Response from ARAC Roof it Forward - Georgia
[Member name removed], First and foremost I want to apologize for the frustration we have caused you throughout this process. Please know that it is our goal to always make sure you are 100% satisfied from start to finish regardless if we do work for you or not. Our records show that you called in on 10-24-15. As you know we called and scheduled an appt. to come and do an inspection on Tues. 10-27-15. Shortly after the inspection we gave you an estimate over the phone which was between 6500 and 7500 dollars. The thousand dollar difference was based on whether you wanted to go with V Lux skylights or a custom-made skylight out of Gwinnett. The way the skylights were placed on your roof, several squares would need to be replaced as well. As you know you asked us to see if we could come down on our price. The delay in getting back to you was because we were shopping to see if we could find a better price on the sky light which we were not able to find. Again, we do apologize for the delay and we will still honor the first quote we gave you. We will also give you an additional 5% off for not meeting your expectations.