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Arrow Exterminators Woodstock - 101137

Pest Control, Handyman Services, Windows,

About us

Family owned. Additional phone - (800) 354-9540. Additional DBAs - York Pest Control, Arrow Exterminators. Additional contact name - Joe Thomas. STEPS® Total Protection System from Arrow Exterminators. Full service pest, termite, mosquito and fire ant protection for your home. Woodstock pest & termite control you can feel good about. Call for free evaluation. Award winning.

Business highlights

61 years of trusted experience

Services we offer

Pest, termite protection, mosquito, fire ant & wildlife control.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.838 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
13%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 38 reviews

Edwin B.
03/2017
5.0
pest control
  + -1 more
They do a great job - very professional team members that keep our home termite-free!!$394
Description of Work: Sentricon wood-bait termite control stations (25) around and subsequent periodic inspections. Also do interior inspection of basement to detect possible termite activity. None found.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$394

Lin D.
10/2016
4.0
pest control
  + -1 more
Performed services punctually as agreed
Description of Work: Termite protection

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

James V.
04/2015
4.0
pest control, replacement windows
  + 0 more
First, I had no major issues to start with and things stayed the same through the two years I had them. They were not able to get rid of the stink bugs in the attic, but they were never a big deal. I have two issues with Arrow that will prevent me from using them in the future. 1. I travel a lot and we had trouble scheduling appointments. They would continue to call even when I said they would need to wait for me to call and schedule an appointment. Sometimes they would call five or six times a day. 2. In December, an Arrow employee came to the door and she didn't answer it because she was home alone. He walked around to the back of the house and started looking through windows. I did not have a scheduled appointment and was told that he was trying to find someone so he could schedule when they cam back.
Description of Work: This was monthly a monthly exterminating contract. They sprayed inside and out every month.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$75

Larry N.
07/2014
5.0
handyman service, replacement windows
  + 0 more
It was a very hard particular situation and he just did it within a couple of hours. We we're very pleased with the end of the work. He didn't seemed to have any problems with it, he did several things and he didn't have any problems with any of it. He did an excellent job,. He came promptly and he's very very pleasant.
Description of Work: He replaced the window. We had some rat down at the edge of the door and he replaced that.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arrow Exterminators Woodstock - 101137
Thank you for taking time out of your day to post a review about our services. Your 100% satisfaction is always our number one goal, and we always enjoy hearing positive feedback from happy customers! Thank you for your business and please feel free to reach out to me personally at any time should you ever have any concerns. Best regards, Phillip Prince Alpharetta HSC Service Center Manager 770-569-5062

Lisa K.
06/2014
5.0
pest control
  + -1 more
The Arrow Exterminator worker arrived in the specified two hour appointment window and started his work in the interior of the house. He began in the attic, then did the second floor, followed by the first floor and then the basement, garage and exterior. Before entering our home, the worker put on booties to protect our floors from anything that might be on his work boots. He questioned us about any pests we had been seeing and eased our minds about which pests were of concern and which pests were more a nuisance than anything to worry about. He answered all our questions about the products he was using which we were particularly interested in since we have 2 indoor only cats. We had already questioned the office personnel we had spoken to on the phone and had received some information from them via e-mail about the products they used. The worker also explained why they apply the product where they apply it. He paid close attention to the areas of concerns we had, including the kitchen where we had seen small "sugar" ants. Because we were due for our annual termite inspection he also performed that at the time he did the pest control application. The office personnel had made sure to schedule a worker who was certified to do both saving us from having to have multiple appointments. When setting up the pest control services, we asked Arrow if they would consider reducing the cost of the pest control services since we were already termite control customers. We pay $250/year for the termite work. They did discount the cost of the pest control services. They offered to reduce the cost a further 5% if we were willing to pay for the entire year at once. We had been discussing paying on a quarterly basis. These two discounts dropped the price from $85/quarter to $76/quarter or $304/year. They did accept a credit card for the payment. Although we hope not to have to use it, they offer a service where they will return between quarterly application appointments if any issues of pests arise.n
Description of Work: We contacted Arrow Exterminators to provide pest control services for us. They were already providing termite services for us as our house had a termite bond in place when we purchased it in Sept. 2013. We were impressed with how they provided the termite services and, upon further research, noted they had good reviews for pest control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$304

Response from Arrow Exterminators Woodstock - 101137
Thank you so much for the awesome review. Your 100% satisfaction is always our goal, and it’s so nice to hear that we accomplished just that! We appreciate your business. Please feel free to reach out to me should you ever have any concerns. Sincerely, Michael Headrick Woodstock Service Center Manager 770-926-2779

Meloney T.
06/2014
5.0
pest control
  + -1 more
I was having a bad issue with little ants in my house. The Tech searched all around my house until he found 2 big ant nests. He sprayed those nests down really good. After about 2 weeks I noticed a few more ants again in the kitchen, I called and they came back out and sprayed again outside. I have had no problem with those ants since. Very Very nice people to work with.
Description of Work: Sprayed inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Karen H.
06/2014
5.0
pest control
  + -1 more
As always excellent service. Timely and thorough. Answers questions name provides thoughtful feedback.
Description of Work: Routine but service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Arrow Exterminators Woodstock - 101137
Thank you so much for your positive feedback. Your 100% satisfaction is our number one goal, and it’s so nice to hear that we accomplished just that! Thank you for your business and please feel free to reach out to me should you ever have any concerns. Sincerely, Michael Headrick, Woodstock Service Center Manager, 770-926-2779.

Laurin T.
08/2013
5.0
pest control
  + -1 more
The technician is very professional and courteous. They don't charge if they need to come back. They seem very dependable and we like the,. We actually signed a yearly contract with them for termite and pest control.
Description of Work: We hired Arrow for our pest control maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy D.
12/2012
5.0
pest control
  + -1 more
Good. No insect issues.
Description of Work: Insect Control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Evan T.
11/2012
5.0
pest control
  + -1 more
No problems. Even came out to home on one day notice for ants in pantry, not on quarterly scheduled appointment,.
Description of Work: Quarterly pest control inside & outside home. Always on time, technician always calls to set up appointment. Technician doesn't rush, always puts on booties over shoes on carpet. Have used this company for at least 15 years, also use for termite protection & also have appt for animal (rodent) removal in attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hoke W.
05/2012
1.0
pest control
  + -1 more
Worst customer service! They said they sat in my drive way for 15 min but they never knocked or rang the door bell...when I tried to call and turn them around the dispatcher said she tried to call the person twice and text him and no response him. I think he left in a huff and wasn't going to come back...was I supposed to have the door open waiting on him. The manager could not have been less helpful and wasn't willing to do anything but have us reschedule which seemed ridiculous since the guy just left! I'm home with other repair people and contractors coming so I was listening for the door. We really needed help with ants and are now looking again for someone to help. Woodstock, Ga people go somewhere else, these people don't want to help.
Description of Work: coming to service the house

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Arrow Exterminators Woodstock - 101137
Dear Valued Customer, Thank you for allowing us to service your home last week. Our goal is 100% complete customer satisfaction and we were glad to know that you were satisfied with the service you received. Please feel free to contact me directly in the future should you have any questions or concerns. Sincerely, Gary Strumlauf Woodstock Service Center Manager

Michael B.
05/2012
5.0
pest control
  + -1 more
The price is good. The quality, punctuality, and professionalism is great. I would use them again in the future.
Description of Work: I had them come out to do mosquito spraying.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Evan T.
04/2012
5.0
pest control
  + -1 more
I have used them for more than ten years. They come and do the interior and exterior twice a year. They ask me questions and find out my concerns and are very thorough. They are very conscientious company and always use slippers when they come through my home. I will continue to use Arrow Exterminators.
Description of Work: I hire Arrow Exterminators Woodstock for routine pest control and prevention.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93

Rick M.
01/2012
4.0
pest control
  + -1 more
We would recommend them. We would use them again.
Description of Work: We used Arrow Exterminators for pest control. It was a termite inspection and the installation of a spectral con system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$525

Zobair N.
01/2012
5.0
pest control
  + -1 more
I have a regular contract with them. They are very good. I never really see them.
Description of Work: I use Arrow Exterminators quarterly for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro

Jason B.
10/2011
4.0
pest control
  + -1 more
Overall, Arrow Exterminators has been a good service provider for us. Our original "bug guy," Bob Buono (of Arrow) was spectacular. Not only was he knowledgeable and friendly, he routinely went out of his way to deliver "A+" service. We always felt as though Bob was truly taking care of our family as if we were his own. Bob took care of our interior and our exterior mosquito treatment for a couple of years. Recently, Bob was transferred, and our current "bug guy" (also with Arrow) does a fine job. He's prompt, quick and fairly thorough. We've commented that if Bob hadn't set the bar so high, we would likely be more enthusiastic about our new guy than we are. All in all, we are fairly satisfied, although we did have some pests that took longer than I would have liked to get rid of. After Bob's transfer, we had two service men instead of one; one for interior and one for mosquitos, I did need to deal with the office manager at one point based on an unsatisfactory mosquito treatment. He was courteous and professional and vowed to make it right. One of the things he did agree to do was to make sure that we had one service provider again, so the same person would treat our interior and do our mosquito treatment. He did not follow through on this commitment immediately, but did clear things up after two more visits and reminders. Since Bob was moved, our overall experience has gone from "Exceptional! Stellar! Fantastic!" to "meh...they do a good job most of the time." I would use Arrow again, but I no longer feel compelled to proactively recommend them to my friends.
Description of Work: Regular whole-house pest control and outdoor mosquito control

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Joy C.
10/2011
5.0
pest control
  + -1 more
They are great. I like them because they have a full replacement policy for replacement and repair. They are really good and I have no problems with them.
Description of Work: I used Arrow Exterminators Woodstock for pest control and exterminating. We have a contract with them. The last time they were out was this month for termite control. It was initially $600 as they had to redo all the termite stations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Dan P.
10/2011
5.0
pest control
  + -1 more
After a mix-up with scheduling for the first appointment (I don't have any confidence in their receptionist, Ginger), the manager of the Woodstock location called, apologized for the confusion and personally re-scheduled us for 10/10/11. Our technician, Clint, arrived on-time and after chatting for a minute or two about what we needed, he told me what he was going to do and began treating the outside of our home. (We have 2 cats, so I wanted to verify that the solution they used would not cause any problems for them.) Clint was friendly and professional and I was pleased with his work. Our initial treatment on this date was free due to the original mix-up, but since we had a good experience with Clint, we will use Arrow again for our quarterly treatments. Arrow should be thankful they have Clint on their staff.
Description of Work: House was treated for spiders, ants, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanne L.
09/2011
5.0
animal removal, handyman service, pest control
  + 1 more
They are extremely professional. They are always on time and occasionally early. They are never late. They always call while they are on their way which is a nice courtesy especially when they are early. They are really knowledgeable. I don’t know what kind of training they go through, but they know about all sorts of things like the pest control and handyman stuff. The guy saw a spider and told me exactly what kind of spider it was and things like that. They are knowledgeable even beyond anything that they can do about it. Their handyman service is excellent and one can rely on it to be exactly what they propose in the estimate and not to cut corners. Sometimes they do a little extra if they see that it needs to be done while they are working, but one wouldn’t have even asked them for it. Their wild life service is good. They got rid of my problems. I keep them under contract and in case I get a new problem, I call them. Their pricing for the handyman service is probably a little bit more when compared to the other estimates, but it’s worth it. Their price is an A because I’m assured of the quality. I would continue to use them in the future.
Description of Work: I used the services of Arrow Exterminators Woodstock - 101137 in July. They do my pest control and occasional handyman stuff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joy C.
07/2011
5.0
pest control
  + -1 more
We have a contract with them and we have had good service. We are with them full time now for whole house termite control. They have been very professional. They have helped us before when we had squirrels in the attic. Their price is competitive. They were here within an hour when we called them.
Description of Work: Arrow Exterminators Woodstock came last month for regular service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joy C.
02/2011
5.0
pest control
  + -1 more
We have a new contract with this company for termite service. We had used their service several other times for squirrel issues and found them to do excellent work. They always returned our call quickly and addressed the current issues with squirrels so we decided to change our termite service to them after using another service for nearly 14 years.
Description of Work: Replaced termite bait containers and set up new system after former pest control company changed their contract. New contract with replacement clause included. Work was done completed quickly and professionally.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Zobair N.
01/2011
5.0
pest control
  + -1 more
They are on time and have competitive prices.
Description of Work: I have a service contract with them for a regular service spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Suzanne L.
09/2010
5.0
pest control
  + -1 more
They are professional, they?ll come back if you have a problem, and they remember your situation and if you?ve had a problem. They are friendly and we have a nice, respectful relationship. Every time I?ve had anything to do with that company, it?s been wonderful. I don?t know how their price compares to other companies but the quality is superb.
Description of Work: We use Arrow Exterminators for our pest control. They come out quarterly.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

Patricia D.
10/2008
5.0
pest control
  + -1 more
Arrow Wildlife did an excellent job. Flying squirrels used to visit my attic during the cold weather. I have not had any flying squirrels or other critters in my attic since having the service. The company called ma to remind me about the annual inspection (I did not even have to call) and Brandon did a thorough job with the follow-up annual inspection. All work is guaranteed. And now I never have to clean my gutters! This service is definitely worthwhile.
Description of Work: Arrow's Wildlife Division performed its Wildlife Exclusion Service to prevent flying squirrels from entering my attic. The service included a thorough home inspection of possible entry points; setting, checking and removing traps in my attic each week for a month; repairing any damage in the attic; sealing entry points; disinfecting the attic; and replacing my old gutters with the Gutter Helmut system. The work is a weekly process that is completed in approx. 6 weeks. An annual inspection is done for the first two years for free; thereafter, there is a nominal renewal fee that guarantees the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Suzanne L.
10/2007
5.0
pest control
  + -1 more
They are very good at finding where the rodents are getting in and preventing any further access and removing them once found. They did a great job of repair the siding. They really did a beautiful a job. I will continue to use them in the future.
Description of Work: We use them for yearly termite service general pest control and rodent control. They replaced all of the siding around the chimney with hardiplank siding, they re-flashed the back and sides of the chimney, and repainted everything to match the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,685
    • 1(current)
    • 2

Contact information

8681 Hwy 92, Suite 200, Woodstock, GA 30189

http://www.arrowexterminators.com/georgia/woodstock

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Handyman Services,
Windows,
Animal Removal,
Insulation

FAQ

Arrow Exterminators Woodstock - 101137 is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Arrow Exterminators Woodstock - 101137 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Arrow Exterminators Woodstock - 101137 offers free project estimates.
No, Arrow Exterminators Woodstock - 101137 does not offer eco-friendly accreditations.
No, Arrow Exterminators Woodstock - 101137 does not offer a senior discount.
No, Arrow Exterminators Woodstock - 101137 does not offer emergency services.
No, Arrow Exterminators Woodstock - 101137 does not offer warranties.
Arrow Exterminators Woodstock - 101137 offers the following services: Pest, termite protection, mosquito, fire ant & wildlife control.

Contact information

8681 Hwy 92, Suite 200, Woodstock, GA 30189

http://www.arrowexterminators.com/georgia/woodstock

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM