmon, is very professional, knowledgeable and has a great personality. He is the reason we choose Bug Busters.

The spray did not work and we had tons of mosquitos. Back to applying bug spray to our skin!

Service person showed at appointed time, serviced and treatment was effective.

We had no issues with bugs or termites during this time. Customer service was helpful when I had to call regarding sale of our home and transferring the service.

They did a great job and I'm very happy so far. It's $48 per visit and they give me a call.

As far as I know it is going well. It is $45 every three weeks. I don't spend a lot of time outside, so I don't know how well it is going. They came quickly, and when I called. I don't deal with them because, it is outside.

Whenever we have an issue, they come out here free of charge and spray for more bugs. It only happened once but they're out here in the next two days. We've used them for 8 years.

Burke did a great job. He was thorough, professional, and very effective. I'll definitely use the service in the future.

It has been fine. We've been using their services for about 6 mos. We are on an annual contract with them.

It's always turned out very well. The inspection typically takes less than an hour.

It turned out wonderfully. We ended up signing up for an annual contract with them for pest control.

They come out every 3 mos. I am on a maintenance program to treat for whatever they see or whatever time of the year it is. Their work turns out fine.

In April of this year, we began hearing scratching sounds in our walls and attic. Having had rodent problems in our last house, there was no doubt about the source: we had roof rats. We called several companies out to give us estimates on an exclusion and trapping, including a company I didn't know much about: Bug Busters. I called them as my work was offering a discount on certificates for work. The representative that came to our house was seemingly knowledgable, pointed out some of the possible entry points (just as the other companies' representatives did). Then he did something else: told us that Bug Busters was a provider of TAP insulation, which he claimed was a rodent repellent. "They can't stand the smell of it, it drives them crazy, and they leave." I informed him that I was most interested in an exclusion, and he quoted me a price that included the exclusion, trapping and the TAP insulation which was competitive with some of the other exclusion/trapping-only quotes I'd gotten from other companies. You know when something sounds too good to be true... The technicians showed up on time to that initial appointment, when the insulation was to be blown and the exclusion done. They spent approximately an hour doing the insulation. The technician spent a little more time in my attic inspecting things, then went down into my crawlspace for 10-15 minutes, and then said thanks, we'll contact you about following up and checking the traps, and left. I've had an exclusion done before. I know the time it takes. I also know that if you do it without a ladder on the exterior of the property, you're probably not doing it right. I called the company and let them know that I was not satisfied with the exclusion. The manager of the Decatur branch returned my call, and told me he'd be out to take a look, and gave me a date and time. He never showed up. I called back, he'd forgotten the appointment. Another time was set for an 8-10am window. He didn't show up. This time, he was stuck in traffic. Finally got him out to the house on a third try, and he agreed that the work hadn't been done properly. Some more work was done, and this time a little more time was spent. I was told that technicians would check the traps four times, which was also noted on my contract. One week later, someone came to check the traps. "Someone will call you to schedule the next visit." I was also told that they wanted to put some exterior bait stations out, but they were out of stock, and would let me know as soon as they were in. This is late May. They initiated no further contact with me. After continuing to hear activity of varying degrees through June and July, I called Bug Busters and told them I was dissatisfied with their service, felt that they did not live up to their contract, and would like my money back. I was informed that since I had paid with discount certificates (which were not free to me), I could not get a refund. But they wanted to come back and do more work. This time, they'd send their "wildlife expert" (why he wasn't dispatched in the first place went unsaid). The man who came (Court) was seemingly very knowledgable, pointed out some chew marks where they were likely gaining access. He wanted to come back out and do another exclusion on that area. They did so, doing both some exterior and interior exclusion work on one side of the house. "Someone will call you to schedule the next visit." Again, this didn't happen. Three weeks later, the sounds are worse than ever. I call them to let them know. They send a technician to check the traps. He doesn't do any exterior inspection to find out if they've chewed a new hole, etc. Just checks the traps and goes. "Someone will call you today to schedule the next visit." Didn't happen. By now, I've done a little more research, including going to the TAP insulation manufacturers website. You remember the TAP insulation, right? It "drives them crazy." Well, right there on their site: "Does TAP control mice, rats or squirrels? No, T•A•P has no effect on mice, rodents, or squirrels. However, it does not act as a food source for these animals." At this point, I call Bug Busters back and demand a refund. They have misrepresented the product they've sold me. I speak with the manager of the Decatur branch on Wednesday morning. He understands my frustration, but needs to talk to the owner of the company. One of them will call me back today. This doesn't happen. I call them Wednesday night and leave a message that I would really appreciate a call back on Thursday. This doesn't happen. I call them Friday morning and tell the receptionist that I would really like a call back today. This doesn't happen. Finally, Monday morning, the manager of the Decatur branch calls me back to let me know that they can't offer me a refund, after all "we did blow the insulation in your attic." You remember, the insulation that they sold me under false pretenses? Do not use Bug Busters. They can seem very nice and knowledgable when they speak to you, but they are terrible about keeping appointments, lie about their products and do not have the expertise to do proper wildlife control.

They came out twice but I didn't see any reduction in bug bites. I would not use them again in the future because we're using another company right now.

It went well They got back to us and showed up at the set time. The product does not hurt animals or children and got rid of the ant and spider problems.

It was fine. They did a good job. They sprayed everything that they were suppose to.

So far so good! They came when we were gone, but we did notice a drop in bugs.

We hired Bugbusters USA out of Stockbridge when we built our home 11 years ago to provide annual termite bond coverage. After 5 years the company would no longer provide the termite bond unless we had termite bait stations installed. WE paid $600 to have 21 stations installed. I have not been happy with them for several years. After they installed the stations, they would inspect them every 3 months at an annual rate of $325. About two years ago they changed their inspection schedule to every 4 months, but did not change the $325/ yr rate. They claimed it was due to the manufacturers recommendation. I was seldom here when the inspections were done, but would get a printout. When i was not here, the inspections would take 10-15 minutes average. When I was here and walked around with the technician to ensure that all the stations were checked, it would take at least 20 minutes. I know when i was not here some of the stations were missed. On the last inspection in December, we could not find two of the bait stations. The technician told me he would write up a work order to have new ones installed. Four months later, no one ever came to install them. I believe each station has a unique bar code. Every time a technician opens a station, he scans the bar code into his hand held device. So the company should be able to keep track of the number of stations that get inspected each time a technician show up. I decided to cancel the service and take care of the inspections myself as I am sure of my quality control. I notified Bugbusters and they informed me that they would come get their bait stations. I was annoyed as I paid $600 for them. However, I pulled out the contract and sure enough bug busters owns the stations. They claim they could not leave them because the state of GA requires them to collect them. I decided to pull them all out. What I found was interesting. The bait stations consist of a hard plastic case, a wood product on the bottom to draw termites to them and a bait cartridge on the top. If you find termites, the bait cartridge is replaced by a cartridge containing pesticide. Not one of my bait stations had the wood product on the bottom and I never saw the technician replace it when I accompanied him. I saw them replace the top cartridges occasionally. Both the top cartridge and bottom wood are supposed to be replaced at least every 15 months. I assume the bottom wood was there 6 years ago because the new stations come with it. IT deteriorates over time. i am happy i had to replace all the stations because I would never have known that they were not being maintained as they should have been. I don't know if this problem is due to lack of technicians knowledge or cost cutting by bug busters. I think the bait stations are a great advance in pest control, but Bugbusters gave me a false sense of security because they were not maintaining them properly.

We just moved into the area and we were looking for a pest control company. I found Bug Busters on Angieslist and decided to have them give me a quote on services; however, after leaving multiple phone calls and unreturned messages, I'm giving up. I'm not sure if they aren't taking new customers or if something else is going on, but it would have been nice if they put something on their recording or at least been courteous enough to return our phone calls and told us they aren't looking for new business. I can't even imagine if we were having pest issues and they never returned my phone calls. Either way, if you are considering Bug Busters, I would consider going elsewhere until they work out their communication issues.

The treatment lasted as promised. I have had them come back a number ot times.

great. No Prob. No mosquitos

This rating may be confusing but I'll explain. Bug Busters bought out another company which I was using and service continued to be great. Then there was an upheaval for us when they decided to change the person that came to the house; we had established trust and a level of personable contact with our original guy and had been using him for 3 years. We felt the 2nd guy didn't do a thorough job and we couldn't establish the personable relationship we had with the first guy.Finally after many days of discontent and seeing bugs return, we were ready to leave. Bug Busters did eventually send the original guy and took care of the situation, but not sure if we'll continue. Jeannine Cherry

Bug Busters were professional, prompt, and effective.